Thousands of customers locked out of their banking accounts: 'How are they down so often?'
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In an age where digital banking has become the norm, it is convenient to manage finances at our fingertips.
However, a recent event reminded Australians of their dependency on technology.
Thousands of Commonwealth Bank customers found themselves locked out of their accounts on Tuesday afternoon.
The significant disruption was reported 3,500 times on the website maintenance site DownDetector.
The technical issue happened at around 3:30 pm AEST and left many customers frustrated.
One customer who visited a Commonwealth Bank branch during the downtime took to social media to express their dismay.
'CommBank is having issues nationwide for those with the bank trying to access the app,' the customer posted.
The sentiment was echoed by another disgruntled user.
'How is Commonwealth Bank down so often?' they asked online.
'I should see an extra $5,000 every time they inconvenience me like this.'
The bank swiftly acknowledged the issue and confirmed that customers were experiencing difficulties with NetBank services and the CommBank app.
In a digital era where banking apps have become an essential tool, these disruptions could affect tasks such as paying bills and shopping for essentials.
Commonwealth Bank services resumed by 6:30 pm AEST.
In a statement, Commonwealth Bank reassured their customers that a technical glitch caused the issue.
However, they have launched further investigations to prevent future downtime and to protect customers from cyber-attacks.
'CommBank app and NetBank services have been fully restored,' the CBA announced in an update.
'All other services are available. We are very sorry for the inconvenience. Thanks for your patience.'
Other services such as ATMs and online and in-person payments—including tap and pay—were unaffected by the downtime.
This incident should serve as a reminder of the importance of having contingency plans whenever digital banking services falter.
It should also be a call to action for financial institutions to keep robust systems in place to protect their customers during outages.
It's essential to keep a record of account details and to have alternative payment methods available for emergencies.
Have you been affected by the recent Commonwealth Bank outage? Have you experienced similar issues with other banks? How do you prepare for such disruptions? Share your experiences and tips in the comments below.
However, a recent event reminded Australians of their dependency on technology.
Thousands of Commonwealth Bank customers found themselves locked out of their accounts on Tuesday afternoon.
The significant disruption was reported 3,500 times on the website maintenance site DownDetector.
The technical issue happened at around 3:30 pm AEST and left many customers frustrated.
Commonwealth Bank of Australia experienced a massive downtime last Tuesday, 22 April. Image Credit: Commonwealth Bank
One customer who visited a Commonwealth Bank branch during the downtime took to social media to express their dismay.
'CommBank is having issues nationwide for those with the bank trying to access the app,' the customer posted.
The sentiment was echoed by another disgruntled user.
'How is Commonwealth Bank down so often?' they asked online.
'I should see an extra $5,000 every time they inconvenience me like this.'
The bank swiftly acknowledged the issue and confirmed that customers were experiencing difficulties with NetBank services and the CommBank app.
In a digital era where banking apps have become an essential tool, these disruptions could affect tasks such as paying bills and shopping for essentials.
Commonwealth Bank services resumed by 6:30 pm AEST.
In a statement, Commonwealth Bank reassured their customers that a technical glitch caused the issue.
However, they have launched further investigations to prevent future downtime and to protect customers from cyber-attacks.
'CommBank app and NetBank services have been fully restored,' the CBA announced in an update.
'All other services are available. We are very sorry for the inconvenience. Thanks for your patience.'
Other services such as ATMs and online and in-person payments—including tap and pay—were unaffected by the downtime.
This incident should serve as a reminder of the importance of having contingency plans whenever digital banking services falter.
It should also be a call to action for financial institutions to keep robust systems in place to protect their customers during outages.
It's essential to keep a record of account details and to have alternative payment methods available for emergencies.
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Yes, the “good old days” had their problems too. It seems with time, some of the reality fades. 
