In an age where convenience is king and online shopping has become a staple for many Australian households, the expectation of receiving goods in pristine condition remains a fundamental consumer right.

However, a recent incident involving a third-party Woolworths delivery driver has left customers across the nation fuming and questioning the reliability of such services.

The incident, which was captured on a customer's CCTV, shows the delivery driver in a less-than-flattering light as they are seen throwing grocery bags onto a customer's front porch in the pouring rain.

The footage, which has since gone viral on social media, has sparked a heated debate.

Aussie shoppers were outraged after a Woolworths delivery driver did this ‘grubby’ act. Credit: u/CreateYourUsername / Reddit

The outraged customer took to social media to share the footage and express their dissatisfaction.

Accompanying the video, the caption read: 'This grub bruised our fruit and busted a 2L milk. I didn't get his first throw on camera, but it was a big one, based on the bang I heard from three rooms away.'

The customer highlighted that the delivery driver was a 'personal shopper' working for a third-party company, which they claimed often resulted in unreliable service.

'Something like this seems to happen every time we use a partner driver,' they lamented.

The video has since prompted hundreds of viewers to share their own horror stories about third-party delivery services.

One viewer commented, 'That driver should not be allowed to deliver if he thinks it's even remotely OK to throw someone's shopping onto the floor like that.'

Another tried to reassure, 'Woolworths use both DoorDash and Uber Eats to deliver some of their orders—I promise not all of us are this disrespectful.'

Meanwhile, other customers defended Woolworths and suggested to shop directly next time.

'Woolies haven't hired anyone. That's a third party who's picked your order up from a store,' one wrote.

'To avoid this, pick a three-hour window that doesn't say “partner driver”. Anyone who is not a partner driver is hired by Woolies, and Woolies can give direct feedback to truck drivers.'

In response to the uproar, a Woolworths spokesperson expressed the incident was ‘disappointing’ and encouraged the customer to get in touch with their local store to resolve the issue.

‘We are very disappointed to see this customer's online order delivered like this,' they said.

'We would encourage this customer to contact us directly with their order details so we can refund any damaged products.'

'If customers are ever unhappy with their experience, we'd encourage them to contact our customer hub or speak with their local store team.'

You can watch the video below:

Credit: u/CreateYourUsername / Reddit​

Key Takeaways

• A third-party Woolworths delivery driver was criticised for carelessly throwing a customer's groceries onto their front porch, as captured on CCTV.
• The customer expressed their frustration on social media and highlighted how this was not an isolated incident with third-party delivery services.
• Viewers of the footage shared similar negative experiences with third-party delivery drivers, prompting discussions about the reliability of these services.
• A Woolworths spokesperson responded by expressing disappointment over the incident and encouraged the affected customer to get in touch for a refund on damaged products.

Have you had a similar experience with online grocery deliveries? How did you handle the situation, and what was the outcome? Share your stories with us in the comments below!

 

[Veggiepatch]

In response to the uproar, a Woolworths spokesperson expressed the incident was ‘disappointing’ and encouraged the customer to get in touch with their local store to resolve the issue.

While the driver's actions were deplorable, why didn't the online shopper do this in the first place instead of going to "social media". What remedial action is "social media" going to achieve? NONE!

What a total goose!