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Why not simply close the upwards direction, and refer customers to the lift? Or, if possible, change the travel direction of the other?

They are simply difficult to use, and needs assistance from an employee, to complete the purchase. For instance, as soon as you have scanned an item, it tells you to "Pay Now", but it will not accept any credit card.

Even a boy can pee when sitting (with pants down). This increases the hit rate to 100%, and keeps the seat down!