Woolworths in chaos! IT 'crash' leaves dozens of stores without checkouts
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Members, we were wondering: has anyone here lately shopped at Woolworths, either for their regular weekly trip or just a quick run to pick up a few essentials?
If you were at certain Woolies stores on Thursday afternoon, then we bet you’re already aware of the 'chaos' that occurred after an unexpected problem left shoppers fuming.
Across the country, customers at various Woolies locations were left out in the cold because the supermarket chain was having massive IT issues that made its checkouts inoperable.
Customers, many of whom were coming home from their workplaces, suddenly found themselves unable to complete their purchases because the problem prevented the supermarket giant's point-of-sale system from working at many of its locations.
While Woolworths sought to resolve the issue, several stores were even forced to shut their doors temporarily.
As Woolworths works to fix the problem, some stores have even had to close. Credit: Global Convenience Store Focus.
The problem was confirmed to have affected checkouts at over 30 Woolworths locations, according to a company representative.
However, as of now, there is no definitive information indicating which specific Woolworths stores across Australia were impacted by this issue.
'The majority of those are in our Metro branded stores,' the spokesperson told an online news source. 'We are working to resolve the issue as quickly as possible. There are no issues with the Woolworths website.'
'We apologise to our customers in those impacted stores for the inconvenience and thank them for their patience as we work through this IT issue.'
This incident happened on Thursday at about 3 pm, and a representative stated the company was still attempting to remedy the issue shortly before 9:45 pm the same day.
Several customers who were affected took to social media to vent their anger at the supermarket giant.
On Twitter, one user wrote a post, saying: 'Apparently #Woolworths IT network is #DownDownDown…'
Another user tweeted: 'Their shopping website has been having sporadic downs and glitches during the last few weeks. They've introduced a few 'innovative features', and now it's all gone to hell in a basket. Or trolley.'
'Woolworths' IT is atrocious for one of the largest retailers in the country. Their servers are glitchy and glacially slow when under any sort of load. Coles is no better,' said a third.
Other users, on the other hand, used the incident to emphasise how essential it is to not 'rely' on digital systems and to always keep cash on hand and ready to use in an emergency situation.
'That's why cash is still king,' said one user in the comments of a news article, with another adding: 'That's what happens when we rely totally on computer systems. Only use cash for this reason.'
A third user, though, pointed out that cash might be useful in most situations, but that is not the case here.
'Yes, cash is king but still no good if the register doesn't open due to IT failure. As if Woolies is going to allow you to pop the cash down on the counter and walk out with your goods,' they said.
Woolworths has more than 1100 stores all over the country, and even though it only affected a small number of them, it was still a big hassle for many shoppers. Hopefully, these kinds of issues stay few and far between.
What are your thoughts, folks? Has anything similar happened to you in supermarkets or any other retail stores? Tell us about them in the comments!
If you were at certain Woolies stores on Thursday afternoon, then we bet you’re already aware of the 'chaos' that occurred after an unexpected problem left shoppers fuming.
Across the country, customers at various Woolies locations were left out in the cold because the supermarket chain was having massive IT issues that made its checkouts inoperable.
Customers, many of whom were coming home from their workplaces, suddenly found themselves unable to complete their purchases because the problem prevented the supermarket giant's point-of-sale system from working at many of its locations.
While Woolworths sought to resolve the issue, several stores were even forced to shut their doors temporarily.
As Woolworths works to fix the problem, some stores have even had to close. Credit: Global Convenience Store Focus.
The problem was confirmed to have affected checkouts at over 30 Woolworths locations, according to a company representative.
However, as of now, there is no definitive information indicating which specific Woolworths stores across Australia were impacted by this issue.
'The majority of those are in our Metro branded stores,' the spokesperson told an online news source. 'We are working to resolve the issue as quickly as possible. There are no issues with the Woolworths website.'
'We apologise to our customers in those impacted stores for the inconvenience and thank them for their patience as we work through this IT issue.'
This incident happened on Thursday at about 3 pm, and a representative stated the company was still attempting to remedy the issue shortly before 9:45 pm the same day.
Several customers who were affected took to social media to vent their anger at the supermarket giant.
On Twitter, one user wrote a post, saying: 'Apparently #Woolworths IT network is #DownDownDown…'
Another user tweeted: 'Their shopping website has been having sporadic downs and glitches during the last few weeks. They've introduced a few 'innovative features', and now it's all gone to hell in a basket. Or trolley.'
'Woolworths' IT is atrocious for one of the largest retailers in the country. Their servers are glitchy and glacially slow when under any sort of load. Coles is no better,' said a third.
Other users, on the other hand, used the incident to emphasise how essential it is to not 'rely' on digital systems and to always keep cash on hand and ready to use in an emergency situation.
'That's why cash is still king,' said one user in the comments of a news article, with another adding: 'That's what happens when we rely totally on computer systems. Only use cash for this reason.'
A third user, though, pointed out that cash might be useful in most situations, but that is not the case here.
'Yes, cash is king but still no good if the register doesn't open due to IT failure. As if Woolies is going to allow you to pop the cash down on the counter and walk out with your goods,' they said.
Woolworths has more than 1100 stores all over the country, and even though it only affected a small number of them, it was still a big hassle for many shoppers. Hopefully, these kinds of issues stay few and far between.
What are your thoughts, folks? Has anything similar happened to you in supermarkets or any other retail stores? Tell us about them in the comments!
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