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Campbelltown's $1,000 pool pass fury: When 'free' becomes very expensive

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Campbelltown's $1,000 pool pass fury: When 'free' becomes very expensive

1759193693074.png Campbelltown's $1,000 pool pass fury: When 'free' becomes very expensive
What started as a promise of free community swimming has turned into Sydney's most expensive pool controversy. Credit: Facebook

What started as a promise of free community swimming has turned into Sydney's most expensive pool controversy, leaving families facing nearly $1,000 for a six-month pass to what was once touted as a free facility.



Campbelltown Billabong Parklands officially opened to the community on 8 June this year, after years of delays and cost blowouts.



But from 1 October, visitors who've been swimming for free will need to pay $8.10 for adults, $5.40 for children and concessions, and $22.80 for families.



It's the six-month family pass price that's causing the biggest splash of anger. At $949 for a family, it's more expensive than many annual gym memberships—and that's just for half a year of swimming.



The promise that couldn't hold water



One of the best things about Campbelltown Billabong Parklands was that entry was FREE—all you needed to do was go online to register for your ticket.



This promise was repeatedly made to the community as the project developed, creating expectations that would later prove unsustainable.









But behind the scenes, a financial storm was brewing. The Billabong Parklands started out as a $16 million project, but its cost skyrocketed to more than $40 million. When additional drainage works and government contributions were factored in, the total cost pushed even higher.




'The original plan cost a little over $18 million'

Southwest Voice



It will cost ratepayers more than $2 million a year to operate the Billabong, according to council documents. With annual operating costs forecast to be around $2.8 million, council will seek to recoup around 68 percent of that by charging entry fees.









How expensive is too expensive?



To put Campbelltown's fees in perspective, they're not the highest in NSW, but they're certainly steep. In Kyogle, adults pay $4 and pensioners $3, with a family season pass costing $242 for concession holders.



Cumberland Council charges $5.30 for concession holders, and offers free entry for local pensioner and senior card holders every Tuesday and Thursday.



The Campbelltown pricing structure means a family wanting year-round access would pay nearly $1,900 for two six-month passes—equivalent to the annual operating costs of maintaining a private pool.




Daily entry fees at Campbelltown Billabong


Adult: $8.10


Child/Concession: $5.40


Family (2 adults + 2 children): $22.80


Extra child: $3.60


Six-month passes:


Adult: $389


Child/Concession: $240


Family: $949




The reality of running a public pool



According to industry data, Australians typically spend between $600 and $1,500 per year maintaining private pools.



For a large public facility like the Billabong, with its lagoon-style pools, water play areas, and capacity for the 60,000 people who have visited since opening, the costs multiply exponentially.









Council justified the charges as necessary for sustainable funding to maintain, operate and enhance the park's facilities, with costs peaking during the warmer months when the main water body is open.



The facility includes extensive infrastructure: a recreational pool with depths up to 1.8 metres, accessible features including ramps, aquatic wheelchair, and pool hoist, plus ongoing lifeguard services.



Community backlash heats up



The announcement sparked fierce community reaction, with social media comments reflecting widespread anger. 'Campbelltown residents already paid their fair share for the billabong resident should not be charged a thing it's ridiculous', wrote one resident.



Others questioned the timing and lack of gradual introduction: 'From being free to charging this ... couldn't even start a bit smaller,' while another commented that it's 'not worth paying for it' and should be 'free for locals seeing we paid for it with our rates.'










Why families are particularly upset



  • The facility was promised as free during development

  • Ratepayers already contributed through rates and land sales

  • Cost blowouts weren't transparently communicated

  • No gradual fee introduction was offered

  • Alternative free cooling options in Campbelltown are limited




Better value during the cooler months



There is some relief for budget-conscious families. The facility will remain free from April to September, during the cooler months when operational and maintenance costs are lower. This means seniors and families can still enjoy the splash play areas and amenities without charge for half the year.



The interactive splash play area remains open year-round, operating weekdays 10am-4pm and weekends 10am-5pm during winter—potentially offering free family fun even in the off-season.



What this means for seniors



For seniors on fixed incomes, these fees represent a significant expense. However, the $5.40 concession rate does offer some relief, and pensioner and senior card holders should qualify for this discount.









Some councils like Cumberland offer free entry for senior card holders on designated days, suggesting there may be room for Campbelltown Council to consider similar concessions in future.



Looking for alternatives



While the controversy continues, practical families are already planning alternatives. The free access during April to September means strategic timing can cut costs in half. Some families are considering sharing season passes or coordinating group visits to maximise the family pass value.



For those willing to travel, other council pools across Sydney offer more affordable options, though petrol costs may offset the savings.



What This Means For You


The controversy reflects a broader challenge facing local governments: balancing community expectations with the reality of maintaining expensive public infrastructure. As councils face increasing pressure on budgets, the days of completely free public facilities may be numbered.



What do you think about councils charging for facilities that were previously free? Have you found creative ways to manage rising recreation costs in your area? Share your thoughts and local money-saving tips with the community below.





  • Original Article


    https://www.dailymail.co.uk/news/ar...tml?ns_mchannel=rss&ns_campaign=1490&ito=1490





  • Billabong free entry days coming to an end

    Cited text: Campbelltown Billabong Parklands was officially opened to the community on June 8 this year, by the then mayor, George Greiss.


    Excerpt: Campbelltown Billabong Parklands officially opened to the community on June 8 this year, after years of delays and cost blowouts



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Drum roll: Campbelltown Billabong to finally open, on June 8

    Cited text: Getting the controversial Campbelltown Billabong Parklands project completed has not been an easy journey, Mayor George Greiss admitted during Tuesday...


    Excerpt: Campbelltown Billabong Parklands officially opened to the community on June 8 this year, after years of delays and cost blowouts



    https://southwestvoice.com.au/campbelltown-billabong-open-june-8/





  • Billabong free entry days coming to an end

    Cited text: From October 1, 2025, adults will pay $8.10 each, children $5.40 each, and a family of two adults and two children $22.80 to enter the facility at Bra...


    Excerpt: $8.10 for adults, $5.40 for children and concessions, and $22.80 for families



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Billabong free entry days coming to an end

    Cited text: Annual operating cost of the facility is forecast to be around $2.8 million, and council will seek to recoup around 68 percent of that by charging ent...


    Excerpt: $949 for a family



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Campbelltown Billabong Parklands—Sydney Weekender

    Cited text: One of the best things about Campbelltown Billabong Parklands is that entry is FREE—all you need to do is go online to register for your ticket and ...


    Excerpt: One of the best things about Campbelltown Billabong Parklands was that entry was FREE—all you needed to do was go online to register for your ticket



    https://sydneyweekender.com.au/campbelltown-billabong/





  • New park in Campbelltown skyrockets to eye-watering $40 MILLION

    Cited text: The Billabong Parklands in Campbelltown started out as a $16 million project, but its cost has now skyrocketed to $40 million in just a few years.


    Excerpt: The Billabong Parklands started out as a $16 million project, but its cost skyrocketed to more than $40 million



    https://www.2gb.com/new-park-in-campbelltown-skyrockets-to-eye-watering-40-million/





  • Drum roll: Campbelltown Billabong to finally open, on June 8

    Cited text: When more than $8 million was also spent on related drainage works, and another $4 million from the NSW Government coffers, the total cost jumped to m...


    Excerpt: The Billabong Parklands started out as a $16 million project, but its cost skyrocketed to more than $40 million



    https://southwestvoice.com.au/campbelltown-billabong-open-june-8/





  • Billabong Q&A on council reveals water park will now cost $42m

    Cited text: It will cost ratepayers more than $2 million a year to operate the Billabong; Another $2 million will be needed from the budget every year for six yea...


    Excerpt: It will cost ratepayers more than $2 million a year to operate the Billabong



    https://southwestvoice.com.au/billabong-qa/





  • Swimming Pool Opening Hours & Admission Prices—Kyogle Council

    Cited text: WOODENBONG POOL CLOSED FOR THE ... 2025 (TBA) Opening hours · Monday, Tuesday, Wednesday, Friday, Saturday, Sunday and public holidays—2-6pm · Thurs...


    Excerpt: In Kyogle, adults pay $4 and pensioners $3, with a family season pass costing $242 for concession holders



    https://www.kyogle.nsw.gov.au/recre...swimming-pool-opening-hours-admission-prices/





  • Swim Centre Fees and Charges | Cumberland City Council

    Cited text: ... Casual Swim—Concession: Children (under 16 years), Students, Club Members, Pensioners and Seniors Card Holders $5.30—every Tuesday and Thursda...


    Excerpt: Cumberland Council charges $5.30 for concession holders, and offers free entry for local pensioner and senior card holders every Tuesday and Thursday



    https://www.cumberland.nsw.gov.au/swim-centre-fees-and-charges





  • How Much Does It Cost To Maintain A Pool In Australia? - 2024 Update

    Cited text: According to HiPages, Australians spend about $600 to $1500 or more on pool maintenance per year.


    Excerpt: According to industry data, Australians typically spend between $600 and $1,500 per year maintaining private pools



    https://gibsonfamilypools.com.au/how-much-does-it-cost-to-maintain-a-pool-in-australia/





  • How Much Does Pool Maintenance Cost? 2024 Cost Guide | Service.com.au

    Cited text: Most Australians spend between $600 and $1,500 a year on pool maintenance costs.


    Excerpt: According to industry data, Australians typically spend between $600 and $1,500 per year maintaining private pools



    https://www.service.com.au/articles/swimming-pools/how-much-does-pool-maintenance-cost





  • How Much Does Pool Maintenance Cost? 2024 Cost Guide | Service.com.au

    Cited text: While pool maintenance costs vary depending on your size and type of pool (among other factors), most Australians spend between $600 and $1,500 a year...


    Excerpt: According to industry data, Australians typically spend between $600 and $1,500 per year maintaining private pools



    https://www.service.com.au/articles/swimming-pools/how-much-does-pool-maintenance-cost





  • Billabong free entry days coming to an end

    Cited text: Since its opening the venue has welcomed more than 60,000 people.


    Excerpt: capacity for the 60,000 people who have visited since opening



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Billabong free entry days coming to an end

    Cited text: “As the demand for the park service’s increases, so will the need for a sustainable funding mechanism to maintain, operate and enhance the park’s faci...


    Excerpt: Council justified the charges as necessary for sustainable funding to maintain, operate and enhance the park's facilities, with costs peaking during the warmer months when the main water body is open



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Billabong free entry days coming to an end

    Cited text: “The use of the parklands all year round by the community is vital, and to ensure visitation during the colder months it is proposed that the entry ch...


    Excerpt: Council justified the charges as necessary for sustainable funding to maintain, operate and enhance the park's facilities, with costs peaking during the warmer months when the main water body is open



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Campbelltown Billabong Parklands | Sydney, Australia—Official Travel & Accommodation Website

    Cited text: In the large recreational pool, the depth goes to 1.8m.


    Excerpt: a recreational pool with depths up to 1.8 metres



    https://www.sydney.com/destinations.../attractions/campbelltown-billabong-parklands





  • Campbelltown Billabong Parklands | Sydney, Australia—Official Travel & Accommodation Website

    Cited text: The Park is accessible with ramp access to the site and pools, Aquatic Wheelchair, pool hoist and changerooms.


    Excerpt: accessible features including ramps, aquatic wheelchair, and pool hoist



    https://www.sydney.com/destinations.../attractions/campbelltown-billabong-parklands





  • Billabong free entry days coming to an end

    Cited text: Campbelltown residents already paid there fair share for the billabong resident should not be charged a thing it’s ridiculous Reply · I hope that seni...


    Excerpt: 'Campbelltown residents already paid their fair share for the billabong resident should not be charged a thing it's ridiculous'



    https://southwestvoice.com.au/billabong-free-entry-end/





  • Campbelltown Billabong Parklands review—Have Wheelchair Will Travel

    Cited text: The interactive splash play area is open all year. In winter the splash park (for the brave) is open weekdays 10am-4pm and on weekends 10am-5pm.


    Excerpt: The interactive splash play area remains open year-round, operating weekdays 10am-4pm and weekends 10am-5pm during winter



    https://havewheelchairwilltravel.net/campbelltown-billabong-parklands-review/



Last edited:

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People wont go so they will be cutting there own throats because if people dont go they get 0 dollars the people that make these decisions dont have much up top
 
Looks like council were not content to build a pool but had to have a space that looks like it belongs in the Middle East. No wonder they went over budget & now they have to find a way to pay for it & so they look to "the bank of local residents". My response to this council would be, you built it so you pay for it & I'll go somewhere else for a swim.
 
I actually don't see anything wrong with council charging entry.
The entry charges are cheaper than most other council pools.

Our local pool is no where as nice as the one in Campbelltown and charges are.

This is for a pass which is direct debited each fortnight
For a pass for an adult totals $1,027 per year

A family pass for a year totals $2,171

And concession pass for a year cost $577.20Screenshot_20251001_074557_Samsung Internet.jpg

Screenshot_20251001_074534_Samsung Internet.jpg
 
you don't mind paying well that is where your short sighted down fall is
Once the council knows that people will pay that then next year they will be prepared to pay more and next year even more still If the cow doesn't kick the bucket over , then farmer expects more milk every time
It was promised as free so it is free otherwise it would not have been built
At best , Rate payers in the council area should not be paying a fee but users outside of the area can be charged
 
It was promised and built on the promise of FREE
Tough bickies if it went over budget as that indicates not enough governance in the construction and jobs for council mates
NOT good enough so back to the drawing board like reducing the wages to Councillors to help pay for the costs
 
And people in the area won't want to travel further as thst costs fuel, in a cost of living crisis for a lot of people every dollar and cent counts. That's an exhorbitant jump from free and if I lived in the council area I would not be impressed. You need to make sure you csn deliver on your promises.
 
Once again everyone wants everything for nothing!
You either pay higher rates for free entry or pay lower rates a an entry fee!
 
Once again everyone wants everything for nothing!
You either pay higher rates for free entry or pay lower rates a an entry fee!
the rates that were paid went into the pool, construction so the rate payers actually bought and paid for the pool-nothing free about that and now the rates have been increased to cover the maintenance costs of the pool.-yes nothing is free but double dipping to get more money to pay for Councillor incompetence is a bit rich
FREE TO RATE PAYS IN THE AREA , VISITORS CAN PAY AT THE GATE
 
you don't mind paying well that is where your short sighted down fall is
Once the council knows that people will pay that then next year they will be prepared to pay more and next year even more still If the cow doesn't kick the bucket over , then farmer expects more milk every time
It was promised as free so it is free otherwise it would not have been built
At best , Rate payers in the council area should not be paying a fee but users outside of the area can be charged
But not everyone in the council area will be using the pool.
It costs me around $140 every month to maintain my pool, and that doesn't include electricity.
I agree with Suzanne, payment to use seems fair to me.
 
We won't use public pools. When my daughter was 10 ( she is now 20) she was so sick and struggling to breathe. She is a bad asthmatic.
She was admitted to hospital and placed in ICU . They ran test and found she had pneumonia which they said was caused through swimming in a public pool.
She had swimming lessons over 2 weeks at Bexley Pools.
The lung doctor told us how she will never swim in a public pool or let her family swim in one as the amount of chemicals needed to kill bacteria would either kill or make a person very sick.

She sees so many people that are sick caused by swimming in a public pool
 
Although I have to travel 11 kilometres to our nearest pool, I do not pay an exuberant price for a season ticket.
Our pool is Not heated!!
For 2025/2026 season $285.00 for 2 adults and 2 children..this is a 5% reduction on last year’s fee!!
With excellent onsite canteen, life guards present every time the pool is open.
Manned by volunteers…that’s how we do things in the country!!!
 
Last edited:
I actually don't see anything wrong with council charging entry.
The entry charges are cheaper than most other council pools.

Our local pool is no where as nice as the one in Campbelltown and charges are.

This is for a pass which is direct debited each fortnight
For a pass for an adult totals $1,027 per year

A family pass for a year totals $2,171

And concession pass for a year cost $577.20View attachment 85525

View attachment 85524
When Roselands Pool first opened in the late 1960s, it cost 5 cents entry for kids!
 
Looks like council were not content to build a pool but had to have a space that looks like it belongs in the Middle East. No wonder they went over budget & now they have to find a way to pay for it & so they look to "the bank of local residents". My response to this council would be, you built it so you pay for it & I'll go somewhere else for a swim.
Fancy jumping into a curry flavoured oil slick....
 
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typical gutless tyranicle arseholes coucils wanting more money in their pockets
 
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I used to think councils worked for the citizens, but no it seems we work to use the facilities we paid for and we need to obey the councils instructions or else!...I think we need to define the relationship COUNCILS WORK FOR US thats why we have public servants to use the money we pay to service our comunity not to service some council dream they obviously aren't qualified to contract lavish works we cant afford, this pond belongs with the Taj Mahal.......this council needs sacking
 
Pools are very expensive to maintain. About 7 years ago it cost $10,000.00 annually for an average pool. Needless to say there isn't one in this area. I hate to think what the cost would be now.
 
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Back the sixties they had to close down Brunswick pool and clean it because of dirty bastards.
 
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AND PEOPLE, WILL STILL "PISS IN IT"
The drinks that they sell there should have dye in it and then everyone can see who peed in it and that embarrassment should stop that.
 
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