‘This isn’t right’: Debate erupts after shopper shares frustrating Woolies encounter
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Customer service expectations can vary, but when a routine shopping trip takes an unexpected turn, it can leave shoppers frustrated and searching for answers.
One Woolworths customer recently found herself at the centre of an online debate after an interaction at the checkout left her questioning the store’s service standards.
What unfolded sparked a wave of mixed reactions, with some defending the staff’s actions while others insisted the experience was unacceptable.
A Woolworths shopper has sparked debate online after sharing her frustration over a checkout experience that left her feeling uncomfortable and ignored.
Dasha Daley, a content creator from the Gold Coast, claimed that a staff member at the Surfers Paradise Woolworths on Cavill Avenue refused to pack her groceries, despite being at a staff-operated register.
She said she only realised what had happened after all her items had been scanned and payment was requested.
‘The lady started scanning my items, but it wasn’t until she asked for payment that I realised she hadn’t packed them,’ she shared.
Daley explained that her shopping bags were visible on the belt, yet the worker made no attempt to help.
She continued: ‘She could clearly see I was confused and rudely asked if I had rewards and if I was paying by card, completely ignoring the fact that my groceries were still unbagged and the bags were clearly on the belt. She could tell I needed help packing.’
Feeling caught off guard, she said she rushed to pack the groceries herself to avoid holding up other customers.
‘Her attitude made me feel uncomfortable and awkward,’ she said.
‘And overall, I don’t think it was good customer service.’
Daley, who posts on social media as @lambotrophywife, recorded part of the incident, later sharing it online.
She was surprised by the reaction, as many people had strong opinions on the matter.
Some argued that it was up to her to pack her own groceries, while others believed that Woolworths staff should assist.
‘I think everyone should be packing their groceries!’ one person commented.
‘You could have packed while she was scanning? Were you just standing there watching?’ another wrote.
‘Put your phone down and pack the bags,’ someone else added.
A person claiming to be a Woolworths employee commented: ‘Please pack your bags out of respect and because they are YOUR bags, not mine.’
However, others defended Daley, insisting that the staff member’s behaviour was unacceptable.
‘They should be packing your bags!!! Woolies and Coles pack bags. ALDI doesn’t. This isn’t right. Their job isn’t to just scan, it’s to also pack,’ one person wrote.
Another user, who claimed to be a Woolworths manager, called the situation ‘totally unacceptable’.
‘This is totally unacceptable—her customer service is atrocious!’ they said.
‘It’s part of your job to help customers as they are paying money, and it’s really not that hard to pack groceries,’ another person added.
Daley spent $68.50 on groceries during the trip and said she hoped the experience would lead to improvements in customer service.
‘I hope this leads to Woolies improving their customer service moving forward,’ she said.
A Woolworths spokesperson responded to the situation, stating: ‘Our team works hard to serve thousands of customers every day and provide a great experience.’
‘We have passed this feedback onto the store.’
In a previous story, another supermarket encounter left shoppers divided after a seemingly simple act led to heated debates.
The discussion sparked strong opinions on what is considered acceptable behaviour while shopping.
Read more about the incident and see where you stand.
With customer service expectations constantly evolving, should staff always be responsible for packing groceries, or is it up to the shopper? Let us know your thoughts in the comments.
One Woolworths customer recently found herself at the centre of an online debate after an interaction at the checkout left her questioning the store’s service standards.
What unfolded sparked a wave of mixed reactions, with some defending the staff’s actions while others insisted the experience was unacceptable.
A Woolworths shopper has sparked debate online after sharing her frustration over a checkout experience that left her feeling uncomfortable and ignored.
Dasha Daley, a content creator from the Gold Coast, claimed that a staff member at the Surfers Paradise Woolworths on Cavill Avenue refused to pack her groceries, despite being at a staff-operated register.
She said she only realised what had happened after all her items had been scanned and payment was requested.
‘The lady started scanning my items, but it wasn’t until she asked for payment that I realised she hadn’t packed them,’ she shared.
Daley explained that her shopping bags were visible on the belt, yet the worker made no attempt to help.
She continued: ‘She could clearly see I was confused and rudely asked if I had rewards and if I was paying by card, completely ignoring the fact that my groceries were still unbagged and the bags were clearly on the belt. She could tell I needed help packing.’
Feeling caught off guard, she said she rushed to pack the groceries herself to avoid holding up other customers.
‘Her attitude made me feel uncomfortable and awkward,’ she said.
‘And overall, I don’t think it was good customer service.’
Daley, who posts on social media as @lambotrophywife, recorded part of the incident, later sharing it online.
She was surprised by the reaction, as many people had strong opinions on the matter.
Some argued that it was up to her to pack her own groceries, while others believed that Woolworths staff should assist.
‘I think everyone should be packing their groceries!’ one person commented.
‘You could have packed while she was scanning? Were you just standing there watching?’ another wrote.
‘Put your phone down and pack the bags,’ someone else added.
A person claiming to be a Woolworths employee commented: ‘Please pack your bags out of respect and because they are YOUR bags, not mine.’
However, others defended Daley, insisting that the staff member’s behaviour was unacceptable.
‘They should be packing your bags!!! Woolies and Coles pack bags. ALDI doesn’t. This isn’t right. Their job isn’t to just scan, it’s to also pack,’ one person wrote.
Another user, who claimed to be a Woolworths manager, called the situation ‘totally unacceptable’.
‘This is totally unacceptable—her customer service is atrocious!’ they said.
‘It’s part of your job to help customers as they are paying money, and it’s really not that hard to pack groceries,’ another person added.
Daley spent $68.50 on groceries during the trip and said she hoped the experience would lead to improvements in customer service.
‘I hope this leads to Woolies improving their customer service moving forward,’ she said.
A Woolworths spokesperson responded to the situation, stating: ‘Our team works hard to serve thousands of customers every day and provide a great experience.’
‘We have passed this feedback onto the store.’
In a previous story, another supermarket encounter left shoppers divided after a seemingly simple act led to heated debates.
The discussion sparked strong opinions on what is considered acceptable behaviour while shopping.
Read more about the incident and see where you stand.
With customer service expectations constantly evolving, should staff always be responsible for packing groceries, or is it up to the shopper? Let us know your thoughts in the comments.
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