Is this phone etiquette disappearing over the years? Here's what Aussies think!
- Replies 27
As technology advances, the way people communicate with one another also changes.
Do you remember the days when picking up the phone was second nature, and an introduction was simply good manners?
The art of the phone call is up for debate again.
Sydney-based content creator Bronte Rose recently shared a video about one of her habits.
In the video, she revealed her habit of introducing herself by name when calling a business.
Whether it was a restaurant, a shop, or even a store, Rose would introduce herself.
'Hi, my name is Bronte. I'm just wondering if you have a table for two tonight?' she shared, as it came naturally to her.
Her friends, however, were baffled by her phone etiquette.
'Like, it's nice, you're very polite, but I think no one else does it,' one replied after Rose shared her story.
This video then started a lively debate across the internet.
Is it old-fashioned or just good manners?
Bronte admitted that introducing herself over the phone was 'second nature' and something she believed was good manners.
Some commenters praised her for her politeness and communication skills.
'I love when people say their names at the start!' a commenter, claiming to be a call centre worker, exclaimed.
'It's just polite to let the other person know who they're talking to.'
Others, however, were less convinced by Bronte's actions.
'Wait, I have never done this,' one admitted.
'I constantly make fun of people for saying their name,' a seasoned receptionist joked.
'Like, why do I care? Just tell me what you need.'
In today's fast-paced world, are introductions still necessary?
Modern etiquette coach Kate Heussler weighed in on the debacle.
'Introducing yourself at the start of any call is a must, especially if it's someone you haven't spoken to before or if the number is unfamiliar,' Ms Heussler shared.
'It's like knocking on someone's door before you walk in—simple, considerate, and it sets the tone.'
Ms Heussler added that even with friends and family, a quick introduction could add a touch of respect and clarity, especially when calling from a new number or at an odd hour.
Ms Heussler suggested keeping introductions' clear, confident and warm'.
Here's a format Ms Heussler shared:
This introduction could show some respect for the other person's time.
Ms Heussler also pointed out a few other phone call mistakes to avoid:
These small gestures of courtesy could make a big difference.
Whether you're booking a table, making an inquiry, or catching up with a friend, a polite introduction sets a positive tone that could brighten someone's day.
Do you always introduce yourself when making a phone call, or do you get straight to the point? What do you think of Bronte Rose's habit and the change in phone manners over the years? Share your opinions and stories about this matter in the comments section below!
Do you remember the days when picking up the phone was second nature, and an introduction was simply good manners?
The art of the phone call is up for debate again.
Sydney-based content creator Bronte Rose recently shared a video about one of her habits.
In the video, she revealed her habit of introducing herself by name when calling a business.
Whether it was a restaurant, a shop, or even a store, Rose would introduce herself.
Making phone calls have become a rarity with the rise of instant messaging and chat applications. Image Credit: Pexels/Moe Magners
'Hi, my name is Bronte. I'm just wondering if you have a table for two tonight?' she shared, as it came naturally to her.
Her friends, however, were baffled by her phone etiquette.
'Like, it's nice, you're very polite, but I think no one else does it,' one replied after Rose shared her story.
This video then started a lively debate across the internet.
Is it old-fashioned or just good manners?
Bronte admitted that introducing herself over the phone was 'second nature' and something she believed was good manners.
Some commenters praised her for her politeness and communication skills.
'I love when people say their names at the start!' a commenter, claiming to be a call centre worker, exclaimed.
'It's just polite to let the other person know who they're talking to.'
Others, however, were less convinced by Bronte's actions.
'Wait, I have never done this,' one admitted.
'I constantly make fun of people for saying their name,' a seasoned receptionist joked.
'Like, why do I care? Just tell me what you need.'
In today's fast-paced world, are introductions still necessary?
Modern etiquette coach Kate Heussler weighed in on the debacle.
'Introducing yourself at the start of any call is a must, especially if it's someone you haven't spoken to before or if the number is unfamiliar,' Ms Heussler shared.
'It's like knocking on someone's door before you walk in—simple, considerate, and it sets the tone.'
Ms Heussler added that even with friends and family, a quick introduction could add a touch of respect and clarity, especially when calling from a new number or at an odd hour.
Ms Heussler suggested keeping introductions' clear, confident and warm'.
Here's a format Ms Heussler shared:
This introduction could show some respect for the other person's time.
Ms Heussler also pointed out a few other phone call mistakes to avoid:
- Skipping the check-in: Always ask if it's a good time to talk, especially if your call is unexpected.
- Talking too fast or loud: Slow down a touch; it makes you sound more confident and easier to understand.
- Not being prepared: Jot down your key points before you call. It'll help you stay on track and avoid awkward silences.
These small gestures of courtesy could make a big difference.
Whether you're booking a table, making an inquiry, or catching up with a friend, a polite introduction sets a positive tone that could brighten someone's day.
.png){kind=icon}
