Unbelievable delivery ‘fail’ leaves Kmart customer speechless: ‘Have to laugh, or I’ll cry’
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As we all know, shopping online is becoming an increasingly popular way to purchase products, all from the comfort of our own homes. However, one of the significant downsides is that you never quite know what state your goods will arrive in.
There’s always the possibility that your items will arrive with incomplete parts or may not even arrive at all. There’s also the chance that you receive them broken or damaged beyond repair due to the shipping process.
And unfortunately, that’s exactly what happened to one Kmart customer last week, who was left disappointed and shocked by her delivery.
The delivery disaster from Kmart appears to have left one New South Wales customer completely speechless – and we can’t blame her.
Jessica Delandro was shocked to open her delivery box to find that all but one item had been smashed to pieces, leaving her decorating plans in tatters.
According to her, she’s in the process of renovating her master bedroom and has ordered eight items from the budget retailer. This included a lamp, a vase, some ceramic ornaments, a book and a quilt cover, but only the bedding she ordered arrived in one piece.
‘I opened up the box and found everything except the quilt cover completely smashed to bits or ruined. Even the book had been ripped to shreds by all the loose shrapnel in there,’ Ms Delandro told reporters.
The disappointed customer revealed a photo of her destroyed items, which had been packed loosely in a cardboard box.
‘It wasn't surprising it was all broken since it was a box full of breakable items, with not a single piece of bubble wrap or padding anywhere,’ she explained.
Ms Delandro’s order amounted to $112.
According to Kmart’s exchanges and returns policy, if an item is damaged, faulty, or wrong, the customer can take it back to their local store and ask for a refund. Just as long as they bring a copy of their tax invoice with them. Alternatively, customers can also use their order confirmation email as a tax invoice.
For those unable to visit a store, customers can use the Contact Us form to apply for a refund.
All they have to do is upload a clear image of the damaged/faulty/wrong item and include the order number(s) and item code(s).
Then, the retailer’s customer service team will review the application.
‘Please allow two business days for a response from our Customer Service team confirming your refund and/or next steps,’ they stated.
Ms Delandro confirmed that Kmart has since issued her with a refund for all the broken items.
‘I can't fault their customer service, but it does seem like a waste,’ she quipped.
The long-time Kmart customer said that while she’ll continue to shop at the store, she’ll no longer order delicate items online.
Fortunately, Ms Delandro managed to see the funny side of the whole ordeal.
‘Have to laugh, or I’ll cry,’ she shared on Facebook.
A spokesperson for Kmart explained what happened and said that the order was not packed in accordance with the retailer’s packaging guidelines.
‘We want everyone visiting us in-store or online to have an enjoyable shopping experience, and we are disappointed to learn that on this occasion, it did not occur,’ the spokesperson told reporters.
‘We wish to thank the customer for bringing this to our attention so we can follow this up to ensure the correct packaging process is being followed,’ they added.
The spokesperson further encouraged customers who experience problems with an online order to reach out to their customer service team.
This comes after reports of a similar incident happening not too long ago. A shopper shared their ‘hilarious’ experience with the budget retailer’s online delivery service and posted photos of their haul on social media.
In it, the shopper’s items can be seen crammed into one delivery box, which isn’t a big deal to some. However, the cherry on top of this delivery fiasco was an item that was bent in half to fit into the package. You can read more about this story here.
Have you ever experienced something like this? How did you deal with it? Tell us your stories in the comments below!
There’s always the possibility that your items will arrive with incomplete parts or may not even arrive at all. There’s also the chance that you receive them broken or damaged beyond repair due to the shipping process.
And unfortunately, that’s exactly what happened to one Kmart customer last week, who was left disappointed and shocked by her delivery.
The delivery disaster from Kmart appears to have left one New South Wales customer completely speechless – and we can’t blame her.
Jessica Delandro was shocked to open her delivery box to find that all but one item had been smashed to pieces, leaving her decorating plans in tatters.
According to her, she’s in the process of renovating her master bedroom and has ordered eight items from the budget retailer. This included a lamp, a vase, some ceramic ornaments, a book and a quilt cover, but only the bedding she ordered arrived in one piece.
As convenient as it is, there are major risks to online shopping. Credit: cottonbro studio/Pexels
‘I opened up the box and found everything except the quilt cover completely smashed to bits or ruined. Even the book had been ripped to shreds by all the loose shrapnel in there,’ Ms Delandro told reporters.
The disappointed customer revealed a photo of her destroyed items, which had been packed loosely in a cardboard box.
‘It wasn't surprising it was all broken since it was a box full of breakable items, with not a single piece of bubble wrap or padding anywhere,’ she explained.
Ms Delandro’s order amounted to $112.
According to Kmart’s exchanges and returns policy, if an item is damaged, faulty, or wrong, the customer can take it back to their local store and ask for a refund. Just as long as they bring a copy of their tax invoice with them. Alternatively, customers can also use their order confirmation email as a tax invoice.
For those unable to visit a store, customers can use the Contact Us form to apply for a refund.
All they have to do is upload a clear image of the damaged/faulty/wrong item and include the order number(s) and item code(s).
Then, the retailer’s customer service team will review the application.
‘Please allow two business days for a response from our Customer Service team confirming your refund and/or next steps,’ they stated.
Here’s what was left of Ms Delandro’s orders. Credit: Facebook
Ms Delandro confirmed that Kmart has since issued her with a refund for all the broken items.
‘I can't fault their customer service, but it does seem like a waste,’ she quipped.
The long-time Kmart customer said that while she’ll continue to shop at the store, she’ll no longer order delicate items online.
Fortunately, Ms Delandro managed to see the funny side of the whole ordeal.
‘Have to laugh, or I’ll cry,’ she shared on Facebook.
A spokesperson for Kmart explained what happened and said that the order was not packed in accordance with the retailer’s packaging guidelines.
‘We want everyone visiting us in-store or online to have an enjoyable shopping experience, and we are disappointed to learn that on this occasion, it did not occur,’ the spokesperson told reporters.
‘We wish to thank the customer for bringing this to our attention so we can follow this up to ensure the correct packaging process is being followed,’ they added.
The spokesperson further encouraged customers who experience problems with an online order to reach out to their customer service team.
This comes after reports of a similar incident happening not too long ago. A shopper shared their ‘hilarious’ experience with the budget retailer’s online delivery service and posted photos of their haul on social media.
In it, the shopper’s items can be seen crammed into one delivery box, which isn’t a big deal to some. However, the cherry on top of this delivery fiasco was an item that was bent in half to fit into the package. You can read more about this story here.
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