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Should cashless cafés be allowed to add mandatory fees? This café says yes

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Should cashless cafés be allowed to add mandatory fees? This café says yes

1758513218856.png Should cashless cafés be allowed to add mandatory fees? This café says yes
Cashless café sparks outrage over hidden surcharge. Image source: Instagram/barbiecafeofficial

Imagine walking into a café, craving your morning coffee, only to discover there’s no cash option.


You reach for your card, expecting to pay the menu price, and then… bam—a mandatory 2 per cent surcharge hits your bill.


Suddenly, your latte costs more than advertised, and there’s no way to avoid it.




The controversy at Malibu Barbie Café


The controversy at Melbourne's Malibu Barbie Café has captured widespread attention after a customer vented their frustration on social media.


The Chadstone café, known for its flashy pink theme, operates entirely cashless while adding a 2 per cent surcharge on every card transaction.



'If there's no way to pay without a surcharge, the surcharge must be included in the displayed price.'

ACCC Consumer Guidelines


The ACCC's guidelines are clear: if customers cannot avoid a surcharge, it must be included in the advertised price.


Businesses are required to display the total price—the lowest possible cost—including any unavoidable fees.


Malibu Barbie Café’s method of listing one price while charging more appears to breach these rules, potentially misleading customers about the true cost of a product.




Café response and legal limits


When challenged, the café defended the fee as covering 'additional staffing and servicing required to deliver the Barbie Café experience, including immersive photo opportunities, themed hosts, and enhanced operational services.'


However, the law only allows surcharges to reflect the actual cost of processing a payment—not general operating costs like wages or electricity.


The federal government has been cracking down on excessive payment surcharges, with $2.1 million allocated to the ACCC in 2025 to tackle misleading fees.


The regulator has prioritised enforcement against such practices for the 2025-26 financial year, and a potential ban on debit card surcharges could take effect from 1 January 2026, pending Reserve Bank review.




Know your rights with payment surcharges


Surcharges can only be as much as it costs the business to process that payment type


If you can't avoid a surcharge (like at cashless venues), it must be included in the advertised price


Businesses can't include general operating costs like staff wages in surcharge calculations


You can report excessive or misleading surcharges to the ACCC





What it means for your wallet


For everyday Australians, unavoidable surcharges can feel like an extra burden.


The cost of processing credit cards generally ranges from 1 per cent to 1.5 per cent, while debit cards average around 0.5 per cent.


A flat 2 per cent fee on all cards, like Malibu Barbie Café charges, seems notably high and out of step with typical processing costs.


Many customers expressed annoyance online, capturing the frustration perfectly: 'I'm not gonna blink if the coffee is $5.30 instead of $5.20 but if it says $5.20 then you charge $5.30 I'll be mildly annoyed and may go elsewhere next time.'


If you encounter a business charging unavoidable surcharges that are not included in the advertised price, you have options.


The ACCC recommends speaking with the business first, as some operators may not fully understand the rules.


If this fails, a formal complaint can be lodged online, helping regulators monitor and enforce compliance.




Red flags for dodgy surcharges



  • Cashless businesses that don't include surcharges in menu prices

  • Flat percentage fees across all card types (should be different for credit vs debit)

  • Businesses claiming surcharges cover general operating costs

  • Surcharges that seem excessive compared to typical processing costs

  • No clear disclosure of surcharge amounts before payment





Looking ahead


Consumers may soon see relief, with government initiatives aiming to lower household and business costs and improve competition in the payments system.


The potential 2026 ban on debit card surcharges could provide meaningful savings for card users.


In the meantime, questioning fees and reporting misleading practices can protect both yourself and other customers.


The Malibu Barbie Café case highlights the importance of consumer awareness and advocacy—one complaint can help ensure fairer pricing for all future visitors.



What This Means For You


Malibu Barbie Café faced significant backlash for charging a 2 per cent unavoidable card surcharge at its Chadstone location.


ACCC guidelines make it clear that any unavoidable surcharges must be included in the advertised price and cannot be used to cover general operating costs.


The federal government is actively funding ACCC enforcement against misleading surcharges and may even ban debit card surcharges from 1 January 2026.


Consumers who encounter such fees have the right to dispute them by speaking directly with the business or lodging a complaint with the ACCC.


Being aware of these rules means you can protect your wallet and avoid paying more than necessary, while also helping ensure businesses follow fair pricing practices.




If the Malibu Barbie Café incident left you wondering just how common these card surcharges are, there’s more to explore on the topic.


Many businesses are adding extra fees to card payments, sometimes without clear explanation, affecting everyday purchases.


For a deeper look at how these surcharges are quietly increasing costs at cafes and stores, this story offers valuable insights.


Read more: Cash or card? Why those extra fees are hitting your wallet harder than ever





Have you ever felt trapped paying extra fees at a cashless venue?

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To be honest, I am getting somewhat sick and tired of these additional fees, hidden charges, and the way a business might conduct its authority over using card or cash, and the way we, as purchasing customers, seek ways to avoid paying these unnecessary and to be honest, demanding fees.
The next time a business says to me that they don't accept cash, I will make sure I have the correct amount of money for the purchase, lay the money on the counter, and walk out with the product.
Let them call supervisors, police or whatever, the product will have been paid. Let them scream as much as they like. Not like you have stolen anything.
I would love to see it go to ACA. The article would stream all around Australia, maybe even overseas, kicking up a huge debate.
People have a right when paying by cash or card and not be told how they should spend their hard earned monies.
 
It's very simple, if you don't like or want to pay the fee don't pay and walk out. No one is forcing you to buy a product at a particular store. When you go to use your card the amount is on the screen.....READ WHAT IT SAYS.
 
To be honest, I am getting somewhat sick and tired of these additional fees, hidden charges, and the way a business might conduct its authority over using card or cash, and the way we, as purchasing customers, seek ways to avoid paying these unnecessary and to be honest, demanding fees.
The next time a business says to me that they don't accept cash, I will make sure I have the correct amount of money for the purchase, lay the money on the counter, and walk out with the product.
Let them call supervisors, police or whatever, the product will have been paid. Let them scream as much as they like. Not like you have stolen anything.
I would love to see it go to ACA. The article would stream all around Australia, maybe even overseas, kicking up a huge debate.
People have a right when paying by cash or card and not be told how they should spend their hard earned monies.
As long as there is a sign they legally do not have to accept cash.
 
As long as there is a sign they legally do not have to accept cash.
Whether there is a sign there or not, the people are being TOLD how they should pay for an item, and the decision is being made by the business. We, as paying customers, also have our rights.
Until the day comes that cash becomes outlawed, and while cash is still an acceptable form of payment, nobody has a right to tell you how to make a purchase.
These added fees, are a tax deductible item to a business, that we, the people are paying for however, we, the people, can not make a tax deductible claim for having paid these extra fees.
The system is corrupt.
 
Whether there is a sign there or not, the people are being TOLD how they should pay for an item, and the decision is being made by the business. We, as paying customers, also have our rights.
Until the day comes that cash becomes outlawed, and while cash is still an acceptable form of payment, nobody has a right to tell you how to make a purchase.
These added fees, are a tax deductible item to a business, that we, the people are paying for however, we, the people, can not make a tax deductible claim for having paid these extra fees.
The system is corrupt.
Please cite the relevant law that says we have a "right" to pay the way we want?
As a customer you have the right to walk away, you have the right to not go in. A retailer does not have an obligation to service you.

Now, please cite the law you are referring to?
 
The best policy in this situation i think would be, no cash, no customers.
 
Please cite the relevant law that says we have a "right" to pay the way we want?
As a customer you have the right to walk away, you have the right to not go in. A retailer does not have an obligation to service you.

Now, please cite the law you are referring to?
I have not cited any law.
I have simply stated that we have a right to pay how we want to pay.
Please re-read my posts on this matter.
 
The Reserve Bank of Australia has proposed removing surcharging on EFTPOS, Mastercard and Visa cards from July 2026. This isn't just tinkering around the edges—it's a complete overhaul of how we pay for things.

The reason for this dramatic shift is simple: the payments ecosystem has changed dramatically since the early 2000s, and imposing fees and surcharges on credit and debit cards no longer works in a predominantly cashless society.
Here's where it gets interesting for anyone who's tired of these sneaky fees. About 90 per cent of small businesses don't currently surcharge and would gain around $185 million in net benefits from the proposed reforms.

For consumers, the benefits are even clearer. They'll avoid surprise fees at checkout, won't need to switch payment methods to dodge surcharges, and won't have to report excessive fees to the Australian Consumer and Competition Commission.

Combined with lower interchange fees, this means consumers should face less friction and more predictable pricing.

What the surcharge ban means for you​

  • No more surprise fees when paying with EFTPOS, Visa, or Mastercard
  • Estimated savings of $1.2 billion annually for all consumers combined
  • Changes expected to take effect from July 2026
  • About 90 per cent of Australian businesses will be better off under the new system

    Be sure to read this article.


    Times are changing and for the better
 
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Reactions: HelenB55 and Gus
Whether there is a sign there or not, the people are being TOLD how they should pay for an item, and the decision is being made by the business. We, as paying customers, also have our rights.
Until the day comes that cash becomes outlawed, and while cash is still an acceptable form of payment, nobody has a right to tell you how to make a purchase.
These added fees, are a tax deductible item to a business, that we, the people are paying for however, we, the people, can not make a tax deductible claim for having paid these extra fees.
The system is corrupt.
While I agree with you that the system is corruption and I am sick to death of paying these fees, what you're saying is not actually correct.

The law says that the seller does have the right to refuse cash, although they are supposed to advise you beforehand in places like cafes, etc. Either by verbal
communication or a sign.

If you are buying an item over the counter the seller does have the right to refuse cash
It's the law of "offer and acceptance".
You offer to buy the product, but it is his right to set the terms of payment. It is then your right to either accept or refuse his terms and walk out.

The system stinks, but that is the law.

We do not have a legal right to insist that they accept cash, unfortunately.
 
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Here in WA most small businesses charge extra for paying by card and there is very little advertising that says so in the store ? Very frustrating for a former Victorian where that was not the case
 
Whole I agree with you that the system is corruption and I am sick to death of paying these fees, what you're saying is not actually correct.

The law says that the seller does have the right to refuse cash, although they are supposed to advise you beforehand in places like cafes, etc. Either by verbal
communication or a sign.

If you are buying an item over the counter the seller does have the right to refuse cash
It's the law of "offer and acceptance".
You offer to buy the product, but it is his right ro set the terms of payment. It is then your right to either accept or refuse his terms and b walk out.

The system stinks, but that is the lae.

We do not have a legal right to insist that they accept cash, unfortunately.
If they are 'offering' to sell something, for them to get their monies, they need to go along with the purchasers terms or they lose a sale
 
The Reserve Bank of Australia has proposed removing surcharging on EFTPOS, Mastercard and Visa cards from July 2026. This isn't just tinkering around the edges—it's a complete overhaul of how we pay for things.

The reason for this dramatic shift is simple: the payments ecosystem has changed dramatically since the early 2000s, and imposing fees and surcharges on credit and debit cards no longer works in a predominantly cashless society.
Here's where it gets interesting for anyone who's tired of these sneaky fees. About 90 per cent of small businesses don't currently surcharge and would gain around $185 million in net benefits from the proposed reforms.

For consumers, the benefits are even clearer. They'll avoid surprise fees at checkout, won't need to switch payment methods to dodge surcharges, and won't have to report excessive fees to the Australian Consumer and Competition Commission.

Combined with lower interchange fees, this means consumers should face less friction and more predictable pricing.

What the surcharge ban means for you​

  • No more surprise fees when paying with EFTPOS, Visa, or Mastercard
  • Estimated savings of $1.2 billion annually for all consumers combined
  • Changes expected to take effect from July 2026
  • About 90 per cent of Australian businesses will be better off under the new system

    Be sure to read this article.


    Times are changing and for the better

The Reserve Bank of Australia has proposed removing surcharging on EFTPOS, Mastercard and Visa cards from July 2026. This isn't just tinkering around the edges—it's a complete overhaul of how we pay for things.

The reason for this dramatic shift is simple: the payments ecosystem has changed dramatically since the early 2000s, and imposing fees and surcharges on credit and debit cards no longer works in a predominantly cashless society.
Here's where it gets interesting for anyone who's tired of these sneaky fees. About 90 per cent of small businesses don't currently surcharge and would gain around $185 million in net benefits from the proposed reforms.

For consumers, the benefits are even clearer. They'll avoid surprise fees at checkout, won't need to switch payment methods to dodge surcharges, and won't have to report excessive fees to the Australian Consumer and Competition Commission.

Combined with lower interchange fees, this means consumers should face less friction and more predictable pricing.

What the surcharge ban means for you​

  • No more surprise fees when paying with EFTPOS, Visa, or Mastercard
  • Estimated savings of $1.2 billion annually for all consumers combined
  • Changes expected to take effect from July 2026
  • About 90 per cent of Australian businesses will be better off under the new system

    Be sure to read this article.


    Times are changing and for the better
Sounds good but they'll probably include the charge in the overall price.

All the benefit goes the businesses way, to the detriment of the customer
Businesses save on insurance as there is a much lower chance of them being robbed
They no longer have to count cash at the end of the day or take it to the bank. Big businesses no longer need to pay people like Armaguard to transport their cash They can claim these card costs on their tax.

We should get a discount for using card.
 
Last edited:
That is why I am still and will be for as long as possible cash only. I have received so many deductions from so many, usually smaller businesses that appreciate cash only. My nails cost $70 on card or $63 cash. Saving an and no fees.
 
Whole I agree with you that the system is corruption and I am sick to death of paying these fees, what you're saying is not actually correct.

The law says that the seller does have the right to refuse cash, although they are supposed to advise you beforehand in places like cafes, etc. Either by verbal
communication or a sign.

If you are buying an item over the counter the seller does have the right to refuse cash
It's the law of "offer and acceptance".
You offer to buy the product, but it is his right ro set the terms of payment. It is then your right to either accept or refuse his terms and b walk out.

The system stinks, but that is the lae.

We do not have a legal right to insist that they accept cash, unfortunately.
Time to write out a cheque for every purchase.
It is neither card nor cash, and cheques are still acceptable LOL
 
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Time to write out a cheque for every purchase.
It is neither card nor cash, and cheques are still acceptable LOL
Banks are even phasing them out.
 
My groceries are cardless and my kitchen is cardless?
 
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Reactions: HelenB55

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