‘I would have thought this was common sense’: BIG W’s new returns policy has shoppers talking
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Shoppers have been hit with a major update to the retailer's returns policy, leaving some items off the list of what can be returned for a change of mind.
What might seem like a routine update has caused quite the stir among customers, with many expressing mixed reactions to the new rules.
Here’s a closer look at the items now excluded from BIG W’s popular returns policy and what it means for shoppers.
BIG W recently made headlines after announcing a significant change to its returns policy, with several items now excluded from the ‘change of mind’ return option.
The updated terms were brought to light by a shopper from BIG W Eastgardens, who shared a photo of the new signage on social media.
‘Please be aware of the new regulations at BIG W Eastgardens when wanting to return something,’ they wrote, urging others to take note.
The retailer’s return policy, which had previously allowed more lenient returns, now excludes a range of items from 3 February 2025.
These include cosmetics (if the hygiene seal is broken), beauty products, hosiery, underwear (excluding bras), and swimwear.
Also excluded are printer cartridges and personalised printing material.
Bedding and accessories with opened seals or packaging are no longer eligible for returns.
Tents, trampolines, and furniture, if the packaging has been opened or components used, are also excluded from the returns policy.
Some social media users were quick to approve of the changes, with one commenting: ‘All 100 per cent fair enough. I wouldn’t want to buy any of these items that had been returned.’
One user even suggested: ‘There should be “no change of mind returns” at all.’
Another agreed: ‘I would have thought this was common sense and already in place.’
BIG W’s official website noted that the retailer would continue to accept returns under its 90-day change of mind policy, as long as the item was not on the exclusion list.
Other products no longer eligible for returns include food items, digital downloads, prepaid cards, vouchers, personalised products, and clearance items.
Additionally, products purchased from BIG W Market, MyDeal, Everyday Market, Everyday Rewards Shop, and eBay are not eligible for returns.
The update serves as a reminder for shoppers to review return policies carefully, especially when making purchases of certain goods.
In a previous story, we covered another significant change in the retail world that had shoppers talking.
This time, Coles made waves with an update to their packaging, sparking debate across social media.
Curious to see how customers reacted? Be sure to check out the full story here.
Stay in the loop with the latest BIG W updates.
With so many changes to BIG W’s returns policy, how do you feel about the new exclusions?
Share your thoughts in the comments!
What might seem like a routine update has caused quite the stir among customers, with many expressing mixed reactions to the new rules.
Here’s a closer look at the items now excluded from BIG W’s popular returns policy and what it means for shoppers.
BIG W recently made headlines after announcing a significant change to its returns policy, with several items now excluded from the ‘change of mind’ return option.
The updated terms were brought to light by a shopper from BIG W Eastgardens, who shared a photo of the new signage on social media.
‘Please be aware of the new regulations at BIG W Eastgardens when wanting to return something,’ they wrote, urging others to take note.
The retailer’s return policy, which had previously allowed more lenient returns, now excludes a range of items from 3 February 2025.
These include cosmetics (if the hygiene seal is broken), beauty products, hosiery, underwear (excluding bras), and swimwear.
Also excluded are printer cartridges and personalised printing material.
Bedding and accessories with opened seals or packaging are no longer eligible for returns.
Tents, trampolines, and furniture, if the packaging has been opened or components used, are also excluded from the returns policy.
Some social media users were quick to approve of the changes, with one commenting: ‘All 100 per cent fair enough. I wouldn’t want to buy any of these items that had been returned.’
One user even suggested: ‘There should be “no change of mind returns” at all.’
Another agreed: ‘I would have thought this was common sense and already in place.’
BIG W’s official website noted that the retailer would continue to accept returns under its 90-day change of mind policy, as long as the item was not on the exclusion list.
Other products no longer eligible for returns include food items, digital downloads, prepaid cards, vouchers, personalised products, and clearance items.
Additionally, products purchased from BIG W Market, MyDeal, Everyday Market, Everyday Rewards Shop, and eBay are not eligible for returns.
The update serves as a reminder for shoppers to review return policies carefully, especially when making purchases of certain goods.
In a previous story, we covered another significant change in the retail world that had shoppers talking.
This time, Coles made waves with an update to their packaging, sparking debate across social media.
Curious to see how customers reacted? Be sure to check out the full story here.
Stay in the loop with the latest BIG W updates.
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With so many changes to BIG W’s returns policy, how do you feel about the new exclusions?
Share your thoughts in the comments!
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, who wants to buy goods that have been used, tried on etc. 
