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A checkout is a checkout no matter where you place it, and if you have an influx of customers, you will get queues. Being checked as you go out against till receipt is a good idea and cuts down on would-be thieves. Bunnings have been doing this for years. At the end of the day, it is all about...

The biggest problem here is supermarkets maintaining the profit margin at the expense of suppliers. This will be the case for Dilmah, and I agree with him sticking to his guns. The supermarkets have to realise they have to take their fair share of trading fluctuations as does any other...