Supermarkets Stir the Pot: Popular tea brand at risk of being pushed out of Australia

There's nothing quite like the comforting warmth of a steaming cup of tea to start your day, and for many of us, the perfect blend is crucial. But what happens when your favourite tea brand is in jeopardy of disappearing from the shelves?

In Australia, tea drinkers may soon have to say goodbye to one of their beloved brands as a bitter price dispute between Dilmah Tea and supermarket giants Coles and Woolworths heats up.



Apparently, the manufacturers of the high-quality, single-origin Ceylon tea bags that many Aussies have grown to love are refusing to give in to the supermarkets' demands for discounts.

Dilhan Fernando, the CEO of Dilmah Tea, has stated that the supermarkets are putting the future of their partnership at risk by refusing to pay a premium for the superior quality of their tea.

If negotiations fail, Dilmah may have no choice but to stop supplying its tea to Australian grocery chains, leaving tea lovers across the country in the lurch.


Screen Shot 2023-03-27 at 10.04.24 AM.png
A beloved tea brand could soon be leaving the shelves of Coles and Woolworths. Credit: Unsplash/Max Chen.



Despite its worldwide reputation as the 10th biggest tea brand, Dilmah is facing significant difficulties in the Australian market. The company has not recorded a profit in Australia since 2009, and its market share is steadily declining. In the past five years alone, sales in the country have plummeted from $37 million to just $29 million.

Mr Fernando has publicly criticised Australian supermarkets, citing their 'unfair trading system' as a significant obstacle to his company's success. He believes that producers need to be fairly compensated for their products to enable them to maintain their commitment to quality.



'The producer needs to be empowered to offer a product with passion where corners are not cut. That can only happen when there is a fair price paid for the product,' Mr Fernando stated in an interview with The Australian.

'Consumers are looking for quality. But the directions we are being pushed in are an abandonment of this… It is crazy. We are being forced to chase our tail to deliver the next big thing when what we have in our hands is so substantial.'



Dilmah Tea, with its presence in over 100 countries worldwide, has been a household name in Australian supermarkets since its first deal with Coles in 1988. However, the company's commitment to sustainability and ethical sourcing has put them at odds with major Australian supermarkets, who are looking for cheaper deals.

Despite this, Mr Fernando, whose father established the company, is refusing to compromise on the quality and single-origin nature of their products in order to provide a lower price.

The company's unwavering commitment to their values has earned them a loyal following of consumers who appreciate their focus on quality and sustainability. According to Mr Fernando, consumers are looking for high-quality, single-origin teas, but this is often ignored by supermarkets looking to maximise profits.



The tea company's unwavering commitment to maintaining the quality and sustainability of its products is not just about satisfying consumers' demands, but also about supporting the Sri Lankan communities that supply the tea. Around 95 per cent of Dilmah's products are exported, making it an important contributor to the Sri Lankan economy.

As Sri Lanka faces tough economic times with high inflation rates, the tea industry has become even more critical to the country's recovery. Tea production employs around 10 per cent of the Sri Lankan workforce, making it an essential source of income for many families.



Mr Fernando believes that the company has a responsibility to support the communities and protect the environment in which its tea is produced, especially in the face of climate change. He insists that maintaining the quality of their products is critical, even if it means being removed from Australian supermarket shelves.

The tea industry is not only essential to the Sri Lankan economy, but it also represents a rich cultural heritage that has been passed down from generation to generation.



If Australian supermarkets force Dilmah to compromise on its commitment to quality and sustainability, it could have devastating consequences for Sri Lankan tea producers and their communities. Many small-scale tea producers rely on fair trade practices and premium prices to sustain their livelihoods, and without this support, they could be pushed out of the market.

'You would be undermining and destroying an industry that has sustained millions over 150 years,' said Mr Fernando.

Key Takeaways

  • Dilmah Tea is threatening to pull its products from Australian supermarket shelves amid a price dispute with Coles and Woolworths.
  • The Sri Lankan company's CEO said major supermarkets are demanding discounts and refusing to pay a premium for their hand-crafted, single-origin Ceylon tea bags.
  • Dilmah has reportedly not made a profit in Australia since 2009, and its market share is dwindling.
  • The company refuses to dilute its commitment to sustainability and ethical sourcing in order to provide a lower price to Australian supermarkets.

The future availability of Dilmah Tea in Australia is uncertain as the company remains locked in a bitter price dispute with supermarket giants Coles and Woolworths.

If the supermarkets continue to push for lower prices and refuse to pay a premium for Dilmah's high-quality, single-origin Ceylon tea bags, the Sri Lankan company may soon stop supplying its tea to Australian grocery chains.


Screen Shot 2023-03-27 at 10.04.17 AM.png
The future availability of Dilmah Tea in Australia remains uncertain. Credit: Unsplash/Matthew Henry.



So, what does this mean for our beloved morning cup of tea?

News sources have contacted both Coles and Woolworths for comment, but none have been given so far. For now, we suggest stocking up (within reason) if you're worried about being left without your favourite brew!

We'll be keeping a close eye on this developing situation and will provide updates as they become available.



Members, we'd love to hear your thoughts on this news story. Are you a fan of Dilmah Tea and concerned about the prospect of losing access to your favourite brew? Or do you think that the supermarkets are justified in seeking discounts from manufacturers?

This also brings us to a larger question: Are supermarkets becoming increasingly 'greedy' at the expense of underpaid manufacturers? It's an important issue that affects not just the tea industry but many others as well.

Do you think that companies like Dilmah should compromise on their commitment to sustainability and ethical sourcing to appease the demands of supermarkets? Or do you believe that supermarkets should pay a fair price to support the efforts of manufacturers and producers?

Let us know your thoughts in the comments section below. We look forward to hearing your perspectives on this matter!
 
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I didnt realize it was an Australian brand? But how's the cheek of the supermarkets trying to get the product for less, whilst they're making huge profits with exhorbitant price hikes on pretty much everything! - i bet the price wouldnt come down on the shelves! Pure greed!
 
Shouldn't the supermarkets let their customers decide if they want to pay more for quality.

Has anyone else noticed how coles brands are taking over and well known brands are less eg I only buy Cottees flavouring and in most stores they only stock the coles brands .
I have also seen this with alot of other food lines
 
I laugh myself to death over issues like this. All too often companies see the $$$ sparkle at getting their products ranged by Coles or Woolies who in the end drive the unit cost of the product to a level that is unsustainable. Not only that the Coles and Woollies expect, in a binding contract, expect the supplier to pay for the discounted price, plus adverting, plus shelf placing in stores, plus markdowns for losses (theft).

The suppliers become so engrossed in dealing with the the two BIG Companies that smaller retailers are forgotten.
The time comes when the supplier says "enough is enough"... the big too companies say "goodbye" and the supplier is left to hang out to dry. They have lost credibility
.
 
This was sent to me by a friend....
"Years ago Woolworths (I think) approached King Island Dairies to stock their beautiful cheeses etc. Woolworths wanted them for 12 months of the year and King Island said that they could only provide for 9 months a year as the quality reduced in winter when the grasses the cows fed on were not as nutritious as in the rest of the year resulting in products not being the high quality they wanted. Woolworths more or less said "12 months a year or not at all". So King Island said that their reputation for their quality products was not going to be compromised and they said no. Some time later, Woolworths came crawling back agreeing to take them for 9 months per year. Good on King Island for not being bullied by the retail giants."
 
Shouldn't the supermarkets let their customers decide if they want to pay more for quality.

Has anyone else noticed how coles brands are taking over and well known brands are less eg I only buy Cottees flavouring and in most stores they only stock the coles brands .
I have also seen this with alot of other food lines
That makes me laugh and it ties in with my previous post. The whole game in the retail market is to dominate the market. For this reason, I have not shopped at either of "the big two" for over ten years.
I know what they are doing.
 
Market forces should be allowed to play out in these circumstances. Let Dilmah put their teas in at a price they think is right and see if the sales are there. I would suggest that these trying times are not the right time for this though. People might want to pay more for a quality product but their available spend money won't let them. ;)
 
People have individual tastes with tea. If Dilmah has a high turnover than other brands, I'm sure the supermarkets wouldn't be pushing to make it cheaper. I prefer a stronger tea and usually buy Tetley extra strong & hubby only likes Twinings English Breakfast (which is always on special). I see Dilmah has a 50 pack extra strength for $4, so will try it.
 
Shouldn't the supermarkets let their customers decide if they want to pay more for quality.

Has anyone else noticed how coles brands are taking over and well known brands are less eg I only buy Cottees flavouring and in most stores they only stock the coles brands .
I have also seen this with alot of other food lines
It would appear that Australian customers are already deciding that they do not want to pay more: "In the past five years alone, sales in the country have plummeted from $37 million to just $29 million" - that's a considerable drop!
 
There's nothing quite like the comforting warmth of a steaming cup of tea to start your day, and for many of us, the perfect blend is crucial. But what happens when your favourite tea brand is in jeopardy of disappearing from the shelves?

In Australia, tea drinkers may soon have to say goodbye to one of their beloved brands as a bitter price dispute between Dilmah Tea and supermarket giants Coles and Woolworths heats up.



Apparently, the manufacturers of the high-quality, single-origin Ceylon tea bags that many Aussies have grown to love are refusing to give in to the supermarkets' demands for discounts.

Dilhan Fernando, the CEO of Dilmah Tea, has stated that the supermarkets are putting the future of their partnership at risk by refusing to pay a premium for the superior quality of their tea.

If negotiations fail, Dilmah may have no choice but to stop supplying its tea to Australian grocery chains, leaving tea lovers across the country in the lurch.


View attachment 16312
A beloved tea brand could soon be leaving the shelves of Coles and Woolworths. Credit: Unsplash/Max Chen.



Despite its worldwide reputation as the 10th biggest tea brand, Dilmah is facing significant difficulties in the Australian market. The company has not recorded a profit in Australia since 2009, and its market share is steadily declining. In the past five years alone, sales in the country have plummeted from $37 million to just $29 million.

Mr Fernando has publicly criticised Australian supermarkets, citing their 'unfair trading system' as a significant obstacle to his company's success. He believes that producers need to be fairly compensated for their products to enable them to maintain their commitment to quality.



'The producer needs to be empowered to offer a product with passion where corners are not cut. That can only happen when there is a fair price paid for the product,' Mr Fernando stated in an interview with The Australian.

'Consumers are looking for quality. But the directions we are being pushed in are an abandonment of this… It is crazy. We are being forced to chase our tail to deliver the next big thing when what we have in our hands is so substantial.'



Dilmah Tea, with its presence in over 100 countries worldwide, has been a household name in Australian supermarkets since its first deal with Coles in 1988. However, the company's commitment to sustainability and ethical sourcing has put them at odds with major Australian supermarkets, who are looking for cheaper deals.

Despite this, Mr Fernando, whose father established the company, is refusing to compromise on the quality and single-origin nature of their products in order to provide a lower price.

The company's unwavering commitment to their values has earned them a loyal following of consumers who appreciate their focus on quality and sustainability. According to Mr Fernando, consumers are looking for high-quality, single-origin teas, but this is often ignored by supermarkets looking to maximise profits.



The tea company's unwavering commitment to maintaining the quality and sustainability of its products is not just about satisfying consumers' demands, but also about supporting the Sri Lankan communities that supply the tea. Around 95 per cent of Dilmah's products are exported, making it an important contributor to the Sri Lankan economy.

As Sri Lanka faces tough economic times with high inflation rates, the tea industry has become even more critical to the country's recovery. Tea production employs around 10 per cent of the Sri Lankan workforce, making it an essential source of income for many families.



Mr Fernando believes that the company has a responsibility to support the communities and protect the environment in which its tea is produced, especially in the face of climate change. He insists that maintaining the quality of their products is critical, even if it means being removed from Australian supermarket shelves.

The tea industry is not only essential to the Sri Lankan economy, but it also represents a rich cultural heritage that has been passed down from generation to generation.



If Australian supermarkets force Dilmah to compromise on its commitment to quality and sustainability, it could have devastating consequences for Sri Lankan tea producers and their communities. Many small-scale tea producers rely on fair trade practices and premium prices to sustain their livelihoods, and without this support, they could be pushed out of the market.

'You would be undermining and destroying an industry that has sustained millions over 150 years,' said Mr Fernando.

Key Takeaways

  • Dilmah Tea is threatening to pull its products from Australian supermarket shelves amid a price dispute with Coles and Woolworths.
  • The Sri Lankan company's CEO said major supermarkets are demanding discounts and refusing to pay a premium for their hand-crafted, single-origin Ceylon tea bags.
  • Dilmah has reportedly not made a profit in Australia since 2009, and its market share is dwindling.
  • The company refuses to dilute its commitment to sustainability and ethical sourcing in order to provide a lower price to Australian supermarkets.

The future availability of Dilmah Tea in Australia is uncertain as the company remains locked in a bitter price dispute with supermarket giants Coles and Woolworths.

If the supermarkets continue to push for lower prices and refuse to pay a premium for Dilmah's high-quality, single-origin Ceylon tea bags, the Sri Lankan company may soon stop supplying its tea to Australian grocery chains.


View attachment 16313
The future availability of Dilmah Tea in Australia remains uncertain. Credit: Unsplash/Matthew Henry.



So, what does this mean for our beloved morning cup of tea?

News sources have contacted both Coles and Woolworths for comment, but none have been given so far. For now, we suggest stocking up (within reason) if you're worried about being left without your favourite brew!

We'll be keeping a close eye on this developing situation and will provide updates as they become available.



Members, we'd love to hear your thoughts on this news story. Are you a fan of Dilmah Tea and concerned about the prospect of losing access to your favourite brew? Or do you think that the supermarkets are justified in seeking discounts from manufacturers?

This also brings us to a larger question: Are supermarkets becoming increasingly 'greedy' at the expense of underpaid manufacturers? It's an important issue that affects not just the tea industry but many others as well.

Do you think that companies like Dilmah should compromise on their commitment to sustainability and ethical sourcing to appease the demands of supermarkets? Or do you believe that supermarkets should pay a fair price to support the efforts of manufacturers and producers?

Let us know your thoughts in the comments section below. We look forward to hearing your perspectives on this matter!

I think they are doing the right thing by people. But let's face it Dilmar is the only tea, I have never tasted any better, it will be hard t o find one that may even compare a little. Hope we don't see the end if Dilmar.
 
There's nothing quite like the comforting warmth of a steaming cup of tea to start your day, and for many of us, the perfect blend is crucial. But what happens when your favourite tea brand is in jeopardy of disappearing from the shelves?

In Australia, tea drinkers may soon have to say goodbye to one of their beloved brands as a bitter price dispute between Dilmah Tea and supermarket giants Coles and Woolworths heats up.



Apparently, the manufacturers of the high-quality, single-origin Ceylon tea bags that many Aussies have grown to love are refusing to give in to the supermarkets' demands for discounts.

Dilhan Fernando, the CEO of Dilmah Tea, has stated that the supermarkets are putting the future of their partnership at risk by refusing to pay a premium for the superior quality of their tea.

If negotiations fail, Dilmah may have no choice but to stop supplying its tea to Australian grocery chains, leaving tea lovers across the country in the lurch.


View attachment 16312
A beloved tea brand could soon be leaving the shelves of Coles and Woolworths. Credit: Unsplash/Max Chen.



Despite its worldwide reputation as the 10th biggest tea brand, Dilmah is facing significant difficulties in the Australian market. The company has not recorded a profit in Australia since 2009, and its market share is steadily declining. In the past five years alone, sales in the country have plummeted from $37 million to just $29 million.

Mr Fernando has publicly criticised Australian supermarkets, citing their 'unfair trading system' as a significant obstacle to his company's success. He believes that producers need to be fairly compensated for their products to enable them to maintain their commitment to quality.



'The producer needs to be empowered to offer a product with passion where corners are not cut. That can only happen when there is a fair price paid for the product,' Mr Fernando stated in an interview with The Australian.

'Consumers are looking for quality. But the directions we are being pushed in are an abandonment of this… It is crazy. We are being forced to chase our tail to deliver the next big thing when what we have in our hands is so substantial.'



Dilmah Tea, with its presence in over 100 countries worldwide, has been a household name in Australian supermarkets since its first deal with Coles in 1988. However, the company's commitment to sustainability and ethical sourcing has put them at odds with major Australian supermarkets, who are looking for cheaper deals.

Despite this, Mr Fernando, whose father established the company, is refusing to compromise on the quality and single-origin nature of their products in order to provide a lower price.

The company's unwavering commitment to their values has earned them a loyal following of consumers who appreciate their focus on quality and sustainability. According to Mr Fernando, consumers are looking for high-quality, single-origin teas, but this is often ignored by supermarkets looking to maximise profits.



The tea company's unwavering commitment to maintaining the quality and sustainability of its products is not just about satisfying consumers' demands, but also about supporting the Sri Lankan communities that supply the tea. Around 95 per cent of Dilmah's products are exported, making it an important contributor to the Sri Lankan economy.

As Sri Lanka faces tough economic times with high inflation rates, the tea industry has become even more critical to the country's recovery. Tea production employs around 10 per cent of the Sri Lankan workforce, making it an essential source of income for many families.



Mr Fernando believes that the company has a responsibility to support the communities and protect the environment in which its tea is produced, especially in the face of climate change. He insists that maintaining the quality of their products is critical, even if it means being removed from Australian supermarket shelves.

The tea industry is not only essential to the Sri Lankan economy, but it also represents a rich cultural heritage that has been passed down from generation to generation.



If Australian supermarkets force Dilmah to compromise on its commitment to quality and sustainability, it could have devastating consequences for Sri Lankan tea producers and their communities. Many small-scale tea producers rely on fair trade practices and premium prices to sustain their livelihoods, and without this support, they could be pushed out of the market.

'You would be undermining and destroying an industry that has sustained millions over 150 years,' said Mr Fernando.

Key Takeaways

  • Dilmah Tea is threatening to pull its products from Australian supermarket shelves amid a price dispute with Coles and Woolworths.
  • The Sri Lankan company's CEO said major supermarkets are demanding discounts and refusing to pay a premium for their hand-crafted, single-origin Ceylon tea bags.
  • Dilmah has reportedly not made a profit in Australia since 2009, and its market share is dwindling.
  • The company refuses to dilute its commitment to sustainability and ethical sourcing in order to provide a lower price to Australian supermarkets.

The future availability of Dilmah Tea in Australia is uncertain as the company remains locked in a bitter price dispute with supermarket giants Coles and Woolworths.

If the supermarkets continue to push for lower prices and refuse to pay a premium for Dilmah's high-quality, single-origin Ceylon tea bags, the Sri Lankan company may soon stop supplying its tea to Australian grocery chains.


View attachment 16313
The future availability of Dilmah Tea in Australia remains uncertain. Credit: Unsplash/Matthew Henry.



So, what does this mean for our beloved morning cup of tea?

News sources have contacted both Coles and Woolworths for comment, but none have been given so far. For now, we suggest stocking up (within reason) if you're worried about being left without your favourite brew!

We'll be keeping a close eye on this developing situation and will provide updates as they become available.



Members, we'd love to hear your thoughts on this news story. Are you a fan of Dilmah Tea and concerned about the prospect of losing access to your favourite brew? Or do you think that the supermarkets are justified in seeking discounts from manufacturers?

This also brings us to a larger question: Are supermarkets becoming increasingly 'greedy' at the expense of underpaid manufacturers? It's an important issue that affects not just the tea industry but many others as well.

Do you think that companies like Dilmah should compromise on their commitment to sustainability and ethical sourcing to appease the demands of supermarkets? Or do you believe that supermarkets should pay a fair price to support the efforts of manufacturers and producers?

Let us know your thoughts in the comments section below. We look forward to hearing your perspectives on this matter!

I think that the greed of Coles and Woolies has a lot to do with our inflation problem. While these companies are raising their prices they are trying to force suppliers into cutting their costs and quality. I would like to see the government step up and do something about this before they drive more companies broke.
 
People have individual tastes with tea. If Dilmah has a high turnover than other brands, I'm sure the supermarkets wouldn't be pushing to make it cheaper. I prefer a stronger tea and usually buy Tetley extra strong & hubby only likes Twinings English Breakfast (which is always on special). I see Dilmah has a 50 pack extra strength for $4, so will try it.
I'm a coffee drinker but on the odd occasion I also drink Tetley extra strong
 

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