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When shopping trolleys become dog beds: Great supermarket pet debate rages on

Food and Lifestyle

When shopping trolleys become dog beds: Great supermarket pet debate rages on

1757903093713.png When shopping trolleys become dog beds: Great supermarket pet debate rages on
A small black dog sitting among the spring onions in a Coles trolley has reignited one of Australia's most divisive retail debates. Credit: Depositphotos

A small black dog sitting among the spring onions in a Coles trolley has reignited one of Australia's most divisive retail debates—and the arguments might surprise you.



The photo, snapped in the cereal aisle of a Sydney Coles, shows a furry passenger nestled between loose fruit and packaged groceries while his owner shops for health foods nearby.



The social media post sparked hundreds of responses, dividing Australians into two distinct camps: those horrified by the hygiene implications and those who couldn't see what all the fuss was about.



But behind this seemingly simple disagreement lies a complex web of food safety regulations, disability rights, and changing social expectations about where our four-legged family members belong.



The law is crystal clear—mostly



Under the Disability Discrimination Act 1992, trained assistance dogs and their handlers must be given access to all public places, including supermarkets, with businesses required to allow assistance animals in customer-accessible areas. This isn't negotiable—it's the law.









However, there's a crucial distinction that many shoppers don't understand. Service or assistance dogs are specially trained to perform tasks or mitigate a person's disability and are legally protected for public access, while therapy dogs provide comfort and emotional support but have no legal right to public access.



Food Standards Australia New Zealand makes it clear that assistance animals must be allowed in customer areas of food businesses, but it's up to businesses to decide if they let pet dogs in outdoor dining areas.










'Under Australian law, trained assistance dogs and their handlers must be given access to all public places including shopping centres and supermarkets'

Department of Veterans' Affairs



The Coles spokesperson confirmed what most major supermarkets maintain: 'Assistance and companion animals are welcome to accompany their owners in our stores if they are clearly identified by a collar, coat or harness. We do not allow for everyday pets or animals to enter our stores'.



When the rules get complicated



Even assistance animal rights aren't absolute, as a recent Queensland case demonstrates. A couple was banned from their local Foodworks store in September 2022 after they refused repeated requests to place their assistance dogs on a lead while shopping.



The Queensland Civil and Administrative Tribunal dismissed their discrimination claims, finding that the leash condition was not imposed due to their disabilities but because they were challenging the store's management authority.









This case highlights an important principle: even legitimate assistance animals must meet reasonable behavioural standards in public spaces.



The hygiene question that won't go away



Food safety concerns aren't just emotional reactions—they're backed by scientific standards. Food businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food.



The social media poster raised a valid point about allergen exposure: 'What if someone was allergic to dogs and had no idea a literal dog was sitting in their trolley moments before they put their food in it?'








While trolleys aren't exactly pristine to begin with (consider how often they're actually sanitised), the concern reflects broader anxieties about food safety in an era where we're more conscious than ever about contamination risks.




Spotting a genuine assistance animal


Usually wears an identifying collar, coat, or harness


Remains calm and focused on their handler


Doesn't seek attention from other shoppers


Stays close to their handler and responds to commands


May be performing specific tasks like guiding or alerting


Note: You cannot legally ask someone to prove their animal is a genuine assistance animal, but businesses can require evidence if the animal's status isn't clear.




The Bunnings effect



Bunnings has welcomed well-behaved pets that are on a lead since 2017, asking that owners maintain full control and clean up after them. This policy has been in place for over eight years and has undoubtedly shifted public expectations about where pets are welcome.



Bunnings' Managing Director Mike Schneider says positive feedback from pet-owning customers was one of the underlying factors in launching their pet category, their largest category expansion in two decades.









However, this hardware haven approach doesn't translate to food retailers for obvious reasons. The key difference? Bunnings sells tools and timber, not fresh produce that ends up on dinner plates.



What this means for everyday shoppers



The supermarket pet debate reflects deeper changes in how Australians view their animals. Pet ownership increased by 10 per cent during the pandemic, with the needs of pets becoming an 'unnecessarily high priority' in some critics' views.



For shoppers concerned about animals in food environments, the rules are actually on your side. Legitimate complaints about pets (not assistance animals) in supermarkets should be taken seriously by management.









For those with genuine assistance animals, clear identification and well-trained behaviour are your best protection against discrimination.




Know your rights and responsibilities



  • Assistance animals have legal protection in all retail environments

  • Regular pets are not allowed in supermarkets and food retailers

  • Even assistance animals must meet reasonable behavioural standards

  • Businesses can ask for evidence if an animal's status isn't clear

  • Report genuine pets in inappropriate locations to store management




The generational divide



There's an unmistakable generational element to this debate. Many older Australians grew up with clearer boundaries between indoor and outdoor spaces for animals, while younger generations often view pets as family members who accompany them everywhere.



As one commenter noted: 'Being older school and coming from the country my parents had a saying 'people inside and animals outside' for health and cleanliness reasons. I don't disagree with their philosophy'.









This isn't about being anti-pet—it's about maintaining appropriate boundaries in food environments where hygiene matters most.



Moving forward with common sense



The solution isn't complicated, but it requires everyone to understand and respect the boundaries. Assistance animals perform vital functions for people with disabilities and their rights are legally protected. Pet dogs, no matter how beloved, don't belong in food retail environments.



Assistance animal users have a right to have their animal with them, the same as any other disability support. Despite this, assistance animal users experience barriers including animals being refused entry to businesses.



The challenge is distinguishing between legitimate assistance animals and pets masquerading as service dogs—a trend that undermines the rights of people who genuinely need their assistance animals.



What are your thoughts on pets in shopping environments? Have you encountered situations like the Coles trolley incident, and how did it make you feel about your own shopping experience? Share your experiences in the comments below.




  • Original Article


    https://www.news.com.au/lifestyle/p...s/news-story/7a794a2e38c2c2c40b88b2b19bddf632





  • Assistance Dogs and Public Access Rights | Department of Veterans' Affairs

    Cited text: The Disability Discrimination Act 1992 (DDA) makes it unlawful to discriminate against a person with a disability who has an assistance animal, subjec...


    Excerpt: Under the Disability Discrimination Act 1992, trained assistance dogs and their handlers must be given access to all public places including supermarkets, with businesses required to allow assistance animals in customer-accessed areas



    https://www.dva.gov.au/get-support/...dogs/assistance-dogs-and-public-access-rights





  • Companion Animals and Disability Rights: Understanding Service Dog Laws in Australia

    Cited text: Service/Assistance Dogs: Specially trained to perform tasks or mitigate a person’s disability (e.g., guide dogs for the vision-impaired, seizure alert...


    Excerpt: Service or assistance dogs are specially trained to perform tasks or mitigate a person's disability and are legally protected for public access



    https://petcareshed.com.au/blogs/pe...-disability-rights-service-dog-laws-australia





  • Companion Animals and Disability Rights: Understanding Service Dog Laws in Australia

    Cited text: Therapy Dogs: Provide comfort and emotional support, often in hospitals or schools, but are not trained for specific disability-related tasks. No lega...


    Excerpt: therapy dogs provide comfort and emotional support but have no legal right to public access



    https://petcareshed.com.au/blogs/pe...-disability-rights-service-dog-laws-australia





  • Animals | Food Standards Australia New Zealand

    Cited text: 22 May 2025 · If you're a food business, assistance animals must be allowed in areas open to customers. It's up to you to decide if you let pet dogs i...


    Excerpt: Food Standards Australia New Zealand makes it clear that assistance animals must be allowed in customer areas of food businesses, but it's up to businesses to decide if they let pet dogs in outdoor dining areas



    https://foodstandards.gov.au/business/food-safety/fact-sheets/animals





  • Supermarket dog rule not discrimination—Proctor

    Cited text: A couple banned from a supermarket in regional Queensland for having their assistance dogs off leash have had their discrimination claims dismissed. A...


    Excerpt: A couple was banned from their local Foodworks store in September 2022 after they refused repeated requests to place their assistance dogs on a lead while shopping



    https://www.qlsproctor.com.au/2025/07/supermarket-dog-rule-not-discrimination/





  • Supermarket dog rule not discrimination—Proctor

    Cited text: Member Roney said the Hopes’ claim for direct discrimination must fail on the basis that the leash condition was not imposed due to the Hopes’ impairm...


    Excerpt: The Queensland Civil and Administrative Tribunal dismissed their discrimination claims, finding that the leash condition was not imposed due to their disabilities but because they were challenging the store's management authority



    https://www.qlsproctor.com.au/2025/07/supermarket-dog-rule-not-discrimination/





  • Animals | Food Standards Australia New Zealand

    Cited text: Businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food.


    Excerpt: Food businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food



    https://foodstandards.gov.au/business/food-safety/fact-sheets/animals





  • Store Entry Information—Bunnings Australia

    Cited text: We also welcome well-behaved pets that are on a lead. We ask that you maintain full control of your pet at all times and clean up after it, otherwise ...


    Excerpt: Bunnings has welcomed well-behaved pets that are on a lead since 2017, asking that owners maintain full control and clean up after them



    https://www.bunnings.com.au/policies/store-entry-information





  • Bunnings shopper sparks dog debate after noticing 'disturbing trend'

    Cited text: Bunnings has welcomed dogs into stores for over eight years as long as they are on a lead and under control.


    Excerpt: This policy has been in place for over eight years



    https://au.news.yahoo.com/bunnings-...fter-noticing-disturbing-trend-232122463.html





  • Bunnings hits back at calls to ban dogs in stores

    Cited text: 'We’ve been welcoming pets into our stores for over seven years and love the feedback from customers about how much they enjoy bringing them along whe...


    Excerpt: Bunnings' Managing Director Mike Schneider says positive feedback from pet-owning customers was one of the underlying factors in launching their pet category, their largest category expansion in two decades



    https://au.news.yahoo.com/bunnings-hits-back-at-calls-to-ban-dogs-in-stores-014518011.html





  • Bunnings hits back at calls to ban dogs in stores

    Cited text: She argued that in the wake of the pandemic particularly, pet ownership had been driven up by 10 per cent, with the 'needs of pups becoming an unneces...


    Excerpt: Pet ownership increased by 10 per cent during the pandemic, with the needs of pets becoming an 'unnecessarily high priority' in some critics' views



    https://au.news.yahoo.com/bunnings-hits-back-at-calls-to-ban-dogs-in-stores-014518011.html





  • Should dogs be shopping at Bunnings? | YourLifeChoices

    Cited text: Being older school and coming from the country my parents had a saying “people inside and animals outside” for health and cleanliness reasons. I don’t...


    Excerpt: As one commenter noted: 'Being older school and coming from the country my parents had a saying 'people inside and animals outside' for health and cleanliness reasons.



    https://www.yourlifechoices.com.au/life/should-dogs-be-shopping-at-bunnings/





  • Assistance Animal National Principles | engage.dss.gov.au

    Cited text: Assistance animal users have a right to have their animal with them, the same as any other disability support. Despite this, assistance animal users e...


    Excerpt: Assistance animal users have a right to have their animal with them, the same as any other disability support.



    https://engage.dss.gov.au/assistance-animal-national-principles/



Last edited:

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We do a lot of travelling with our cat. She was taught to have a harness and lead. I don’t care what people think as she has to go shopping with us in her carrier if it’s too hot to leave her in the caravan. She is doing no harm to any body but there are too many people these day who love to complain. What about the poor kids and pet that are left to die in hot locked cars.
Why does it take 2 people to walk around a supermarket shopping for food? I’ve been alone for 9 years and manage to do my shopping. Surely one person can mind the cat outside.
Kids & animals left in cars is a different issue.
If they start letting animals in the supermarkets I’m taking in my companion animal… the Komodo dragon.
 
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Durig the winter months in the Blue Mountains of NSW I went to an outdoor restaurant that provided knee rugs for the customers.
I sat and watched as one couple placed the rug on the ground for their 2 dogs to sit on for well over an hour. On leaving picked the rug up and placed back on a chair. The next couple that arrived wrapped the same rug around their infant child.
I couldn't help myself, I had to tell them where the rug had been, the waitress was left wondering why they got up and left. Just because you do this at home doesn't mean you can do it with other people's property.:oops:
 
We do a lot of travelling with our cat. She was taught to have a harness and lead. I don’t care what people think as she has to go shopping with us in her carrier if it’s too hot to leave her in the caravan. She is doing no harm to any body but there are too many people these day who love to complain. What about the poor kids and pet that are left to die in hot locked cars.
Dear member VicCiCi, thankyou for your post. Yes l agree with you totally. My daughter also has a kitten, that she carries in a pet carrier when she goes shopping. She never places the carrier into the trolley, but holds the pet carrier in one hand and pushes the trolley with the other hand. She will also place the pet carrier in the floor for a moment, if she needs to place a heavy food product like a crate of water bottles into tbe trolly. That's what pet carrier are made for, to keep the pet safe, and to make sure the pet does not come into contact with anything that it shouldn't. Have a beautiful day. 🙏🦋
 
Durig the winter months in the Blue Mountains of NSW I went to an outdoor restaurant that provided knee rugs for the customers.
I sat and watched as one couple placed the rug on the ground for their 2 dogs to sit on for well over an hour. On leaving picked the rug up and placed back on a chair. The next couple that arrived wrapped the same rug around their infant child.
I couldn't help myself, I had to tell them where the rug had been, the waitress was left wondering why they got up and left. Just because you do this at home doesn't mean you can do it with other people's property.:oops:
Dear member Clancieblue, thankyou for your post. Oh my goodness, that is just awful. If I was there, l think I would have asked to see the manager and tell him or her that it is unhygienic to allow pets to sit on the rugs that are meant to be for customers. Some people, who don't have their own children, actually treat their pets, like they were their children. I remember many ears ago, my aunty and uncle who dont have children, came to our house for lunch. My mother loves pets and we had our own cats, but always they would be outside. Whilst we were all having lunch, my aunty called out to her let dog and said, come here FiFi, and the same spoon that she was eating with, she fed her dog and then ate with the same spoon herself. My mother did not want to offend my aunty, but when my aunty and uncle left, my mother said l can't believe this, and she threw the spoon into the bin. With regards to the incident in the restaurant, many good blessing to you for telling the parents, that the rug had been sat on by the pets. Have a beautiful day. 🙏🦋
 
Why does it take 2 people to walk around a supermarket shopping for food? I’ve been alone for 9 years and manage to do my shopping. Surely one person can mind the cat outside.
Kids & animals left in cars is a different issue.
If they start letting animals in the supermarkets I’m taking in my companion animal… the Komodo dragon.
Dear member Giannidifirenze, thankyou for your post. Yes I agree with you. But sometimes there is only one person who may live alone, who needs to do the shopping. That's when it's a good idea, if possible to ask a neighbour or trusted friend to look after the pet. Or even pay, to have a trusted person the look after the pet, just while the person is doing their shopping. Have a beautiful day. 🙏🦋
 
Dear 7777, you are absolutely correct, I’ve seen where all the dogs ani (plural of anus) have been sitting on the unwashed sebago potatoes.
Dear member Giannidifirenze, thankyou for your post. Oh my goodness now everytime that I will go to the Supermarket and see the Sebago potatoes, I will remember your post. Instant Deb mashed potatoes, will be in my trolley from now on. Have a great day. 🙏🦋
 
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I wash all my vegies and fruit before putting it in the fridge after bringing it home from shop/ supermarket . We just don’t know who has handled it prior so better to be safe than sorry .
 
Dear member Giannidifirenze, thankyou for your post. Yes I agree with you. But sometimes there is only one person who may live alone, who needs to do the shopping. That's when it's a good idea, if possible to ask a neighbour or trusted friend to look after the pet. Or even pay, to have a trusted person the look after the pet, just while the person is doing their shopping. Have a beautiful day. 🙏🦋
Nah, if I get a dog it’s going to be big. Most supermarkets deliver shopping now days.
If I see someone in a supermarket with an animal in a cage or on a lead… I’m going to be berating that person for bringing their animal amongst food for human consumption.its gonna be ugly.
 
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Reactions: 7777

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