‘Boomer hour’? Age-exclusive shopping hours proposal generates ageism backlash

A shopper recently raised a suggestion on social media, proposing that supermarkets implement a dedicated time slot, which they called 'boomer hour', exclusively for older customers.

The idea is to address concerns about older shoppers potentially causing delays at the checkout.



The shopper argued that older customers should consider the time constraints faced by other customers, such as busy workers and parents.

They added that some older customers tend to linger in the aisles to simply socialise, which can inconvenience shoppers in a hurry.


Screenshot 2023-10-04 at 1.50.38 PM.png
Older people have been accused of taking up aisle space and taking too long at the supermarket checkout because they stop to socialise. Credit: Shutterstock.



The shopper's suggestion has sparked a debate on the internet, with a consumer expert criticising it as a form of age discrimination.

One user commented on a Facebook post, saying: ‘Do we have absolutely no tolerance for anything? Just let people do their thing! How do you know what they are going through?’

Another agreed and added, ‘It’s really sad how intolerant people are these days… Just say excuse me if you need to get to a shelf?’

A senior shared their thoughts and commented: ‘I reserve the right to shop when I want.’



Barry Urquhart, a retail strategist, branded the proposal as ‘ageism personified’ and argued that in a time when both the cost of living and doing business are high, it is 'ill-advised' to exclude or marginalise any group of consumers based on their age.

While Urquhart acknowledged that younger shoppers might find these concerns understandable, he believes that targeting older Aussies in this way is not the right solution.

'It won't work because they are a primary driver of the marketplace at the moment,' he explained.

The expert added that Australia, except Sweden, had the highest level of personal debt in the world, and at a time when people were therefore looking to cut spending, any customers need to be encouraged.



'[Older Aussies] are the ones who are countering the effective contraction in discretionary purchases because they have the cash, the money, the inclination and the satisfaction of going out, spending and having a good time, which is for the betterment of themselves, and Australian business.'

Instead of excluding older shoppers, Mr Urquhart suggested that supermarkets should welcome them and focus on enhancing customer service.

He believes that the key to this lies in extending store operating hours and increasing the number of staff members directly interacting with customers.

'If they are spending more time talking to peer shoppers and service providers, it means they're staying in the premises longer,' he said, adding that when customers spend more time inside a shop, they tend to make more unplanned purchases.

'That is very attractive for anyone in business today,' he said.



During the height of the COVID-19 pandemic, Woolworths and Coles took a proactive step to ensure that elderly and disabled individuals had priority access to essential items in short supply.

Both retailers designated a specific time slot (from 7 a.m. to 8 a.m.) exclusively for senior citizens and those with disabilities to help them complete their shopping without the stress of encountering aggressive panic buyers.

The discussion regarding limiting shopping hours for older individuals became quite heated on Facebook, with many expressing strong disapproval of the idea, calling it 'appalling' and 'disgraceful'.

Key Takeaways

  • An Australian shopper sparked debate by suggesting supermarkets introduce a 'boomer hour' for older customers who take up too much time at the checkout and in the aisles.
  • Consumer behaviour analyst Barry Urquhart called the idea a form of age discrimination, pointing out that older Australians are a primary driver of the marketplace and play a significant role in the retail sector.
  • According to Mr Urquhart, supermarkets should welcome them and focus on enhancing customer service.
  • During the peak of the COVID-19 pandemic, both Woolworths and Coles introduced priority access hours for seniors and those with disabilities to ensure they could get their shopping done without coming into contact with panic buyers.



Whether or not older shoppers are seen as beneficial for business, it's crucial to acknowledge their right to shop without feeling excluded in supermarkets.

Supermarkets should aim to create inclusive and welcoming environments for all customers, regardless of age, as fostering a sense of belonging and inclusivity is a fundamental principle of any compassionate and thriving society.

Members, surely you have thoughts and sentiments you’d love to share about this shopper’s proposal? Does it make sense for you? Please share them with us in the comments below!
 

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Apart from the absolute insolence of the person/s who think we, the older generation, should have a special time to shop so THEY ARE NOT INCONVENIENCED please let me add an unrelated comment here.

I find it quite hard to read some of my other seniors’ comments on this site because of the lack of commas, full stops, sentences etc. and it takes time trying to make sense of where one comment starts and ends and what it is all about. Read your own comment after you’ve written it and see if you can make sense of it before posting, please. Occasionally the automatic system will put a word in or correct what it believes is the correct word but we should all check and correct our work before posting. Thank you for letting me rant on this issue.
 
To think that at age 80 I am too old to shop in my own time...... any, at my own speed.......slow, is galling to say the least, I have done my time, paid my taxes , been kind to others, volunteered for a variety of things from Blind Society 2years to Aged care home s, about 5 years, Scouts , 20 Years, Ambulance 4years, Pre schools and schools, Canoeing .... fund raising for events like the BV 100 which raised money for Cerebral Palsy, was official at many many races, my time was freely given, and taken I might add, very little thanks came my way, no flowers, no thank you nights etc, I was just one of the drones, which today when I read stuff like this, too slow etc I feel extremely bitter. Damn it all I paid my dues, now I and others like me are being pushed to the limits. And as for the running skipping jumping yelling kids and adults in supermarkets etc, please don't start me !!! Just by the by !
Good on you....I totally agree that as seniors, we have all done our bit for society and deserve respect !
As for the behaviour of kids in shops, what can we say.....except the fact that some parents don't seem to give 2 hoots about whether their children may be being disruptive, destructive, noisy or otherwise ! It's very sad we seem to have turned into such a non-caring society !
 
A shopper recently raised a suggestion on social media, proposing that supermarkets implement a dedicated time slot, which they called 'boomer hour', exclusively for older customers.

The idea is to address concerns about older shoppers potentially causing delays at the checkout.



The shopper argued that older customers should consider the time constraints faced by other customers, such as busy workers and parents.

They added that some older customers tend to linger in the aisles to simply socialise, which can inconvenience shoppers in a hurry.


View attachment 31414
Older people have been accused of taking up aisle space and taking too long at the supermarket checkout because they stop to socialise. Credit: Shutterstock.



The shopper's suggestion has sparked a debate on the internet, with a consumer expert criticising it as a form of age discrimination.

One user commented on a Facebook post, saying: ‘Do we have absolutely no tolerance for anything? Just let people do their thing! How do you know what they are going through?’

Another agreed and added, ‘It’s really sad how intolerant people are these days… Just say excuse me if you need to get to a shelf?’

A senior shared their thoughts and commented: ‘I reserve the right to shop when I want.’



Barry Urquhart, a retail strategist, branded the proposal as ‘ageism personified’ and argued that in a time when both the cost of living and doing business are high, it is 'ill-advised' to exclude or marginalise any group of consumers based on their age.

While Urquhart acknowledged that younger shoppers might find these concerns understandable, he believes that targeting older Aussies in this way is not the right solution.

'It won't work because they are a primary driver of the marketplace at the moment,' he explained.

The expert added that Australia, except Sweden, had the highest level of personal debt in the world, and at a time when people were therefore looking to cut spending, any customers need to be encouraged.



'[Older Aussies] are the ones who are countering the effective contraction in discretionary purchases because they have the cash, the money, the inclination and the satisfaction of going out, spending and having a good time, which is for the betterment of themselves, and Australian business.'

Instead of excluding older shoppers, Mr Urquhart suggested that supermarkets should welcome them and focus on enhancing customer service.

He believes that the key to this lies in extending store operating hours and increasing the number of staff members directly interacting with customers.

'If they are spending more time talking to peer shoppers and service providers, it means they're staying in the premises longer,' he said, adding that when customers spend more time inside a shop, they tend to make more unplanned purchases.

'That is very attractive for anyone in business today,' he said.



During the height of the COVID-19 pandemic, Woolworths and Coles took a proactive step to ensure that elderly and disabled individuals had priority access to essential items in short supply.

Both retailers designated a specific time slot (from 7 a.m. to 8 a.m.) exclusively for senior citizens and those with disabilities to help them complete their shopping without the stress of encountering aggressive panic buyers.

The discussion regarding limiting shopping hours for older individuals became quite heated on Facebook, with many expressing strong disapproval of the idea, calling it 'appalling' and 'disgraceful'.

Key Takeaways

  • An Australian shopper sparked debate by suggesting supermarkets introduce a 'boomer hour' for older customers who take up too much time at the checkout and in the aisles.
  • Consumer behaviour analyst Barry Urquhart called the idea a form of age discrimination, pointing out that older Australians are a primary driver of the marketplace and play a significant role in the retail sector.
  • According to Mr Urquhart, supermarkets should welcome them and focus on enhancing customer service.
  • During the peak of the COVID-19 pandemic, both Woolworths and Coles introduced priority access hours for seniors and those with disabilities to ensure they could get their shopping done without coming into contact with panic buyers.



Whether or not older shoppers are seen as beneficial for business, it's crucial to acknowledge their right to shop without feeling excluded in supermarkets.

Supermarkets should aim to create inclusive and welcoming environments for all customers, regardless of age, as fostering a sense of belonging and inclusivity is a fundamental principle of any compassionate and thriving society.

Members, surely you have thoughts and sentiments you’d love to share about this shopper’s proposal? Does it make sense for you? Please share them with us in the comments below!
the person who wishes to instigate this silly idea, where are they? show your face. Shopping is not somethong done in haste and one day they will be old. What a selfish prig.
 
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The younger generation of today are so out of touch with reality. Some of us get carer assistance with groceries and we do not get a choice of a specific time slot to shop, we take what we are given. Although quite the senior myself, I have been held up by an elderly person before.....but I choose to help them unload their trolley. A simple gesture that cost nothing, but goes a long way in respect for others. They will all be a senior one day and by then THEIR younger generation will be even less tolerable, work less but have more time restraints, will hold no respect what so ever for anyone or anything....Hell, they will be all living off 3D printed food and governed by A.I...that will be their reality.
 
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While we're on the subject of supermarkets. Let's talk about those big order-picking trollies supermarket workers use to pick orders for home-shoppers or re-stock shelves. Now, they're a problem and even more so when 2 of them are in the same aisle at the same time. Perhaps the whinging young go-getter should ask the same of them.

Or better still, have the afore mentioned workers pick their order so that they don't have to mingle with us.
 
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According to my age, I am a boomer. When I go shopping, I am often stuck in the aisles by younger people who are checking out the stock with their trolleys jammed right in the middle of the aisle so no one else can pass. How rude! I reckon these younger Gen x and Gen y should only be allowed to shop at a certain time each day, to give us boomers ease to shop in a timely manner.
That is so right , I come across trolleys in the middle of the isle and it's always a younger person pushing it
 
A shopper recently raised a suggestion on social media, proposing that supermarkets implement a dedicated time slot, which they called 'boomer hour', exclusively for older customers.

The idea is to address concerns about older shoppers potentially causing delays at the checkout.



The shopper argued that older customers should consider the time constraints faced by other customers, such as busy workers and parents.

They added that some older customers tend to linger in the aisles to simply socialise, which can inconvenience shoppers in a hurry.


View attachment 31414
Older people have been accused of taking up aisle space and taking too long at the supermarket checkout because they stop to socialise. Credit: Shutterstock.



The shopper's suggestion has sparked a debate on the internet, with a consumer expert criticising it as a form of age discrimination.

One user commented on a Facebook post, saying: ‘Do we have absolutely no tolerance for anything? Just let people do their thing! How do you know what they are going through?’

Another agreed and added, ‘It’s really sad how intolerant people are these days… Just say excuse me if you need to get to a shelf?’

A senior shared their thoughts and commented: ‘I reserve the right to shop when I want.’



Barry Urquhart, a retail strategist, branded the proposal as ‘ageism personified’ and argued that in a time when both the cost of living and doing business are high, it is 'ill-advised' to exclude or marginalise any group of consumers based on their age.

While Urquhart acknowledged that younger shoppers might find these concerns understandable, he believes that targeting older Aussies in this way is not the right solution.

'It won't work because they are a primary driver of the marketplace at the moment,' he explained.

The expert added that Australia, except Sweden, had the highest level of personal debt in the world, and at a time when people were therefore looking to cut spending, any customers need to be encouraged.



'[Older Aussies] are the ones who are countering the effective contraction in discretionary purchases because they have the cash, the money, the inclination and the satisfaction of going out, spending and having a good time, which is for the betterment of themselves, and Australian business.'

Instead of excluding older shoppers, Mr Urquhart suggested that supermarkets should welcome them and focus on enhancing customer service.

He believes that the key to this lies in extending store operating hours and increasing the number of staff members directly interacting with customers.

'If they are spending more time talking to peer shoppers and service providers, it means they're staying in the premises longer,' he said, adding that when customers spend more time inside a shop, they tend to make more unplanned purchases.

'That is very attractive for anyone in business today,' he said.



During the height of the COVID-19 pandemic, Woolworths and Coles took a proactive step to ensure that elderly and disabled individuals had priority access to essential items in short supply.

Both retailers designated a specific time slot (from 7 a.m. to 8 a.m.) exclusively for senior citizens and those with disabilities to help them complete their shopping without the stress of encountering aggressive panic buyers.

The discussion regarding limiting shopping hours for older individuals became quite heated on Facebook, with many expressing strong disapproval of the idea, calling it 'appalling' and 'disgraceful'.

Key Takeaways

  • An Australian shopper sparked debate by suggesting supermarkets introduce a 'boomer hour' for older customers who take up too much time at the checkout and in the aisles.
  • Consumer behaviour analyst Barry Urquhart called the idea a form of age discrimination, pointing out that older Australians are a primary driver of the marketplace and play a significant role in the retail sector.
  • According to Mr Urquhart, supermarkets should welcome them and focus on enhancing customer service.
  • During the peak of the COVID-19 pandemic, both Woolworths and Coles introduced priority access hours for seniors and those with disabilities to ensure they could get their shopping done without coming into contact with panic buyers.



Whether or not older shoppers are seen as beneficial for business, it's crucial to acknowledge their right to shop without feeling excluded in supermarkets.

Supermarkets should aim to create inclusive and welcoming environments for all customers, regardless of age, as fostering a sense of belonging and inclusivity is a fundamental principle of any compassionate and thriving society.

Members, surely you have thoughts and sentiments you’d love to share about this shopper’s proposal? Does it make sense for you? Please share them with us in the comments below!
I loved going shopping at 7am because most older people are up then anyway. Nowadays there are trolleys waiting to be unloaded, home delivery shopping being done and children back and forward and I am petrified of falling down so have to be careful. If they just put a couple of staff earlier it would be wonderful.
 
I remember when seniors had the early hours for a while during the pandemic - I used it a few times, mainly when I needed things that went quickly like toilet paper, flour etc otherwise I went during normal times. I asked a 100 year old widow how he was going with his shopping and was he going early. His answer was "NO as I am either just getting out of bed at that time or still in bed I have had enough years of getting up early (he was a farmer)". I know so many elderly who by the time they get up, have breakfast, take their medication, shower etc are not ready to venture out until at least 10 am. I am in my late 70's & still do a lot of volunteer work and sometimes if I have an evening meeting then I shop after (don't like to do this much as they are usually stacking the shelves or at least have all the large trolleys at the end of the aisle ready to do and not much stock if any in the seafood & meat sections. We should be able to shop when we want. The Coles that I use only have a few (think 4) checkouts but more often that not lately the only 1 open is the 12 or less and everyone has to use that if you don't want to use the self serve (I never have & never will) More staff on the checkouts is what is needed & a little less profits. It comes down to Greed - cutting down on staff and then we hear yesterday the staff are paid very poorly.
 
wow how entitled and arrogant is this person complaining. I find the young walk in 3s filling the aisle and stop in the middle with their trolleys- can't get passed. At the checkouts they have phone in one hand and take an item or two at a time. Put the phone down, and get on with emptying trolley. If you had filled your trolley with more organisation and unpack them same, makes the packing at then very quick. Age actually has nothing to do with speed at a checkout- it's method. Over full trolley or just a few items, injuries and ability to lift items all factors in. It has nothing to do with age. Anyone can shop at any time. There are also baby boomers still in the e60 and 70s who work and have to shop when they aren't work as well!. .......etc
No-one can dictate - if you don't like what happens when you shop, then shop elsewhere or at a different time. Easy.
 
It doesn’t matter. Some people can’t get to shop at all. We boomers tend to like “ageism” when it works in our favour but not when it doesn’t. Can have it both ways.
 
This is a disgrace. Younger people tend to think they have all the rights in this world. Wake up to yourself, if it was not for us you won't have the luxury and freedom there are now. You may think you know it all, but you don't. You people need to learn some respect towards older people. God help you when you get older with that attitude. Imagine what your kids will be like and you won't have a voice. I will be looking down on you lot for sure. Put your attitude in your pocket and remember karma is a nasty one and knows where you live😉
 
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The younger generation has every convenience at their fingertips. washing machines and dryers, electric refrigerators/freezers. vehicles. online shopping, dishwashers, and steam irons.
Oh yes, the MOBILE PHONE, that they constantly have their head in/down walking into you, or you get out of their way.
My Mother had none of those things and still managed to shop for a family of 6 after she had washed in the copper and hung the clothes on the line. Ironing as many will remember involved continually heating the Iron, yes, WE ironed our clothes. The washing up was done in a sink of hot soapy water and dried with a tea towel. We had to wait at the counter for the assistant to put the biscuits in a paper bag. No car waiting outside to bring the groceries home. Groceries went in the bottom of the cane pram or pulled along in a trolley. Maybe had to go back the next day and get what you couldn't carry.
Young generations are busy getting their nails and eyebrows done. They have time to do that because the OLDER GENERATION have already built the country.
Bye the way, the shop assistant in store may be the only person an elderly person speaks to all day.
Young people are so worried about their future they have forgotten we already worried about it, that's why we're here today. I have worked in aged care, we should start and listen to their amazing stories, oh no, we don't have time, we might miss Netflix
 
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Why don’t they all shop online, as I do, then you don’t have to be inconvenienced by anyone. I must remember to clutter up the aisles & gossip to everyone next time I do venture into a store. But really why give it a second thought, who cares what young people think! They will be old one day & hopefully they’ll reflect. Most of the younger people I encounter are lovely but I do know a lot of grumpy older ones, me included sometime! 😇
Shopping on line isn't always ideal.
Made this purchase on August 25th.
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Apart from the absolute insolence of the person/s who think we, the older generation, should have a special time to shop so THEY ARE NOT INCONVENIENCED please let me add an unrelated comment here.

I find it quite hard to read some of my other seniors’ comments on this site because of the lack of commas, full stops, sentences etc. and it takes time trying to make sense of where one comment starts and ends and what it is all about. Read your own comment after you’ve written it and see if you can make sense of it before posting, please. Occasionally the automatic system will put a word in or correct what it believes is the correct word but we should all check and correct our work before posting. Thank you for letting me rant on this issue.
Hmmm really?
 
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A shopper recently raised a suggestion on social media, proposing that supermarkets implement a dedicated time slot, which they called 'boomer hour', exclusively for older customers.

The idea is to address concerns about older shoppers potentially causing delays at the checkout.



The shopper argued that older customers should consider the time constraints faced by other customers, such as busy workers and parents.

They added that some older customers tend to linger in the aisles to simply socialise, which can inconvenience shoppers in a hurry.


View attachment 31414
Older people have been accused of taking up aisle space and taking too long at the supermarket checkout because they stop to socialise. Credit: Shutterstock.



The shopper's suggestion has sparked a debate on the internet, with a consumer expert criticising it as a form of age discrimination.

One user commented on a Facebook post, saying: ‘Do we have absolutely no tolerance for anything? Just let people do their thing! How do you know what they are going through?’

Another agreed and added, ‘It’s really sad how intolerant people are these days… Just say excuse me if you need to get to a shelf?’

A senior shared their thoughts and commented: ‘I reserve the right to shop when I want.’



Barry Urquhart, a retail strategist, branded the proposal as ‘ageism personified’ and argued that in a time when both the cost of living and doing business are high, it is 'ill-advised' to exclude or marginalise any group of consumers based on their age.

While Urquhart acknowledged that younger shoppers might find these concerns understandable, he believes that targeting older Aussies in this way is not the right solution.

'It won't work because they are a primary driver of the marketplace at the moment,' he explained.

The expert added that Australia, except Sweden, had the highest level of personal debt in the world, and at a time when people were therefore looking to cut spending, any customers need to be encouraged.



'[Older Aussies] are the ones who are countering the effective contraction in discretionary purchases because they have the cash, the money, the inclination and the satisfaction of going out, spending and having a good time, which is for the betterment of themselves, and Australian business.'

Instead of excluding older shoppers, Mr Urquhart suggested that supermarkets should welcome them and focus on enhancing customer service.

He believes that the key to this lies in extending store operating hours and increasing the number of staff members directly interacting with customers.

'If they are spending more time talking to peer shoppers and service providers, it means they're staying in the premises longer,' he said, adding that when customers spend more time inside a shop, they tend to make more unplanned purchases.

'That is very attractive for anyone in business today,' he said.



During the height of the COVID-19 pandemic, Woolworths and Coles took a proactive step to ensure that elderly and disabled individuals had priority access to essential items in short supply.

Both retailers designated a specific time slot (from 7 a.m. to 8 a.m.) exclusively for senior citizens and those with disabilities to help them complete their shopping without the stress of encountering aggressive panic buyers.

The discussion regarding limiting shopping hours for older individuals became quite heated on Facebook, with many expressing strong disapproval of the idea, calling it 'appalling' and 'disgraceful'.

Key Takeaways

  • An Australian shopper sparked debate by suggesting supermarkets introduce a 'boomer hour' for older customers who take up too much time at the checkout and in the aisles.
  • Consumer behaviour analyst Barry Urquhart called the idea a form of age discrimination, pointing out that older Australians are a primary driver of the marketplace and play a significant role in the retail sector.
  • According to Mr Urquhart, supermarkets should welcome them and focus on enhancing customer service.
  • During the peak of the COVID-19 pandemic, both Woolworths and Coles introduced priority access hours for seniors and those with disabilities to ensure they could get their shopping done without coming into contact with panic buyers.



Whether or not older shoppers are seen as beneficial for business, it's crucial to acknowledge their right to shop without feeling excluded in supermarkets.

Supermarkets should aim to create inclusive and welcoming environments for all customers, regardless of age, as fostering a sense of belonging and inclusivity is a fundamental principle of any compassionate and thriving society.

Members, surely you have thoughts and sentiments you’d love to share about this shopper’s proposal? Does it make sense for you? Please share them with us in the comments below!
The shopper argued that older customers should consider the time constraints faced by other customers, such as busy workers and parents. F**K them all bar six, use them as pall bearers. Then they can go F**K themselves.
 

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