Urgent recall for LG batteries and wine over safety concerns
- Replies 2
Sometimes, the things we use and enjoy can develop issues and may jeopardise our safety.
Two emergency recalls have sent shockwaves, particularly among homeowners utilising green energy solutions and wine connoisseurs.
The Australian Competition & Consumer Commission (ACCC) has issued an urgent recall for LG solar storage batteries following a series of devastating incidents.
A Victorian home was completely destroyed, and 12 other properties suffered significant damage due to these faulty batteries.
The ACCC reported last November that there had been nine incidents involving these batteries.
It is estimated that up to 5000 of these potentially dangerous batteries are still in use across Australia, posing a serious risk to property and personal safety.
One individual has already suffered smoke inhalation injuries due to these faulty batteries.
The proposed recall notice, issued by Assistant Treasurer Stephen Jones, highlighted the 'catastrophic' risk these batteries pose to residents, their neighbours, and the wider community, particularly in the event of a bushfire.
The recall process has been ongoing since August 2020, but progress has been ‘alarmingly low and unsatisfactory’. Of the 18,046 units identified, 27 per cent have not yet been located.
The affected batteries were supplied to approximately 22 known Australian distributors.
'Affected consumers may be unaware of the risks of the batteries installed in their home solar storage system,' ACCC Deputy Chair Catriona Lowe said.
‘Even if you don’t have an LG branded solar storage system, please still follow our recommended steps to check your battery to protect your home and your family. Some of the affected batteries are installed in systems sold under other brands or in unbranded systems.’
The recall is not limited to LG-branded solar storage systems. Some affected batteries are installed in systems sold under other brands or unbranded systems.
The batteries in question can be found in various brands, including SolaX, Redback, Red Earth, Eguana Evolve, and VARTA Pulse Neo.
Models with affected batteries include:
‘To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice.’
These large lithium-ion batteries are part of residential solar energy systems, capturing and storing energy from solar panels.
‘The storage systems are usually installed on the external wall of dwellings but can also be installed under carports, in attached garages and within dwellings,’ the proposed recall notice stated.
You can check LG’s step-by-step guide here.
The ACCC now allows suppliers to request a conference about the proposed recall.
'After any conference, the ACCC must then make a recommendation to the Assistant Treasurer on whether or not the ACCC recommends he should issue a compulsory recall notice,' Lowe said.
Consumers have a right to a refund, replacement, or an update to fix the product at no extra cost to them, depending on the battery's serial number. LG will also compensate customers who face higher energy bills while the system is turned off.
If you're unsure whether your product is affected by a recall, you should contact the manufacturer or your supplier for clarification. In this case, LG Energy Solution Australia can be contacted by phone at 1300 677 273 or by email at [email protected].
In a startling revelation that has left wine connoisseurs concerned, a popular wine from Western Australia's renowned Margaret River region is also being urgently recalled due to the presence of glass fragments.
The wine in question is Voyager Estate's 2023 Tempranillo Rosé, a favourite for its vibrant flavours and refreshing finish.
The Food Standards Australia and New Zealand stated in its recall notice, ‘The recall was due to the presence of foreign matter (glass).’
‘Food products containing glass may cause illness/injury if consumed.’
Voyager Estate, a family-owned winery known for its commitment to sustainable viticulture and winemaking practices, has attributed the unfortunate incident to a packaging fault.
‘Please contact us for instructions on how to dispose of the wine safely,’ they said in a statement.
'We will be issuing customers with a full refund, irrespective of where the product was purchased.’
‘Please get in touch with the Voyager Estate team via email [email protected] or phone (08) 9757 6354 to receive your refund,’ it added.
‘We sincerely apologise for any inconvenience caused.’
The affected products bear the batch number 23236 - 23 ROSE printed on the bottle.
Consumers who have purchased this batch are strongly advised not to consume the wine and to seek medical advice if they have any health concerns.
Have you been affected by these recalls? Share your experiences in the comments below.
Two emergency recalls have sent shockwaves, particularly among homeowners utilising green energy solutions and wine connoisseurs.
The Australian Competition & Consumer Commission (ACCC) has issued an urgent recall for LG solar storage batteries following a series of devastating incidents.
A Victorian home was completely destroyed, and 12 other properties suffered significant damage due to these faulty batteries.
Homeowners with affected LG batteries are urged to return the product. Credit: Australian Competition & Consumer Commission
The ACCC reported last November that there had been nine incidents involving these batteries.
It is estimated that up to 5000 of these potentially dangerous batteries are still in use across Australia, posing a serious risk to property and personal safety.
One individual has already suffered smoke inhalation injuries due to these faulty batteries.
The proposed recall notice, issued by Assistant Treasurer Stephen Jones, highlighted the 'catastrophic' risk these batteries pose to residents, their neighbours, and the wider community, particularly in the event of a bushfire.
The recall process has been ongoing since August 2020, but progress has been ‘alarmingly low and unsatisfactory’. Of the 18,046 units identified, 27 per cent have not yet been located.
The affected batteries were supplied to approximately 22 known Australian distributors.
'Affected consumers may be unaware of the risks of the batteries installed in their home solar storage system,' ACCC Deputy Chair Catriona Lowe said.
‘Even if you don’t have an LG branded solar storage system, please still follow our recommended steps to check your battery to protect your home and your family. Some of the affected batteries are installed in systems sold under other brands or in unbranded systems.’
The recall is not limited to LG-branded solar storage systems. Some affected batteries are installed in systems sold under other brands or unbranded systems.
The batteries in question can be found in various brands, including SolaX, Redback, Red Earth, Eguana Evolve, and VARTA Pulse Neo.
Models with affected batteries include:
- RESU3.3
- RESU6.5
- RESU10
- RESU13
- RESU7H Type R
- RESU10H Type C
- RESU10H Type R
- RESU10H Type R Secondary
- S/A Gen2 1P (EM048063P3S2, EM048063P3S4, EM048063P3S5)
- S/A Gen2 2P (EM048126P3S7, EM048126P3S8)
‘To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or LGESAU for advice.’
These large lithium-ion batteries are part of residential solar energy systems, capturing and storing energy from solar panels.
‘The storage systems are usually installed on the external wall of dwellings but can also be installed under carports, in attached garages and within dwellings,’ the proposed recall notice stated.
You can check LG’s step-by-step guide here.
The ACCC now allows suppliers to request a conference about the proposed recall.
'After any conference, the ACCC must then make a recommendation to the Assistant Treasurer on whether or not the ACCC recommends he should issue a compulsory recall notice,' Lowe said.
Consumers have a right to a refund, replacement, or an update to fix the product at no extra cost to them, depending on the battery's serial number. LG will also compensate customers who face higher energy bills while the system is turned off.
If you're unsure whether your product is affected by a recall, you should contact the manufacturer or your supplier for clarification. In this case, LG Energy Solution Australia can be contacted by phone at 1300 677 273 or by email at [email protected].
In a startling revelation that has left wine connoisseurs concerned, a popular wine from Western Australia's renowned Margaret River region is also being urgently recalled due to the presence of glass fragments.
The wine in question is Voyager Estate's 2023 Tempranillo Rosé, a favourite for its vibrant flavours and refreshing finish.
The Food Standards Australia and New Zealand stated in its recall notice, ‘The recall was due to the presence of foreign matter (glass).’
‘Food products containing glass may cause illness/injury if consumed.’
Voyager Estate’s 2023 Tempranillo Rosé has been recalled due to safety issues. Credit: Food Standards Australia and New Zealand
Voyager Estate, a family-owned winery known for its commitment to sustainable viticulture and winemaking practices, has attributed the unfortunate incident to a packaging fault.
‘Please contact us for instructions on how to dispose of the wine safely,’ they said in a statement.
'We will be issuing customers with a full refund, irrespective of where the product was purchased.’
‘Please get in touch with the Voyager Estate team via email [email protected] or phone (08) 9757 6354 to receive your refund,’ it added.
‘We sincerely apologise for any inconvenience caused.’
The affected products bear the batch number 23236 - 23 ROSE printed on the bottle.
Consumers who have purchased this batch are strongly advised not to consume the wine and to seek medical advice if they have any health concerns.
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