‘Can you stop doing that?’: Customer slams Australia Post over ‘lazy’ delivery excuse
- Replies 17
In an age where online shopping has become as routine as a morning cuppa, the reliability of delivery services is more crucial than ever.
But what happens when the trusty postie fails to deliver, quite literally?
Australia Post, the nation's trusted postal service, has been in the spotlight for all the wrong reasons after a customer's complaint about a 'lazy' delivery excuse went viral.
A young Queensland woman named Aimee was eagerly awaiting a parcel at home when she received a notification that her delivery could not be completed due to a 'safety hazard'.
Perplexed and just meters away from where the postie had supposedly been, Aimee took to social media to express her dismay.
In a video that quickly gained traction, she showcased the clear path to her house, including her seven stairs and driveway, questioning the existence of any such hazard.
‘AusPost, it is 11:06 AM. I just got a notification that you tried to deliver my parcel at 11 am and you couldn't because there’s a safety hazard?’ she said in the video.
‘This is where I live, here’s my seven stairs to get to my house, there’s the driveway and there’s the bins.’
‘Did you want to tell me what the safety hazard is? Because I’m home, I’m literally in my pyjamas. I have been home all morning. Maybe we just had a bit of a lazy delivery driver, do we think? Can you stop doing that?’
The comments section was flooded with tales of delivery woes.
‘Got told the gate was locked…I don’t have a gate,’ one viewer said.
‘When am I supposed to get my parcels as someone who works full time?’ another complained, adding it happens ‘all the time’ to them even though the local AusPost store is open from 9 AM to 5 PM Monday to Friday.
‘From the amount of comments, it’s evident that there are lots of problems with parcel deliveries,’ Aimee said.
Similarly, a customer also received notification claiming his parcel couldn’t be delivered because his driveway gate was ‘locked’.
However, the CCTV footage showed the black gate wide open at the time of the supposed delivery attempt.
‘Good job, AusPost,’ he said sarcastically.
In response to the public outcry, an Australia Post spokesperson issued an apology for the 'misunderstanding', assuring that they had spoken to the delivery team to remind them of proper protocols.
‘We’ve spoken to our delivery team in the area to remind them of delivery protocols, including the correct wording for notifications,’ the spokesperson said.
The incident has shed light on the challenges faced by postal workers and customers alike.
Australia Post revealed that posties have logged over 81,000 hazards in the past 12 months, which equates to more than 200 per day.
These hazards range from:
Credit: @aimeeduroux / TikTok
Have you had any delivery experiences that left you scratching your head? Share your stories in the comments below.
But what happens when the trusty postie fails to deliver, quite literally?
Australia Post, the nation's trusted postal service, has been in the spotlight for all the wrong reasons after a customer's complaint about a 'lazy' delivery excuse went viral.
A young Queensland woman named Aimee was eagerly awaiting a parcel at home when she received a notification that her delivery could not be completed due to a 'safety hazard'.
Perplexed and just meters away from where the postie had supposedly been, Aimee took to social media to express her dismay.
In a video that quickly gained traction, she showcased the clear path to her house, including her seven stairs and driveway, questioning the existence of any such hazard.
Aimee took her frustration to social media over Australia Post driver’s ‘lazy’ excuse. Credit: @aimeeduroux / TikTok
‘AusPost, it is 11:06 AM. I just got a notification that you tried to deliver my parcel at 11 am and you couldn't because there’s a safety hazard?’ she said in the video.
‘This is where I live, here’s my seven stairs to get to my house, there’s the driveway and there’s the bins.’
‘Did you want to tell me what the safety hazard is? Because I’m home, I’m literally in my pyjamas. I have been home all morning. Maybe we just had a bit of a lazy delivery driver, do we think? Can you stop doing that?’
The comments section was flooded with tales of delivery woes.
‘Got told the gate was locked…I don’t have a gate,’ one viewer said.
‘When am I supposed to get my parcels as someone who works full time?’ another complained, adding it happens ‘all the time’ to them even though the local AusPost store is open from 9 AM to 5 PM Monday to Friday.
‘From the amount of comments, it’s evident that there are lots of problems with parcel deliveries,’ Aimee said.
Similarly, a customer also received notification claiming his parcel couldn’t be delivered because his driveway gate was ‘locked’.
However, the CCTV footage showed the black gate wide open at the time of the supposed delivery attempt.
‘Good job, AusPost,’ he said sarcastically.
In response to the public outcry, an Australia Post spokesperson issued an apology for the 'misunderstanding', assuring that they had spoken to the delivery team to remind them of proper protocols.
‘We’ve spoken to our delivery team in the area to remind them of delivery protocols, including the correct wording for notifications,’ the spokesperson said.
The incident has shed light on the challenges faced by postal workers and customers alike.
Australia Post revealed that posties have logged over 81,000 hazards in the past 12 months, which equates to more than 200 per day.
These hazards range from:
- Unrestrained or aggressive dogs
- Low-hanging branches, obstructive trees/shrubs
- Dangerous surface conditions such as cracked footpaths and uneven surfaces
- Letterbox conditions including sharp, jagged or rusted edges
- Blind driveways and obstructive cars
Credit: @aimeeduroux / TikTok
.png){kind=icon}
