New Design
  1. Enable New Design

When your own bank says 'no': Cash withdrawal dilemma hitting Australian seniors hardest

Food and Lifestyle

When your own bank says 'no': Cash withdrawal dilemma hitting Australian seniors hardest

1758168813405.png When your own bank says 'no': Cash withdrawal dilemma hitting Australian seniors hardest
A routine trip to withdraw cash for home renovations turned into a heated confrontation for one Australian business owner this week. Credit: @cherrycupsco / TikTok

A routine trip to withdraw cash for home renovations turned into a heated confrontation for one Australian business owner this week, highlighting a growing tension between banking security measures and customer rights that's particularly affecting older Australians who prefer cash transactions.



Marianna, who runs a nipple cover company, found herself 'bloody furious' when Commonwealth Bank staff refused to process her $20,000 withdrawal without detailed documentation proving how she intended to spend her own money.



Her experience has struck a chord with thousands of Australians, especially seniors, who are finding their banking relationships increasingly complicated.



The incident that sparked outrage



The broad pace of branch closures has continued, with 230 branches closing over the year to June 2024. Against this backdrop of reduced banking services, Marianna's confrontation represents more than just one frustrated customer.



After successfully withdrawing $8,500 the previous week for building works, she returned to her local Commonwealth Bank branch requesting $20,000. The teller informed her that large cash withdrawals required advance ordering and, crucially, documentation proving the intended use.



'I go "I've given you a reason. I'm building and I like to pay my tradies in cash," and she goes, "Yeah, that's not good enough,"' Marianna recounted.



When she hypothetically asked about withdrawing money for casino gambling or luxury shopping, staff indicated those purposes would also be rejected.



The bank's position became clear: without invoices or quotes, no large cash withdrawal. When pressed about limits, Marianna was told she could access $4,000 daily between ATM and teller services without question.




'Why are the banks holding our money hostage? It's our hard-earned money. Why do we have to give proof and evidence and receipts to access our own money?'

Marianna, Commonwealth Bank customer



Understanding the regulatory reality



Reporting entities must make threshold transaction reports (TTRs) to AUSTRAC for cash transactions of $10,000 or more. If you provide a designated service that involves a threshold transaction, you must report these transfers to AUSTRAC in a threshold transaction report (TTR) within 10 business days.









This requirement isn't optional or discretionary—it's federal law designed to combat money laundering and terrorism financing.



Banks face severe penalties for non-compliance, as Commonwealth Bank discovered when it agreed to pay a $700 million fine to settle action with AUSTRAC, with CBA admitting to a host of breaches, including that millions of dollars were laundered through its ATMs by criminals including drug and firearms importers and that CBA failed to properly file more than 53,000 reports to Austrac over cash deposits of more than $10,000 in its ATMs.




AUSTRAC reporting requirements


Under federal law, banks must report all cash transactions of $10,000 or more to AUSTRAC within 10 business days. This includes withdrawals, deposits, and exchanges of physical currency. Banks that fail to comply face massive fines—Commonwealth Bank paid $700 million in 2018 for reporting failures.




However, the law requires banks to report these transactions, not necessarily to refuse them. The questioning and documentation requirements appear to be bank policy rather than legal mandate, though banks argue these measures help them meet their regulatory obligations effectively.









The squeeze on cash access



The challenge facing customers like Marianna is part of a broader shift in Australian banking. Data from the Australian Prudential Regulation Authority (APRA) show that the number of ADI branches declined by nearly 50 per cent (3,239 branches) between 2011 and 2024.



Simultaneously, cash payments representing just six per cent of point-of-sale transactions according to recent research, making Australia among the world's lowest cash-using nations.



For seniors, this creates a perfect storm. Many older Australians grew up in a cash-based economy and remain uncomfortable with digital transactions. 24 hours' notice is required for withdrawals of $5,000 and above, or 48 hours' notice for withdrawals of $50,000 and above at many institutions, adding another layer of complexity.









Different banks, different policies



Research reveals significant variation in how banks handle large cash withdrawals:



Commonwealth Bank: Commonwealth Bank keycards have a withdrawal limit of $1000 which can be changed up to a ceiling of $2000 for ATM transactions.



Macquarie Bank: You can withdraw up to $2,000 AUD daily at any ATM from a Macquarie Transaction Account with a Macquarie Debit Mastercard. You're unable to change the daily ATM withdrawal limit for a Macquarie Debit Mastercard.









Bank Australia: 24 hours' notice is required for withdrawals of $5,000 and above, or 48 hours' notice for withdrawals of $50,000 and above for branch withdrawals.




Know your options for large cash withdrawals



  • Most banks allow $1,000-$2,000 daily ATM withdrawals without questions

  • Branch withdrawals over $5,000 typically require 24-48 hours notice

  • Bank@Post outlets can provide up to $2,000 per transaction

  • Consider splitting large payments across multiple days

  • Keep receipts and quotes handy for transactions over $10,000




When banks protect versus control



The banking industry defends these measures as customer protection. Bank staff reported preventing customers from falling victim to scams, with one writing: 'I work at a bank and recently, I asked a customer the same question. She advised me she was renovating. She lied, she actually deposited her large sum of money into a scammers account. Now she is fighting the bank because she withdrew money from her redraw against her mortgage and has lost $40,000.'



However, customers argue there's a difference between protecting vulnerable people and controlling access to legitimately owned funds. The challenge lies in banks making these distinctions fairly and consistently.









Commonwealth Bank's response acknowledges this tension: 'When a customer requests a large cash withdrawal, our tellers may ask a few quick questions—to make sure it's really you, you're not being targeted by a scam, and in line with legal requirements. Our goal is always to do this discreetly and respectfully.'



Practical solutions for seniors



Despite the frustrations, several workarounds exist for legitimate large cash needs:



Planning ahead: Contact your branch 24-48 hours before large withdrawals to arrange cash availability and complete any required documentation.









Alternative payment methods: Consider bank drafts, electronic transfers, or EFTPOS payments for tradespeople who can accept them.



Bank@Post services: The maximum cash a customer can withdraw is $2,000 per account per transaction at Post Office locations, providing more accessible withdrawal points.



Daily withdrawal strategies: Spread large payments across multiple days using ATM and branch withdrawal limits.









The bigger picture



Cash access points are not always fully substitutable in the services they offer, the customers they can serve and the cost to the consumer for using the service.



As such, the composition of cash access points across regions raises important considerations for assessing how easily Australians can access cash services, particularly in more remote areas where there are fewer suitable substitutes nearby.



This situation reflects broader changes in Australian banking that disproportionately affect older customers.



While younger Australians have largely embraced digital payments, many seniors rely on cash for budgeting, privacy, and simple familiarity.



The regulatory environment isn't likely to change—if anything, anti-money laundering requirements may strengthen. However, banks could improve their approach by:











  • Clearly explaining the legal requirements behind their policies
  • Providing consistent application of rules across branches
  • Offering better advance planning tools for customers who prefer cash
  • Training staff to handle these situations with more sensitivity



Public sentiment suggests this issue resonates deeply with customers who feel their banking relationships have become unnecessarily adversarial.



As one respondent noted: 'My dad is 88 years old and he withdraws cash every week. He is old school and doesn't use his card... The teller said, 'No, you can't withdraw cash'. He was dumbstruck and very, very upset.'



The challenge for banks is balancing legitimate regulatory compliance with maintaining customer trust and accessibility, particularly for older Australians who may have limited alternatives.



Have you experienced similar restrictions when trying to access your own money? What solutions have worked for you, and how do you think banks could better balance security with customer service? Share your experiences in the comments below.




Credit: TikTok




  • Original Article


    https://www.dailymail.co.uk/news/ar...tml?ns_mchannel=rss&ns_campaign=1490&ito=1490





  • Access to Cash in Australia | Bulletin—January 2025 | RBA

    Cited text: The broad pace of branch closures has continued, with 230 branches closing over the year to June 2024.


    Excerpt: The broad pace of branch closures has continued, with 230 branches closing over the year to June 2024.



    https://www.rba.gov.au/publications/bulletin/2025/jan/access-to-cash-in-australia.html





  • Reporting transactions of $10,000 and over: Threshold transaction reports (TTRs) | AUSTRAC

    Cited text: Reporting entities must make threshold transaction reports (TTRs) to AUSTRAC for cash transactions of $10,000 or more.


    Excerpt: Reporting entities must make threshold transaction reports (TTRs) to AUSTRAC for cash transactions of $10,000 or more.



    https://www.austrac.gov.au/business...0-and-over-threshold-transaction-reports-ttrs





  • Reporting transactions of $10,000 and over: Threshold transaction reports (TTRs) | AUSTRAC

    Cited text: If you provide a designated service that involves a threshold transaction, you must report these transfers to AUSTRAC in a threshold transaction repor...


    Excerpt: Reporting entities must make threshold transaction reports (TTRs) to AUSTRAC for cash transactions of $10,000 or more.



    https://www.austrac.gov.au/business...0-and-over-threshold-transaction-reports-ttrs





  • Australian Transaction Reports and Analysis Centre—Wikipedia

    Cited text: In June 2018, the Commonwealth Bank agreed to pay a $700 million fine to settle the action, with CBA admitting to a host of breaches, including that m...


    Excerpt: it agreed to pay a $700 million fine to settle action with AUSTRAC, with CBA admitting to a host of breaches, including that millions of dollars were laundered through its ATMs by criminals including drug and firearms importers and that…



    https://en.wikipedia.org/wiki/Australian_Transaction_Reports_and_Analysis_Centre





  • Access to Cash in Australia | Bulletin—January 2025 | RBA

    Cited text: Data from the Australian Prudential Regulation Authority (APRA) show that the number of ADI branches declined by nearly 50 per cent (3,239 branches) b...


    Excerpt: Data from the Australian Prudential Regulation Authority (APRA) show that the number of ADI branches declined by nearly 50 per cent (3,239 branches) between 2011 and 2024.



    https://www.rba.gov.au/publications/bulletin/2025/jan/access-to-cash-in-australia.html





  • Major bank’s new cash rule for Aussies

    Cited text: In the survey of 40 countries Australia was found to have the lowest cash usage in the Asia Pacific region in 2022, with cash payments representing ju...


    Excerpt: cash payments representing just six per cent of point-of-sale transactions



    https://au.news.yahoo.com/major-bank-cash-rule-aussies-025200287.html





  • Banking basics

    Cited text: 24 hours' notice is required for withdrawals of $5,000 and above, or 48 hours' notice for withdrawals of $50,000 and above.


    Excerpt: 24 hours' notice is required for withdrawals of $5,000 and above, or 48 hours' notice for withdrawals of $50,000 and above



    https://www.bankaust.com.au/support/banking-basics





  • Major bank’s new cash rule for Aussies

    Cited text: Commonwealth Bank keycards have a withdrawal limit of $1000 which can be changed up to a ceiling of $2000, while ANZ and NAB have limits of $1000 and ...


    Excerpt: Commonwealth Bank keycards have a withdrawal limit of $1000 which can be changed up to a ceiling of $2000



    https://au.news.yahoo.com/major-bank-cash-rule-aussies-025200287.html





  • ATM withdrawal limits and fees | Macquarie Help

    Cited text: You can withdraw up to $2,000 AUD daily at any ATM from a Macquarie Transaction Account with a Macquarie Debit Mastercard.


    Excerpt: You can withdraw up to $2,000 AUD daily at any ATM from a Macquarie Transaction Account with a Macquarie Debit Mastercard.



    https://www.macquarie.com.au/help/p...tm-limits/atm-withdrawal-limits-and-fees.html





  • ATM withdrawal limits and fees | Macquarie Help

    Cited text: You're unable to change the daily ATM withdrawal limit for a Macquarie Debit Mastercard.


    Excerpt: You're unable to change the daily ATM withdrawal limit for a Macquarie Debit Mastercard.



    https://www.macquarie.com.au/help/p...tm-limits/atm-withdrawal-limits-and-fees.html





  • Banking basics

    Cited text: Bank@Post—The maximum cash a customer can withdraw is $2,000 per account per transaction.


    Excerpt: The maximum cash a customer can withdraw is $2,000 per account per transaction



    https://www.bankaust.com.au/support/banking-basics





  • Access to Cash in Australia | Bulletin—January 2025 | RBA

    Cited text: However, cash access points are not always fully substitutable in the services they offer, the customers they can serve and the cost to the consumer f...


    Excerpt: Cash access points are not always fully substitutable in the services they offer, the customers they can serve and the cost to the consumer for using the service.



    https://www.rba.gov.au/publications/bulletin/2025/jan/access-to-cash-in-australia.html



Last edited:

Seniors Discount Club

Sponsored content

Info
Loading data . . .
She should be focusing on her driving
 
Honey, there are scratch marks and high-heeled shoe welts on the car ceiling.
So what has been going on? :love::love::love::love::love::love:
 
  • Haha
Reactions: magpie1
Hi even when you give the bank notice of a larger withdrawal , they still want to dictate how you can spend your own money and it doesn’t even mean that you will be able withdraw it. I think that they take things to far at times, I understand that they might be protecting your money but it’s your money not there’s, they just want to keep their numbers up at your expense. This just it’s on for everyone.
 
Geez. There's no way I would be walking out of a bank with $20,000 cash.
Hasn't she heard of a bank cheque? I realise banks will be ceasing bank cheques in the future, but not yet.
 
All about control... yet if we are scammed the big bucks, they rarely ever care enough refund us or protect us from that!
 
  • Like
Reactions: magpie1
Geez. There's no way I would be walking out of a bank with $20,000 cash.
Hasn't she heard of a bank cheque? I realise banks will be ceasing bank cheques in the future, but not yet.
 
All about control... yet if we are scammed the big bucks, they rarely ever care enough refund us or protect us from that!
I think it's rather suspect with that tradie wanting that amount of $$
 
I would just close my account and withdraw the lot.
 
Easy solution, draw on ut the limit each day until the account is almost empty and open a Beyond Bank account. Beyond have branches and staff who let you withdraw without asking questions. Go in and close the CBA account and tell them why. It is not any business of the teller what you are spending the money on. I withdrew to buy a new car 2 yrs ago and the teller asked why so I told her I was buying a gigilo for a coupl of days. Hubby was with me and looked horrified at my answer, I just looked at her and said it is not really your bisiness is it. She had no answer, I just walked out with the money. Bugger the banks they are there to give a service to their customers, I bought, maybe not.
 
  • Like
Reactions: magpie1
Geez. There's no way I would be walking out of a bank with $20,000 cash.
Hasn't she heard of a bank cheque? I realise banks will be ceasing bank cheques in the future, but not yet.
How would she pay several people with 1 bank cheque?
 
  • Like
Reactions: magpie1
WestPac have the $5k rule to give them 24 hours, have had it for a while. It really doesn't bother me, they told me it was to make sure about money laundering and safety for their customers. If they do stop someone from doing something stupid like giving the money to someone who is a scammer then it is doing the job.
 
  • Like
Reactions: Penny4
“ I’m going to start a new series trying to withdraw my money from CBA “
Good luck miss or Mrs ?
 
Geez. There's no way I would be walking out of a bank with $20,000 cash.
Hasn't she heard of a bank cheque? I realise banks will be ceasing bank cheques in the future, but not yet.
 
They are already refusing cheques.
 
Been through this with another Bank would not electronic payment to settle a retirement home transfer sithout verifying it was going to them eventhough I had the paperwork with quote on it. Then had to sign a document to say I was not coerst to make purchase nor pay. Your money is. No longer yours once its banked.
 
  • Like
Reactions: magpie1
I think it's rather suspect with that tradie wanting that amount of $$
She's Chinese. She obviously has done a deal with the tradie to do the job cheaper for cash.
 
  • Like
Reactions: magpie1 and Penny4
Banks in Australia are a Oligopoly ( little competition) It is a wink-wink-nudge-nudge banking club. competition keeps big corporate bullies honest. If Commbank treats you they way you do not approve, then withdraw all the money on the spot and put it in another bank. If you continue to bank with the bank that mistreats you, then you are only rewarding bad behaviour. I have a bank account with all 6 major banks in Australia for years so that I can do just that it one Pi$$ me off I draw down and take money out immediately while we are having a disagreement. and have another bank account ready to take it. Ask for Cash withdraw of 99% of the account balance, that will shock them and they will say they don't have all that amount in cash. That's okay you tell them, if they don't have all that cash, ask them to fee free bank draft. They have to give that bank draft for free as they cannot give it to you in cash. have the bank draft made out to yourself in one of your other bank account. Having more than one bank account is a survival strategy so as not to be screwed by these banks. Don't close the bank account just withdraw all but leave one dollar in it to keep the account open for another future date.
Plan your cash withdrawal. do it in chunks of $9,990.00 (keeping it under the Austrac reporting, another big brother surveillance strategy). spread you money across several bank accounts if you have large amounts of money. It is a strategy of spread your risk so if you have issues with one bank at least there are others that may not have issues. Also spreading your risk to ensure you are covered by the federal government deposit account insurance. Big Banks are never to be fully trusted especially when they have so much market power. Do you trust the bank where a CEO get $12million dollar sallary puls another several more million in bonuses. He is not looking out for his customers, he is looking to his customers as to how much he can squeeze out to fill his annual bonus bag of gooddies.
There are now many other banks in Australia to choose from for your everyday banking. the smaller banks treat their customers like real people and not just another sucker for them to collect fees from. But when choosing another bank make sure the "other" bank does not belong to the same banking group that just recently Pi$$ you off. Like Bank West is part of Commbank and Judo bank is part of NAB, St George and Bank of Melbourne is part of Westpac. so do your research. Commowealth bank trend to upset their customers more because they have the biggest bank loan portfolio and is the largest by market share and market cap. so they tend to be bureaucratic and treat all their customers as cash cows to feed their CEO and board members annual bonuses.
The end game is the big banks don't want you to use cash as it is a payment system that they cannot skim fees from. If you pay with credit card , debit card or other forms of electronic payment fees are being charged even if you the customer may not see it, usually the merchant is the one that has to pay. It is their strategy to completely control you the customer. Ask the Greeks in Greece what happened when the banking system froze and geek citizens could not get "their" money just to buy everyday goods to live.
While there are incidence of scammers and crooks around, no one looks after your own money better than yourself.
 
How would she pay several people with 1 bank cheque?
Several bank cheques made out to different tradies. However, she or the tradies didn't want to do that. I would think that $20,000 cash withdrawal would take one week to order. Banks don't stock that kind of money every day. She sounds simplistic in her thinking.
 
  • Like
Reactions: Wombat2u2004
Whose money is it anyway? The banks are there to provide a service of safekeeping. They are not there to police how you spend it. I understand that transactions over 10K have to be reported, that’s the same everywhere, but the nature of the distribution itself shouldn’t be.
 
  • Like
Reactions: magpie1

Join the conversation

News, deals, games, and bargains for Aussies over 60. From everyday expenses like groceries and eating out, to electronics, fashion and travel, the club is all about helping you make your money go further.

Seniors Discount Club

The SDC searches for the best deals, discounts, and bargains for Aussies over 60. From everyday expenses like groceries and eating out, to electronics, fashion and travel, the club is all about helping you make your money go further.
  1. New members
  2. Jokes & fun
  3. Photography
  4. Nostalgia / Yesterday's Australia
  5. Food and Lifestyle
  6. Money Saving Hacks
  7. Offtopic / Everything else
  • We believe that retirement should be a time to relax and enjoy life, not worry about money. That's why we're here to help our members make the most of their retirement years. If you're over 60 and looking for ways to save money, connect with others, and have a laugh, we’d love to have you aboard.
  • Advertise with us

User Menu

Enjoyed Reading our Story?

  • Share this forum to your loved ones.
Change Weather Postcode×
Change Petrol Postcode×