ANZ Bank's latest decision has Aussies asking: What happened to simple signs?
- Replies 24
When it comes to something as simple as finding out a bank's opening hours, you'd expect the information to be easy to access, right?
But one major bank's latest decision has sparked a wave of frustration online, with many questioning whether technology has made things unnecessarily complicated.
What started as a minor inconvenience has now turned into a full-blown debate, as Aussies take to social media to voice their concerns.
A simple sign displaying a bank's opening hours should be just that—simple.
However, ANZ Bank’s decision to use a QR code on a branch sign to share this information has sparked outrage among customers.
A frustrated passer-by snapped a picture and posted it on social media, criticising the bank for making something straightforward unnecessarily difficult.
‘Whatever happened to having a simple sign detailing opening hours? Now I have to scan a QR code and look up the branch on the website,’ they said.
Many Australians echoed this sentiment, slamming the bank for overcomplicating an otherwise basic task.
‘It just irks me how uncaring to the older demographic the big banks are,’ one person commented.
‘Great for elderly folk, you know the ones that actually go inside banks the most,’ another added.
Despite the criticism, ANZ defended its decision, claiming the QR code would provide customers with the most up-to-date information about the branch's opening times.
'ANZ introduced QR codes so customers can access the most up-to-date information about our trading hours,’ a spokesperson told Daily Mail Australia.
The bank explained that it occasionally updated branch hours and wanted to ensure the public had access to the latest details.
'From time to time we may change our branch opening hours, as we wish to ensure our staff can be available when they're needed most,’ ANZ explained.
‘We understand the importance of accessibility and our branch staff are here to help all members of our community to access the services they need,’ they added.
Nevertheless, many Aussies still preferred the simplicity of traditional communication.
‘Technology has made things so unnecessarily complicated. Just give me a sign,’ one person commented.
The debate continues as ANZ tries to balance modern technology with the desire for straightforward service.
In a previous story, we highlighted the growing frustration over technical issues affecting major banks in Australia.
Now, thousands of customers are once again facing disruptions, leaving them locked out of their accounts.
For more on how this is impacting Aussies, read the full details here.
With technology taking over even the simplest tasks, do you think banks should stick to traditional signage for essential info? Share your thoughts with us in the comments!
But one major bank's latest decision has sparked a wave of frustration online, with many questioning whether technology has made things unnecessarily complicated.
What started as a minor inconvenience has now turned into a full-blown debate, as Aussies take to social media to voice their concerns.
A simple sign displaying a bank's opening hours should be just that—simple.
However, ANZ Bank’s decision to use a QR code on a branch sign to share this information has sparked outrage among customers.
A frustrated passer-by snapped a picture and posted it on social media, criticising the bank for making something straightforward unnecessarily difficult.
ANZ's QR code sign sparks customer frustration. Image source: REUTERS/Lucy Craymer
‘Whatever happened to having a simple sign detailing opening hours? Now I have to scan a QR code and look up the branch on the website,’ they said.
Many Australians echoed this sentiment, slamming the bank for overcomplicating an otherwise basic task.
‘It just irks me how uncaring to the older demographic the big banks are,’ one person commented.
‘Great for elderly folk, you know the ones that actually go inside banks the most,’ another added.
Despite the criticism, ANZ defended its decision, claiming the QR code would provide customers with the most up-to-date information about the branch's opening times.
'ANZ introduced QR codes so customers can access the most up-to-date information about our trading hours,’ a spokesperson told Daily Mail Australia.
The bank explained that it occasionally updated branch hours and wanted to ensure the public had access to the latest details.
'From time to time we may change our branch opening hours, as we wish to ensure our staff can be available when they're needed most,’ ANZ explained.
‘We understand the importance of accessibility and our branch staff are here to help all members of our community to access the services they need,’ they added.
Nevertheless, many Aussies still preferred the simplicity of traditional communication.
‘Technology has made things so unnecessarily complicated. Just give me a sign,’ one person commented.
The debate continues as ANZ tries to balance modern technology with the desire for straightforward service.
In a previous story, we highlighted the growing frustration over technical issues affecting major banks in Australia.
Now, thousands of customers are once again facing disruptions, leaving them locked out of their accounts.
For more on how this is impacting Aussies, read the full details here.
With technology taking over even the simplest tasks, do you think banks should stick to traditional signage for essential info? Share your thoughts with us in the comments!
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They've always got to be mentioned to make a point. Every generation has elderly customers which must mean nothing should ever be changed to digital as nobody will cope with it. 
