Woolies staff goes above and beyond to help customer who fell ill: 'It was so kind of them'

Even though grocery shopping is a great way to get some much-needed exercise and social interaction, the whole thing can be exhausting. We have to go to the store, navigate the crowded aisles to find what we need, and then carry all of those heavy bags home.

Not only that, but medications and other chronic diseases can also make it harder to shop, making the whole thing way more challenging.



While some people enjoy their trips to the grocery store, due to the mental and physical labour involved, grocery shopping can be quite a chore for some older adults.

Thankfully, many good Samaritans in the world are always willing to lend a hand, and you'll find many of them in grocery stores.

After an unfortunate incident that occurred during his grocery trip, which prevented him from completing his shop, one Melbourne shopper had the opportunity to see firsthand the kindness that can come from the staff members working in a supermarket.

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A Woolworths shopper praised the grocery company for the kindness of its employees. Credit: Twitter.

Sharing his experience on Twitter, one shopper recalled his most recent heartwarming experience while he was at a local Woolworths location.

'I just wanted to put out a nice, kind word to the people here at Woolworths,' he said in a video message filmed while he was still in the store. 'I'm just sitting here recovering from a low blood sugar attack, and I can't speak highly enough of the staff here.'

The man apparently had a medical episode while grocery shopping and had trouble standing up straight.

While he was walking through the aisles of the grocery store, he all of a sudden began to experience symptoms of low blood sugar, including feeling lightheaded and sick to his stomach.



Low blood sugar, commonly known as hypoglycemia or a 'hypo,' occurs when the concentration of sugar (glucose) in the blood falls too low.

Diabetes patients, particularly those who take insulin, are the most likely to be affected by this symptom, which can become life-threatening if treatment is delayed.

Thankfully, a Woolies staff member immediately noticed the man struggling in the supermarket and gave him a sugary drink right away.

'A young man by the name of Troy, I think he was the duty manager at Watergardens at Taylors Lakes. He noticed that I was struggling and came to me with a can of Coke. He came up to check how I was,' said the shopper.

'It was so kind of him to reach out. I was still struggling, and he got me another can of Coke.'

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The customer said he was pleasantly surprised by how kind the Woolworths staff member was. Credit: Twitter.

After helping the customer regain his composure, the staff then scanned his items and packed them for him to take home. And as if all of that wasn't enough, they even went so far as to pay for his groceries out of their own pocket.

The man was moved to tears as he recalled the generosity of the Woolworths staff, and he said he was completely taken aback by their kindness.

'I mean, what the hell can I say? It's restored my faith in humanity,' he went on to say.

'It was so kind of them to do that. They put them in the bags as well. It was just so kind. So thank you, Woolworths in general. You probably cop a bit of flak, but this is absolutely awesome.'

'I'll honestly keep shopping with Woolies forever.'



Several users who heard the story on social media were quick to commend the supermarket, saying that the whole incident warmed their hearts and made them believe in humanity.

'Well done to those who helped. Human kindness can be in short supply, and this is awesome,' said one user, with another adding, 'There are still some good people out there.'

Meanwhile, a third user pointed out that the staff member who went to help the shopper right away deserves a raise and recognition for their efforts.

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Some elderly individuals find it hard to go grocery shopping because it requires both physical and mental energy. Credit: Karen Ducey/Getty Images.

We can't stress enough how important it is to take care of yourself while shopping. Although it's true that many of the employees working in supermarkets are kind and want to help customers, it's still best to be well-prepared rather than caught off guard.
  • Make a list of what you need to buy to make meals for several days.
  • Check to see if your grocery store offers discounts for seniors.
  • Write down your favourite brands. If you like a certain brand of milk, write it down, so you don't mix it up with one of the many other brands in the aisles.
  • Remember to avoid certain ingredients or foods as you walk down the aisles. Putting these ingredients in the upper right corner of your list might help.
  • Shop at larger chain stores with wider aisles and more parking spots to make it easier to move around.
  • Bring reading glasses if you need to look at the small print.
  • It is best not to go shopping when you are hungry. Studies have shown that if you go shopping before you eat, you are more likely to buy things on impulse.
Members, have a wonderful shopping experience – and remember to always look out for your own health!

If you or someone you know is experiencing symptoms of low blood sugar, watch the video below to learn how to help right away:



Credit: St John Ambulance.
 

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I too have had sudden low sugar events whilst out shopping, if I can make it to the lolly isle I'm ok as I have in the past helped myself and then carried the empty wrapper to the checkout to pay. I have also had help from Woolies staff although they didn't pay for my shopping! The majority of people are helpful and will step up to the plate should the need arise.:)
 
I too have had sudden low sugar events whilst out shopping, if I can make it to the lolly isle I'm ok as I have in the past helped myself and then carried the empty wrapper to the checkout to pay. I have also had help from Woolies staff although they didn't pay for my shopping! The majority of people are helpful and will step up to the plate should the need arise.:)
What an uplifting "good news" story. Bless the Good Samaritans. More please!
 

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