11-hour domestic flight?! Passenger shocked after Jetstar changed her flight plans hours before take-off
- Replies 6
Everyone loves a good deal – especially when it comes to travelling or booking a flight. It's no wonder then, that budget airlines such as Jetstar have become very popular with cost-conscious travellers.
Travel plans are a tricky thing to juggle sometimes, so, when booking a flight, it’s important to make sure the airline you’re using is reliable. After all, there’s nothing worse than having your plans ruined at the last minute.
This is exactly what happened to Perth resident, Claire Bagot, who had booked a short flight with Jetstar from Perth to Adelaide, which is usually a three-hour trip.
In a video she uploaded to TikTok, Ms Bagot called out the budget airline for cancelling her flight just hours before take-off and then offering alternate flights that would take roughly half a day to get Ms Bagot to her destination.
‘If anyone wants to let me know how Jetstar is still in business, I would love that,’ she said in the clip.
‘My flight was cancelled five hours before, lovely,’ she continued before showing the two replacement flight options she was offered.
She included the alternate flight options in the video, with one departing from Perth airport at 5:30 pm, and the other one leaving at 10:45 pm.
The first option was for an 11-hour and 15-minute trip involving two flights, while the other was a nine-hour and 50-minute trip that also required two flights. We don’t know about you, but this seems a bit much, doesn’t it?
‘Eleven hours and 15 minutes or nine hours and 50 minutes for a normally three-hour flight. That’s exactly what I want to do, and still not even get there the day that I’m meant to be getting there,’ she stated.
Viewers of Ms Bagot’s post also criticised the budget airline’s mismanagement over flight cancellations, delays, and poor service.
‘Why is Jetstar so appalling, who runs it?’ One woman asked.
Another shared: ‘And they have the audacity to weigh your carry-on luggage to try and slug you for more money.’
While another said that they had the ‘exact same experience’. ‘And you have to collect your luggage and check it again during your stopover,’ they added.
‘They cancelled our GC>PER flights and gave us a lovely 8-hour stopover in MEL. At midnight. With a toddler,’ a third wrote.
This comes after previous reports of Jetstar’s mishandling of passengers’ belongings and ‘poor customer service’ sparked complaints online.
In one instance, a group of unlucky Jetstar passengers bound for Australia were left stranded in a Japanese airport for 24 hours. They were given blankets and muesli bars as compensation for the delay. More details about that story can be found here.
In another instance, Jetstar passengers were furious when their luggage was taken off their flight without their permission – leaving them without their belongings in another country. You can read more details about this story here.
However, other TikTok users said that Ms Bagot shouldn’t be complaining. Some even suggested that passenger expectations should be managed accordingly, and others said that travellers shouldn’t rely too heavily on Jetstar because it is a budget airline.
‘You get what you pay for,’ one declared, to which Ms Bagot replied: ‘I paid 600 bucks for these flights.’
‘They literally don’t have control over most of these,’ another wrote. While another said that this circumstance ‘happens with all the Aussie airlines’.
‘You can just say you don’t want either, and you’ll get a credit or refund and can rebook a flight that works,’ they added.
‘At this point, you only have yourself to blame if you choose Jetstar,’ a fourth suggested.
And another viewer said that people have to realise that cheap airlines are ‘unreliable’. ‘It’s why it’s a low-budget airline. It’s never going to be reliable,’ the viewer commented further.
You can watch Ms Bagot’s video below:
A spokesperson told reporters: ‘We’re very sorry Claire’s flight from Perth to Adelaide had to be cancelled last week, and the inconvenience this caused.’
They added that they were doing everything they could to avoid disruptions, but unfortunately, they claimed that ‘sometimes there is no other option’.
‘Passengers were given the choice to rebook on the next available flight, which due to limited availability included both direct and indirect services, or they could opt for a refund. After being notified of the cancellation, Claire accepted a refund,’ the spokesperson explained.
According to the ACCC, services such as flights come with basic consumer rights known as consumer guarantees. This includes the guarantee that flights will be provided within a reasonable time after being delayed or cancelled. They also said that consumers may be entitled to a replacement flight or refund if a flight is delayed or cancelled depending on the circumstances.
When asked for the reason why Ms Bagot’s flight had been cancelled, the spokesperson cited crew sickness and that there were ‘no other staff available’.
Have you ever had flight mismanagement issues? Share your stories in the comments!
Travel plans are a tricky thing to juggle sometimes, so, when booking a flight, it’s important to make sure the airline you’re using is reliable. After all, there’s nothing worse than having your plans ruined at the last minute.
This is exactly what happened to Perth resident, Claire Bagot, who had booked a short flight with Jetstar from Perth to Adelaide, which is usually a three-hour trip.
In a video she uploaded to TikTok, Ms Bagot called out the budget airline for cancelling her flight just hours before take-off and then offering alternate flights that would take roughly half a day to get Ms Bagot to her destination.
‘If anyone wants to let me know how Jetstar is still in business, I would love that,’ she said in the clip.
Jetstar cancelled Ms Bagot’s flight hours before take-off. Credit: Pascal Borener/Pexels
‘My flight was cancelled five hours before, lovely,’ she continued before showing the two replacement flight options she was offered.
She included the alternate flight options in the video, with one departing from Perth airport at 5:30 pm, and the other one leaving at 10:45 pm.
The first option was for an 11-hour and 15-minute trip involving two flights, while the other was a nine-hour and 50-minute trip that also required two flights. We don’t know about you, but this seems a bit much, doesn’t it?
‘Eleven hours and 15 minutes or nine hours and 50 minutes for a normally three-hour flight. That’s exactly what I want to do, and still not even get there the day that I’m meant to be getting there,’ she stated.
These are the flight options that Ms Bagot received from the airline. Credit: sw4g.b1tchh/TikTok
Viewers of Ms Bagot’s post also criticised the budget airline’s mismanagement over flight cancellations, delays, and poor service.
‘Why is Jetstar so appalling, who runs it?’ One woman asked.
Another shared: ‘And they have the audacity to weigh your carry-on luggage to try and slug you for more money.’
While another said that they had the ‘exact same experience’. ‘And you have to collect your luggage and check it again during your stopover,’ they added.
‘They cancelled our GC>PER flights and gave us a lovely 8-hour stopover in MEL. At midnight. With a toddler,’ a third wrote.
This comes after previous reports of Jetstar’s mishandling of passengers’ belongings and ‘poor customer service’ sparked complaints online.
Jetstar faced backlash from travellers. Credit: Pixabay/Pexels
In one instance, a group of unlucky Jetstar passengers bound for Australia were left stranded in a Japanese airport for 24 hours. They were given blankets and muesli bars as compensation for the delay. More details about that story can be found here.
In another instance, Jetstar passengers were furious when their luggage was taken off their flight without their permission – leaving them without their belongings in another country. You can read more details about this story here.
However, other TikTok users said that Ms Bagot shouldn’t be complaining. Some even suggested that passenger expectations should be managed accordingly, and others said that travellers shouldn’t rely too heavily on Jetstar because it is a budget airline.
‘You get what you pay for,’ one declared, to which Ms Bagot replied: ‘I paid 600 bucks for these flights.’
‘They literally don’t have control over most of these,’ another wrote. While another said that this circumstance ‘happens with all the Aussie airlines’.
‘You can just say you don’t want either, and you’ll get a credit or refund and can rebook a flight that works,’ they added.
‘At this point, you only have yourself to blame if you choose Jetstar,’ a fourth suggested.
And another viewer said that people have to realise that cheap airlines are ‘unreliable’. ‘It’s why it’s a low-budget airline. It’s never going to be reliable,’ the viewer commented further.
You can watch Ms Bagot’s video below:
A spokesperson told reporters: ‘We’re very sorry Claire’s flight from Perth to Adelaide had to be cancelled last week, and the inconvenience this caused.’
They added that they were doing everything they could to avoid disruptions, but unfortunately, they claimed that ‘sometimes there is no other option’.
‘Passengers were given the choice to rebook on the next available flight, which due to limited availability included both direct and indirect services, or they could opt for a refund. After being notified of the cancellation, Claire accepted a refund,’ the spokesperson explained.
According to the ACCC, services such as flights come with basic consumer rights known as consumer guarantees. This includes the guarantee that flights will be provided within a reasonable time after being delayed or cancelled. They also said that consumers may be entitled to a replacement flight or refund if a flight is delayed or cancelled depending on the circumstances.
When asked for the reason why Ms Bagot’s flight had been cancelled, the spokesperson cited crew sickness and that there were ‘no other staff available’.
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