Why are customers upset over this huge change at Kmart?—‘Make it make sense’
By
VanessaC
- Replies 10
Kmart’s popular range of affordable and quality items has been a hit with customers for years.
However, the retail giant has recently made a major change that has shoppers up in arms.
One Gold Coast customer named Clauds took to social media to share her disappointment over Kmart’s decision to package earrings in plastic wrapping.
'Kmart, I’m so angry with you,' Clauds said.
'You start rolling out those paper bags, but you’ve started covering your earrings in plastic. Make it make sense to me, please.'
Many customers suggested that the change had likely been made due to the high theft rates connected to the earrings range in particular.
'Everyone keeps stealing earrings, I feel like I never see a full set anymore,' said one social media user.
'People also do it with rings,' a second shared.
While a third suggested: 'If they wanted to prevent losing earrings or having them stolen, they could always put them in a plastic box and unlock them, and people go to buy them.'
Some Kmart employees commented on the video and explained: ‘Former Kmart employee here…They come like that when they get delivered to us, and we are supposed to take them out of the plastic before shelving them.’
And another said: ‘It takes so long to take them off too!’
You can watch the full video below:
A spokesperson for Kmart is reportedly taking the customer’s feedback into consideration.
'We appreciate our customers giving us feedback, as we know we have a responsibility to reduce our impact by increasing our packaging recyclability as well as phasing out problematic plastics,' said the spokesperson.
'We’ve passed this customer’s feedback directly on to our team at Kmart.'
This isn’t the first time customers have been up in arms due to plastic-wrapped items being sold at big retail stores.
In a similar situation, when news emerged of plastic-wrapped cucumbers being sold at a Woolworths store in Canberra, Australian journalist James Massola expressed his disappointment in the use of plastic packaging despite Woolworths banning single-use plastic bags.
‘I think the ACT government's plastic bag ban was a terrific decision. But the decision by Woolworths to individually plastic-wrap cucumbers (and some other vegetables) defeats the purpose of a plastic ban. Also, why on earth do cucumbers need to be wrapped?’ Massola questioned in his post.
However, as people began to discuss the matter, a range of other opinions arose, with some shoppers defending the store’s behaviour and explaining the reasoning behind the plastic wrapping.
You can read more about this story here!
Members, what do you think? Is Kmart’s decision to package their accessories range in plastic smart or unnecessary? Share your thoughts in the comments below.
However, the retail giant has recently made a major change that has shoppers up in arms.
One Gold Coast customer named Clauds took to social media to share her disappointment over Kmart’s decision to package earrings in plastic wrapping.
'Kmart, I’m so angry with you,' Clauds said.
'You start rolling out those paper bags, but you’ve started covering your earrings in plastic. Make it make sense to me, please.'
Many customers suggested that the change had likely been made due to the high theft rates connected to the earrings range in particular.
'Everyone keeps stealing earrings, I feel like I never see a full set anymore,' said one social media user.
'People also do it with rings,' a second shared.
While a third suggested: 'If they wanted to prevent losing earrings or having them stolen, they could always put them in a plastic box and unlock them, and people go to buy them.'
Some Kmart employees commented on the video and explained: ‘Former Kmart employee here…They come like that when they get delivered to us, and we are supposed to take them out of the plastic before shelving them.’
And another said: ‘It takes so long to take them off too!’
You can watch the full video below:
A spokesperson for Kmart is reportedly taking the customer’s feedback into consideration.
'We appreciate our customers giving us feedback, as we know we have a responsibility to reduce our impact by increasing our packaging recyclability as well as phasing out problematic plastics,' said the spokesperson.
'We’ve passed this customer’s feedback directly on to our team at Kmart.'
This isn’t the first time customers have been up in arms due to plastic-wrapped items being sold at big retail stores.
In a similar situation, when news emerged of plastic-wrapped cucumbers being sold at a Woolworths store in Canberra, Australian journalist James Massola expressed his disappointment in the use of plastic packaging despite Woolworths banning single-use plastic bags.
‘I think the ACT government's plastic bag ban was a terrific decision. But the decision by Woolworths to individually plastic-wrap cucumbers (and some other vegetables) defeats the purpose of a plastic ban. Also, why on earth do cucumbers need to be wrapped?’ Massola questioned in his post.
However, as people began to discuss the matter, a range of other opinions arose, with some shoppers defending the store’s behaviour and explaining the reasoning behind the plastic wrapping.
You can read more about this story here!
Key Takeaways
- Kmart has introduced plastic packaging for its earrings range, prompting negative responses from customers.
- A customer on the Gold Coast shared her frustration on social media, questioning why the change was made when Kmart has recently introduced environmentally friendly paper bags.
- A Kmart spokesperson stated that the company appreciates customer feedback, acknowledging their responsibility to reduce their environmental impact.
- Some social media users suggested that increased theft rates could be a motivating factor behind the introduction of plastic packaging.