[7777]

Banks should not ask the customer to confirm confidential personal information over the phone or on line. The bank should send a letter to the customer, explaining why they need confirmation of the customers personal information, with a request that the customer come into the bank to provide this information. With so many online and phone scammers pretending to be the bank, of course customers would be sceptical to the authenticity of the on line or phone request for their personal information.

 

[Cheezil]

I doubt its in the banks or the govts interest to stop scams; more likely part of controlling us - if they were invested in stopping scams they wouldn't be forcing us all to go cashless

 

[7777]

I sometimes wonder whether the scams that are done to bank accounts are conducted by someone who works within the banking business. I do not mean to be disrespectful or point the finger at anyone in particular, but it just seems so easy to do when one is working within the industry. When personal information is stollen by on line scammers from businesses like, Medicare or any Airline company, or a store like Bunnings, a hospital or a University, again it just seems easily done if the cybercriminals actually are a few unsuspected members who work within the business, who have direct access to people's confidential and personal information. It's happening everyday before our very eyes, it's just that no one can pinpoint how and who, are the ring leaders of this, here to stay everyday cybercrime. Just a thought.

 

[Vespa Girl]

The Commonwealth Bank have a system in place. I was recently phoned by a bank officer and I said how do I know that this is the bank calling. I was asked to go into my Commonwealth Bank app and confirm that I was speaking to a bank officer. That works for me.

 

[JJ1942]

I doubt that ANZ asked her to click on a link in the text messages they sent her. It always pays to contact your bank independently to check whether a message is legitimate or not.

 

[Vespa Girl]

I doubt that ANZ asked her to click on a link in the text messages they sent her. It always pays to contact your bank independently to check whether a message is legitimate or not.

With the bank, I had to log in to my CBA app to confirm. It was a safe way. But you are right, you wouldn't click on an email or a text message.

 

[Bob Patterson]

It sounds to me that going cashless will work for me as I have so little cash left after the rent etc.

 

[7777]

It sounds to me that going cashless will work for me as I have so little cash left after the rent etc.

 

[Vespa Girl]

I don't want to go cashless. I don't need anyone knowing how I spend my money. If the powers that be don't like what I am spending my money on, then potentially they could just stop my card. It has happened.

 

[7777]

Dear member Rob Patterson, good morning and thankyou for your post. Oh dear Rob Patterson, may you be blessed with good health, good fortune and happiness always. I hope so much that good financial circumstances will come your way soon. You are not alone, as many struggle to make financial ends meet, whilst on a pension. I send to you positive vibes and blessings, to bring you everything that you need, to enjoy a happy and comfortable life. God bless. With kindest regards. 7777.

 

[BruceC]

If you get any notification from your bank no matter what form it takes simply ignore it the contact the bank via the legitimate phone number on your bank statement.
So very bloody simple!

 

[June E]

Banks should not ask the customer to confirm confidential personal information over the phone or on line. The bank should send a letter to the customer, explaining why they need confirmation of the customers personal information, with a request that the customer come into the bank to provide this information. With so many online and phone scammers pretending to be the bank, of course customers would be sceptical to the authenticity of the on line or phone request for their personal information.

Good point except there are fewer and fewer banks to go into now ! The story above concerning the ANZ bank the girl says that the email said to click the link, if that was so the bank was wrong to ask people to click links. It should ask people to go into a branch or go into their online account.

 

[Phantom36]

How many times have they told you "don't clink on any links" are they now saying to click on those links?

 

[Vinylted]

Banks should not ask the customer to confirm confidential personal information over the phone or on line. The bank should send a letter to the customer, explaining why they need confirmation of the customers personal information, with a request that the customer come into the bank to provide this information. With so many online and phone scammers pretending to be the bank, of course customers would be sceptical to the authenticity of the on line or phone request for their personal information.

Come into the bank??? For many including myself, a physical impossibility, there is no branch within reachable distance for me and many others.

 

[Veggiepatch]

I have never and never will conduct financial business with my sole bank account by phone or online. Such interactions are ALWAYS undertaken face to face, in branch.

My nearest bank branch is five kms from home and well serviced by public transport. For those who complain that there is a lack of financial, health, transport and retail services in remote areas, should ask themselves one question.

Did I properly research available services before I moved to the remote area?

Same as those who move to an area adjacent to pre-existing major airport THEN complain about aircraft noise.

But if a banking service was in existence in a regional centre, then shut up shop, that's a different proposition.

 

[Leenie]

I have never and never will conduct financial business with my sole bank account by phone or online. Such interactions are ALWAYS undertaken face to face, in branch.

My nearest bank branch is five kms from home and well serviced by public transport. For those who complain that there is a lack of financial, health, transport and retail services in remote areas, should ask themselves one question.

Did I properly research available services before I moved to the remote area?

Same as those who move to an area adjacent to pre-existing major airport THEN complain about aircraft noise.

But if a banking service was in existence in a regional centre, then shut up shop, that's a different proposition.

I always go into my bank , face to face is the only way.

 

[Tata]

Thanks God, I didn't update my details with Optus for years, then, and then, when the outbreak happened, I wasn't scammed, as my address and email were not legitimate! Why at all the bank wants to know everything about me ? !

 

[7777]

Come into the bank??? For many including myself, a physical impossibility, there is no branch within reachable distance for me and many others.

Dear member Vinylted, good afternoon. Thankyou for your post. Try contacting your local Member Of Parliament and the Minister for Finance via email or phone if possible. Speak on behalf of your community and yourself, and let them know that a bank is much needed in your community. Wishing you success with communication with your local member of Parliament and the Minister for Finance. It's worth a try, and just requires a bit of time, an email or phone call. God bless,

 

[Isis]

Banks answer the phone pretty quick. Checking them first time is a good option