The postie signed her name… That’s when the trouble began.
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We all know the thrill of waiting for a parcel—especially when it’s full of goodies for a new furry family member!
But for one Aussie woman, what should have been a simple delivery from Australia Post turned into a saga that left her fuming, frustrated, and more than a little unsettled.
It all started innocently enough. One Aussie woman, excited about the arrival of her new puppy, went a little overboard (as we all do!) and ordered a selection of adorable leashes and harnesses from a small Queensland business.
With her heart set on spoiling her soon-to-arrive pup, she eagerly awaited the delivery.
But life, as it does, threw a curveball. She and her family had to make a last-minute trip to Bendigo to visit her terminally ill grandmother.
Not wanting to miss her parcel, she took comfort in the Australia Post text message: if no one was home, the package would be safely redirected to the local post office. What could go wrong?
Well, as it turns out—plenty.
Upon returning home, she found no sign of her parcel. Confused, she headed to the post office, only to discover that the delivery driver had signed for the parcel on her behalf and left it at her front door.
You guessed it: the parcel was nowhere to be found. It had been stolen.
Understandably upset, she followed the advice of a helpful post office staff member and lodged a formal complaint online. She hoped this would be the end of her troubles, but things were about to get even stranger.
Just two days after lodging her complaint, there was a knock at her door. To her shock, it was the very same delivery driver—now standing on her doorstep, demanding to know why she’d complained.
She recounted: ‘I told him he’d fraudulently signed on my behalf and his actions had led to my parcel being stolen. He tried looking into my house to probably see if I’d stashed it somewhere. I also asked him why he thought it was appropriate to come to my house and harass me about this and he said his boss told him to.’
Not only was this behaviour highly inappropriate, but it also left her feeling anxious and exposed in her own home.
She admitted, ‘I was fuming, it seemed so inappropriate and I’d been afraid something like this would happen if I complained.’
Source: @Lumpy_Pumpkin_9177 / Reddit.
After this unsettling encounter, Australia Post admitted fault and the original business, Pablo and Co, kindly sent her a replacement order.
But the saga didn’t end there. Despite Australia Post’s admission of wrongdoing, they refused to reimburse the small business for the lost goods.
To add insult to injury, the replacement parcel was delivered by the same postie, prompting her to file a second complaint.
Australia Post has since confirmed they are investigating the matter, stating: ‘Australia Post takes customer concerns of this nature very seriously. We are currently investigating this matter with the local delivery team and will update the customer in coming days.’
This story raises some important questions about parcel delivery, privacy, and what you can do if things go wrong. Here’s what you need to know:
Have you ever had a parcel go missing, or experienced a delivery gone wrong? How did Australia Post or your courier handle it? Do you think enough is being done to protect customers and small businesses from these kinds of mishaps? We’d love to hear your stories, tips, and advice in the comments below!
But for one Aussie woman, what should have been a simple delivery from Australia Post turned into a saga that left her fuming, frustrated, and more than a little unsettled.
It all started innocently enough. One Aussie woman, excited about the arrival of her new puppy, went a little overboard (as we all do!) and ordered a selection of adorable leashes and harnesses from a small Queensland business.
With her heart set on spoiling her soon-to-arrive pup, she eagerly awaited the delivery.
But life, as it does, threw a curveball. She and her family had to make a last-minute trip to Bendigo to visit her terminally ill grandmother.
Not wanting to miss her parcel, she took comfort in the Australia Post text message: if no one was home, the package would be safely redirected to the local post office. What could go wrong?
An Aussie woman’s package containing puppy supplies was allegedly signed for and left at her door by an Australia Post delivery driver while she was away, resulting in it being stolen. Image source: Yujie Wang / Unsplash. Disclaimer: This is a stock image used for illustrative purposes only and does not depict the actual person, item, or event described.
Well, as it turns out—plenty.
Upon returning home, she found no sign of her parcel. Confused, she headed to the post office, only to discover that the delivery driver had signed for the parcel on her behalf and left it at her front door.
You guessed it: the parcel was nowhere to be found. It had been stolen.
Understandably upset, she followed the advice of a helpful post office staff member and lodged a formal complaint online. She hoped this would be the end of her troubles, but things were about to get even stranger.
Just two days after lodging her complaint, there was a knock at her door. To her shock, it was the very same delivery driver—now standing on her doorstep, demanding to know why she’d complained.
She recounted: ‘I told him he’d fraudulently signed on my behalf and his actions had led to my parcel being stolen. He tried looking into my house to probably see if I’d stashed it somewhere. I also asked him why he thought it was appropriate to come to my house and harass me about this and he said his boss told him to.’
Not only was this behaviour highly inappropriate, but it also left her feeling anxious and exposed in her own home.
She admitted, ‘I was fuming, it seemed so inappropriate and I’d been afraid something like this would happen if I complained.’
Source: @Lumpy_Pumpkin_9177 / Reddit.
After this unsettling encounter, Australia Post admitted fault and the original business, Pablo and Co, kindly sent her a replacement order.
But the saga didn’t end there. Despite Australia Post’s admission of wrongdoing, they refused to reimburse the small business for the lost goods.
To add insult to injury, the replacement parcel was delivered by the same postie, prompting her to file a second complaint.
Australia Post has since confirmed they are investigating the matter, stating: ‘Australia Post takes customer concerns of this nature very seriously. We are currently investigating this matter with the local delivery team and will update the customer in coming days.’
This story raises some important questions about parcel delivery, privacy, and what you can do if things go wrong. Here’s what you need to know:
- Signature on Delivery: If a parcel requires a signature, only the recipient (or someone at the address) should sign for it. It is not acceptable for a delivery driver to sign on your behalf unless you have given explicit permission (such as through an ‘Authority to Leave’).
- Authority to Leave: If you’re not home and haven’t given authority to leave, your parcel should be taken to the nearest post office for collection.
- Lost or Stolen Parcels: If your parcel is lost or stolen due to a delivery error, you are entitled to lodge a complaint and request compensation or a replacement.
- Privacy and Safety: Delivery staff should never confront or harass customers at their homes regarding complaints. If this happens, report it immediately to Australia Post and, if you feel threatened, to the police.
Have you ever had a parcel go missing, or experienced a delivery gone wrong? How did Australia Post or your courier handle it? Do you think enough is being done to protect customers and small businesses from these kinds of mishaps? We’d love to hear your stories, tips, and advice in the comments below!
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