Worker defies rude customer and wins internet support: 'I'm done'
- Replies 32
There are few things more satisfying than seeing someone stand up for themselves—especially when they’re just trying to do their job and someone else is being a right pain in the neck.
That’s exactly what played out at a Coles supermarket recently, prompting a wave of praise across social media.
For many Aussies, it was a refreshing moment of backbone in a world where workers often cop the brunt of bad behaviour.
Let’s set the scene: It’s a regular day at Coles, and a worker is manning the self-serve checkouts.
In strolls a customer with his mate, and instead of doing their shopping like everyone else, they decide to try their luck at buying just two eggs.
Now, anyone who’s ever shopped at Coles knows eggs come in cartons—half a dozen, a dozen, or more. But these two thought they’d be clever and pay for just a couple.
The worker, keeping her cool, explained the obvious: ‘Eggs don’t come individually. They come in the boxes.’
But the customer, determined to keep the joke going, asked if she could ring them up anyway.
‘No, sorry,’ she replied, shaking her head. ‘You have to get them in a box.’
Not satisfied, the customer pressed on: ‘So we have to buy a whole pack if we want them?’
The worker, clearly running out of patience, told them to check the carton and then, in a moment that’s since gone viral, told them to ‘get the f*** out, I’m done.’
Now, before you clutch your pearls, let’s be honest—most of us have seen or even experienced this kind of behaviour before.
Some people just love to push buttons, especially when they think they’re being funny at someone else’s expense.
But this Coles worker wasn’t having a bar of it, and her blunt response has struck a chord with Aussies everywhere.
The saga didn’t end there. The pair, still filming, tried their luck at another checkout, complaining that they only wanted to make an omelette.
Another staff member, keeping her composure, told them, ‘We know what you’re doing though.’
Meanwhile, the original worker was waiting for them at the exit, giving them a sarcastic round of applause as they left.
‘Thank you so much. We really appreciate you coming. I’ll give you a hand. Thank you so much,’ she said, as the pair bowed and exited the store.
The customer, perhaps thinking he’d get a laugh or some sympathy, posted the footage online with the caption: ‘Worker crashes out over eggs.’
But the internet wasn’t having it. Instead of siding with the customers, social media users rallied behind the Coles worker.
Comments poured in labelling the customers ‘annoying’ and pointing out that it wasn’t the worker’s fault. One person summed it up perfectly: ‘When do we laugh?’
Coles itself weighed in, with a spokesperson saying, ‘Coles does not tolerate abuse or antisocial behaviour in our stores. While we do not condone the language used, this video clearly shows our team member being antagonised and disrespected for the job they are trying to do.’
Why are Aussies so firmly on the workers’ side? It’s simple: we value fairness, respect, and a good sense of humour—but not at someone else’s expense.
Retail workers have a tough enough job as it is, especially in the current climate, and they shouldn’t have to put up with customers trying to make a spectacle out of them for a few cheap laughs.
This incident also highlights a bigger issue: the rise of so-called ‘prank’ videos and social media stunts in public places.
While some might find them funny, more often than not, they just make life harder for everyday workers who are simply trying to do their jobs.
It’s a reminder that a little kindness and common sense go a long way.
So, next time you’re at the shops, spare a thought for the staff. They’re the ones keeping the shelves stocked, the checkouts running, and the whole place ticking over.
And if you see someone trying to be a smart alec, maybe give the worker a supportive smile—or even a round of applause!
Have you ever witnessed or experienced something similar while out shopping? Do you think the worker was right to stand her ground, or should she have handled it differently? We’d love to hear your thoughts and stories in the comments below.
Read more: Shopper boycotts Aussie supermarket giant after 'awkward' encounter in-store
That’s exactly what played out at a Coles supermarket recently, prompting a wave of praise across social media.
For many Aussies, it was a refreshing moment of backbone in a world where workers often cop the brunt of bad behaviour.
Let’s set the scene: It’s a regular day at Coles, and a worker is manning the self-serve checkouts.
In strolls a customer with his mate, and instead of doing their shopping like everyone else, they decide to try their luck at buying just two eggs.
Now, anyone who’s ever shopped at Coles knows eggs come in cartons—half a dozen, a dozen, or more. But these two thought they’d be clever and pay for just a couple.
A Coles worker snaps at mocking customers after a loose egg argument. Credit: TikTok
The worker, keeping her cool, explained the obvious: ‘Eggs don’t come individually. They come in the boxes.’
But the customer, determined to keep the joke going, asked if she could ring them up anyway.
‘No, sorry,’ she replied, shaking her head. ‘You have to get them in a box.’
Not satisfied, the customer pressed on: ‘So we have to buy a whole pack if we want them?’
The worker, clearly running out of patience, told them to check the carton and then, in a moment that’s since gone viral, told them to ‘get the f*** out, I’m done.’
Now, before you clutch your pearls, let’s be honest—most of us have seen or even experienced this kind of behaviour before.
Some people just love to push buttons, especially when they think they’re being funny at someone else’s expense.
But this Coles worker wasn’t having a bar of it, and her blunt response has struck a chord with Aussies everywhere.
Another staff member, keeping her composure, told them, ‘We know what you’re doing though.’
Meanwhile, the original worker was waiting for them at the exit, giving them a sarcastic round of applause as they left.
‘Thank you so much. We really appreciate you coming. I’ll give you a hand. Thank you so much,’ she said, as the pair bowed and exited the store.
The customer, perhaps thinking he’d get a laugh or some sympathy, posted the footage online with the caption: ‘Worker crashes out over eggs.’
Comments poured in labelling the customers ‘annoying’ and pointing out that it wasn’t the worker’s fault. One person summed it up perfectly: ‘When do we laugh?’
Coles itself weighed in, with a spokesperson saying, ‘Coles does not tolerate abuse or antisocial behaviour in our stores. While we do not condone the language used, this video clearly shows our team member being antagonised and disrespected for the job they are trying to do.’
Why are Aussies so firmly on the workers’ side? It’s simple: we value fairness, respect, and a good sense of humour—but not at someone else’s expense.
Retail workers have a tough enough job as it is, especially in the current climate, and they shouldn’t have to put up with customers trying to make a spectacle out of them for a few cheap laughs.
While some might find them funny, more often than not, they just make life harder for everyday workers who are simply trying to do their jobs.
It’s a reminder that a little kindness and common sense go a long way.
So, next time you’re at the shops, spare a thought for the staff. They’re the ones keeping the shelves stocked, the checkouts running, and the whole place ticking over.
And if you see someone trying to be a smart alec, maybe give the worker a supportive smile—or even a round of applause!
Read more: Shopper boycotts Aussie supermarket giant after 'awkward' encounter in-store
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