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Why cash is making a surprising comeback in Australia—and your bank's chairman agrees

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Why cash is making a surprising comeback in Australia—and your bank's chairman agrees

Screenshot 2025-10-16 at 12.17.01.png Why cash is making a surprising comeback in Australia—and your bank's chairman agrees
Recent data reveals ATM withdrawals jumped 4.5 per cent in 2024 - the first sustained increase since before COVID. Image source: naipo.de / Unsplash. Disclaimer: This is a stock image used for illustrative purposes only and does not depict the actual person, item, or event described.

Just when you thought cash was heading for the history books, Australians are reaching for their wallets more than ever. Recent data reveals a remarkable turnaround that's catching banks and payment experts off guard.



The latest figures from the Reserve Bank show ATM withdrawals jumped 4.5 per cent in the year to May 2024, while withdrawal numbers increased by 767,600 between July and August 2024 alone. This represents the first sustained increase in cash usage since before the COVID-19 pandemic.





CBA's chairman backs cash for the long haul



At Commonwealth Bank's annual general meeting in Brisbane, chairman Paul O'Malley faced a pointed question about whether Australia's largest bank would abandon cash for a fully digital future. His response was unequivocal.








'I think cash is still absolutely critical,' O'Malley told concerned stakeholders. 'We've demonstrated by our actions over the last few months working with the industry to make sure that cash supply and cash availability continues.'



He emphasised that cash will be around for a 'very' long time, with CBA investing a 'lot' of money to ensure continued availability despite digital trends.










'I think cash is still absolutely critical'

Paul O'Malley, CBA Chairman



O'Malley's stance appears increasingly prescient as new data suggests the 'cashless society' predictions were premature.



The system failures that changed everything



The Optus outage in November 2023 and the CrowdStrike outage of July 2024, plus many other smaller system problems have dented community confidence in the reliability of cashless payment systems. These high-profile failures reminded Australians why keeping some cash handy makes sense.



Concerns about payment system reliability, privacy and high card surcharges are all fuelling a trend back towards carrying and using cash in 2024.









Many seniors remember when having backup plans was simply common sense. Now, younger generations are learning the same lesson the hard way.



The surprising reality of cash access



Despite widespread concerns about disappearing cash services, 95 per cent of Australians lived within 4.0 km of an identified cash withdrawal point as of June 2024. These include ATMs, bank branches, Bank@Post outlets, and large retailers.



For cash deposits, the access remains reasonable too, with most Australians living within 5.7 km of a cash deposit point.










Cash access in Australia (June 2024)


95 per cent of Australians live within 4km of cash withdrawal points


Average distance to deposit services: 5.7km


Bank@Post maintains strong network coverage nationwide


ATM withdrawals up 4.5 per cent in 2024




Who's still using cash and why



The data reveals something politicians and bank executives might find surprising: two big surveys in 2024 have confirmed that paying with cash is highly valued by around 40 per cent of Australians.



The cash-in-transit industry is not currently sustainable but 40 per cent of Australians are basically wedded to the use of cash. This group likely includes many seniors who value the privacy, reliability, and budgeting benefits that cash provides.



While the Reserve Bank's Consumer Payments Survey reported that physical cash's share of consumer payments fell to 13 per cent in 2022, this figure may not tell the complete story. Existing published data underestimates the role of cash in Australia's economy.









The branch closure reality



The banking landscape continues evolving, with 230 branches closing over the year to June 2024. However, while most bank branch closures were in major cities, over one-quarter were in regional and remote areas.



CBA actually performed better than competitors in this area, closing just 32 branches in 2023-24 compared to Westpac's 66 closures.



When another stakeholder named Justin raised concerns about bank staff encouraging online banking, CBA CEO Matt Comyn assured that the bank remained committed to investing in its branch network, even with reduced foot traffic.









What's driving the cash comeback



The resurgence isn't just about system failures. Many Australians are rediscovering cash's advantages:





  • Privacy protection: Cash transactions leave no digital footprint
  • Budget control: Physical money makes spending more tangible
  • Surcharge avoidance: No merchant fees on cash payments
  • Emergency preparedness: Always works when systems fail



Assistant Treasurer Stephen Jones noted that while electronic transactions saved money for banks, these savings were not being passed on to customers.



What this means for you



If you're among the 40 per cent who prefer cash, you're not alone and you're not being left behind. The data suggests your preference is shared by millions of other Australians who value cash's unique benefits.










Key points for cash users



  • Cash usage is actually increasing in 2024, not declining

  • 95 per cent of Australians live within 4km of cash access points

  • Major banks like CBA are committing to long-term cash support

  • System outages have proven cash remains essential backup

  • Your preference for cash is shared by 40 per cent of Australians




For those worried about accessing cash services, the RBA's Online Banknote Survey suggests that withdrawing cash from ATMs is the most preferred method of accessing cash, followed by cash-out services and bank branches.



The message from CBA's chairman is clear: despite digital advances, cash isn't disappearing anytime soon. If anything, recent trends suggest it's staging an unexpected comeback.



What's your experience with cash versus digital payments? Have recent system outages changed how you think about keeping cash on hand? Share your thoughts in the comments below.



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I have always been a CASH 💰 person and that won’t change .
 
Cash is absolutely critical I don’t care what anybody else thinks i.e. the higher hierarchy.
 
I have always used cash and will continue to use cash. As a pensioner I like to keep track of my budget and object to paying extra fees when using my debit or credit cards.
 
I like cash for smaller everyday purchases. I allow myself so much for the week and it lasts. I use my card for larger purchases. I think using a card all of the time you tend to lose track and not manage your money as well. By using cash many businesses are giving small discounts for using cash, when we stopped for lunch at a cafe the other day this was a nice suprise.
 
There are times when we need to be 100% sure that we can pay for medication, fuel for car, an over due utility bill, a taxi fare, shopping for baby food and groceries, a restaurant bill, without worring if our card is going to have issues. The transaction card is like a game of roulette, will it work, will the ATM machine swollow my card, have I been scammed, do I have enough funds on my card to pay a bill, is the ATM machine working in the store, does the store accept card payments, has a blackout affected my ability to use an ATM machine and so on. With cash, you know exactly how much you have, and you can have peace of mind, knowing you have sufficient funds to pay your bill without any frustration or drama. 🙏🦋
 
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I have always used cash and hopefully always will, there are way too many pitfalls using cards and every time you use a card you have to think about scammers as they are getting harder and harder to notice until it's too late.
YAY FOR CASH!!👏👏
 
Even using a card for groceries etc doesn't remove the need for cash. What happens to the 'little people if cash goes? The bloke with a small market stall, the family updating a piece of furniture and listing the older one on marketplace etc? Not everyone can, or is happy to give out personal details like account numbers or, for payid, a phone number. Is everything we may rehome going to be destined for landfill?
 
I like cash for smaller everyday purchases. I allow myself so much for the week and it lasts. I use my card for larger purchases. I think using a card all of the time you tend to lose track and not manage your money as well. By using cash many businesses are giving small discounts for using cash, when we stopped for lunch at a cafe the other day this was a nice suprise.
Card for larger purchases, but cash for smaller amounts, the blend of both makes my.monthly spend easier to track. Utilities I direct debit because you receive advance notice and a pensioner discount.
 
I like cash for smaller everyday purchases. I allow myself so much for the week and it lasts. I use my card for larger purchases. I think using a card all of the time you tend to lose track and not manage your money as well. By using cash many businesses are giving small discounts for using cash, when we stopped for lunch at a cafe the other day this was a nice suprise.
You got that right. I think not using cash is a major cause of overspending and financial hardship. When you use cash, you know when it's running low and you have to ease off spending. With a card - especially a credit card - it's just way too easy to flash it whether you can afford to or not.
When I first started using a card, I hung a whiteboard/bulletin board combination in the kitchen and pinned up the receipts for every purchase and updated the current balance owing on the card on the whiteboard. I had a figure at the top of the whiteboard in large print that represented the monthly spending allowance on the card. Once the balance reached that figure, the card was put away until the balance was paid. I now track spending on my computer, but still keep careful records, and I have always paid 100% of the amount owing on or before the due date each month.
I confess to using my card mostly, because I like having records of spending and it's convenient. Plus the reward points mount up nicely. I recently bought a new lounge and a small dining setting paid for 100% with reward points. But I urge anyone who struggles financially to revert to cash. It's a much better way to keep spending under control. And I keep cash on hand at all times and would never want to see it abolished.
 
When the bank locks up your card for over 3 months it’s clear that you need to have cash, and they put an unreasonable condition on to getting your card unlocked, it makes me wonder what they are doing? Is it that they just want to control you and your money more? And for no reason for them to keep doing that. When the Nab did that to me it’s made my life a lot harder and I’m on a disability pension and for me to just having to keep going into a branch for my pension isn’t always easy. You need card or cash for a taxi and it leaves you feeling very vulnerable. There fraud team needs a big shake up and not try to control what you do with your money. I do understand that they do, do a good job of trying to protect our money but they can take it way too far and I’m just one of those people. I’m at the point of going to the ombudsman about what they are doing. It’s just not fair on people like myself. Thank you.
 
Cash is not going to disappear anytime soon, as has been stated by the government and banks, so we really don’t need to be overly concerned about it. I rarely use cash, but always keep some in my wallet, and at home in case of emergencies. I regularly check the account balances, and really don’t have any problems with tracking what I spend.
 
Banks are trying to be 'the perfect business' that is, something that never loses any money. That's impossible, every business has a department that loses money, staff costs money, research and development costs money, with Banks, supplying cash costs money. Those costs are covered by the profits your business makes, that's why they are called a service industry. What happens when you get greedy and stop supplying the service? You lose your customers.
 
I use cash where ever possible, I can always keep track of my spending. Keeping cash is a must for everyone. Power outages, urgent need for cash on weekends ot public holidays... also for people that need to have someone to mow or garden for them..
 
YAY!!!!! I really believe the idea of getting rid of cash is that governments will gain power to track us on every single transaction in our accounts!
God forbid someone might get a gift or an extra day's work for a friend and be paid with cash!
 
When the bank locks up your card for over 3 months it’s clear that you need to have cash, and they put an unreasonable condition on to getting your card unlocked, it makes me wonder what they are doing? Is it that they just want to control you and your money more? And for no reason for them to keep doing that. When the Nab did that to me it’s made my life a lot harder and I’m on a disability pension and for me to just having to keep going into a branch for my pension isn’t always easy. You need card or cash for a taxi and it leaves you feeling very vulnerable. There fraud team needs a big shake up and not try to control what you do with your money. I do understand that they do, do a good job of trying to protect our money but they can take it way too far and I’m just one of those people. I’m at the point of going to the ombudsman about what they are doing. It’s just not fair on people like myself. Thank you.
Dear member Lesley Colclough, goodmorning. Thankyou for your post. I am sorry to hear that NAB has created so much inconvenience to you, regarding your card. If you like, send an email to the NBA CEO, Andrew Irvin, his email is [email protected]. I believe he will help you. In your email, explain exactly what your local NAB bank teller did with your card, and how you are a pensioner and if he can help you. Sometimes bank tellers can be very rude, and feel empowered, when they disrupt people's lives. Mr Andrew Irvin, the CEO for NAB, would appreciate it if you let him know how disrespectful the thank teller was to you. The bank teller may be doing this to other customers as well. All it takes is one email, with your issue, explaining what has happened to your card and what you want done about it. It's worth a try. Wishing you success in your communication with Mr Andrew Irvine, the CEO of NAB. God bless, 🙏🦋
 
Just this morning the power went out where I was purchasing a coffee. Just as well I had cash. :giggle: ☕
 
Countering the CCP;s war on the West?
 
The idea of Digital bank Digital Currencies is all about control. The ultimate aim is to know all about you. It will enable the government to know our every move. If there is a downturn in the economy, using a CBDC, they will be able to put money into your account and require that it be spent by a certain date, else it will be removed. Another trick would be to impose negative interest rates, to encourage spending and so boost the economy. Make no mistake, the Covid event was more about control than about health. A disease that had a better than 98% recovery rate was not a disaster. But by creating fear, it was forced onto people. The demonizing of Carbon Dioxide is another control project. The UN, the WEF and the WHO are all in on a great economic reset by 2030. They are promoting what is basically communism under the cloak of nice sounding phrases like 'sustainability', 'more equality', etc. But the elite will stay elite and profit by it.
More pandemics are in the pipeline. When the WEF meet in Davos for their annual talkfest, the first item on the agenda is "Climate Change", but 200 of them arrive in private jets. How concerned are they about their carbon footprint? Satellite photos show that the Arctic ice cap has increased by 28% in the last 13 years. This is not mentioned by the main stream media, because it doesn't fit the prevailing narrative. "Figures don't lie, but liars can figure". That from a former boss of General Motors when it was a great company, decades ago.
 
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The idea of Digital bank Digital Currencies is all about control. The ultimate aim is to know all about you. It will enable the government to know our every move. If there is a downturn in the economy, using a CBDC, they will be able to put money into your account and require that it be spent by a certain date, else it will be removed. Another trick would be to impose negative interest rates, to encourage spending and so boost the economy. Make no mistake, the Covid event was more about control than about health. A disease that had a better than 98% recovery rate was not a disaster. But by creating fear, it was forced onto people. The demonizing of Carbon Dioxide is another control project. The UN, the WEF and the WHO are all in on a great economic reset by 2030. They are promoting what is basically communism under the cloak of nice sounding phrases like 'sustainability', 'more equality', etc. But the elite will stay elite and profit by it.
More pandemics are in the pipeline. When the WEF meet in Davos for their annual talkfest, the first item on the agenda is "Climate Change", but 200 of them arrive in private jets. How concerned are they about their carbon footprint? Satellite photos show that the Arctic ice cap has increased by 28% in the last 13 years. This is not mentioned by the main stream media, because it doesn't fit the prevailing narrative. "Figures don't lie, but liars can figure". That from a former boss of General Motors when it was a great company, decades ago.
Dear member McTavish, good evening. Thankyou for your post. May I say that your post is truly inspiring and very informative. I believe that members will equally find your information and views very interesting . Have a beautiful evening. 🙏🦋
 

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