Being a fast-food worker isn't always a pleasant experience - especially at 1am when tensions flare, and tempers run high. But things reached a boiling point at a Wynyard McDonald's in Sydney’s CBD when a shocking brawl took place between staff and a less-than-happy customer - with both parties flinging food and hot drinks at each other.

This certainly isn't something we'd normally hear about in our Seniors Discount Club community. However, incidents involving fast food workers and customers in Australia have occasionally made headlines in the past. While most are resolved peacefully, this recent McDonald's quarrel serves as a stark reminder of how quickly things can escalate.

It's a timely reminder to always treat frontline staff with patience and respect – even if things aren't going your way.

The McDonald’s worker threw a coffee at the young man. Image source: Instagram/Brown Cardigan.

So, what went down at the Sydney McDonald's branch? It all began when a 23-year-old staff member threw a hot coffee in the face of the irate customer – a young man wearing grey shorts, a pink hoodie, and a cap. Although the cause of the argument remains unclear, it's obvious that the situation quickly escalated from that point.

​

The customer recoiled in surprise and slipped on the spilled drink. In retaliation, he decided to use his newfound 'weapons' – food and drinks – and launched them at the staff, even damaging their point of sale machine in the process.

As incidents like these can sometimes occur in public places like retail or hospitality establishments, here are some tips for handling tense situations:

1. Stay calm and composed.
2. Politely address the issue or ask for assistance.
3. If possible, avoid aggressive or confrontational behaviour.
4. Attempt to de-escalate the situation peacefully.

Other customers watched the spectacle, some screaming and others laughing, as the young man shouted profanities at the McDonald's employees.

However, vengeful staff didn't hold back their retaliation. One well-aimed drink was thrown right in the young man's face, leading him to spray staff with chips and other drinks sitting behind the counter. The incensed customer eventually retreated from the chaos, exiting the restaurant while grinning at the camera capturing the entire ordeal.

Since the incident, two teenagers aged 17 and 15 have been arrested and charged under the Young Offenders Act. The Act is an Australian legislation designed to divert young people away from the criminal justice system and provide them with alternative options to rehabilitate, such as counselling, conferences, or community work.

It's still unclear what repercussions the staff and the restaurant could face as a result of this incident – suspension, job loss etc. could all be possible outcomes.

The video of the event has circulated online, attracting a wide array of comments on both the humour and the darker aspects of the altercation. Some users shared their own experiences working in the service industry, emphasising the importance of treating staff with respect and understanding their potential struggles behind the scenes.

Key Takeaways

• A vicious fight erupted in an inner-city McDonald's between staff and an irate customer, with both sides hurling food and drinks at one another.
• Footage of the incident, which took place in Wynyard Station McDonald's in central Sydney, shows a member of staff hurl a drink in a customer's face.
• Two teenagers, aged 17 and 15, have since been arrested and charged under the Young Offenders Act.
• The video attracted hundreds of comments, with many condemning the customer's actions while others saw the funny side.

Although this might not be the type of incident our Seniors Discount Club members would usually be involved in, it serves as an important reminder to treat retail and hospitality staff with respect, understanding - and a little bit of patience! You never know what they may have had to deal with behind the scenes.

Have you ever seen an incident like this unfold before? What did you do? Tell us in the comment section below.

 

[Joydie]

Being a fast-food worker isn't always a pleasant experience - especially at 1am when tensions flare, and tempers run high. But things reached a boiling point at a Wynyard McDonald's in Sydney’s CBD when a shocking brawl took place between staff and a less-than-happy customer - with both parties flinging food and hot drinks at each other.

This certainly isn't something we'd normally hear about in our Seniors Discount Club community. However, incidents involving fast food workers and customers in Australia have occasionally made headlines in the past. While most are resolved peacefully, this recent McDonald's quarrel serves as a stark reminder of how quickly things can escalate.

It's a timely reminder to always treat frontline staff with patience and respect – even if things aren't going your way.

View attachment 22889

The McDonald’s worker threw a coffee at the young man. Image source: Instagram/Brown Cardigan.

So, what went down at the Sydney McDonald's branch? It all began when a 23-year-old staff member threw a hot coffee in the face of the irate customer – a young man wearing grey shorts, a pink hoodie, and a cap. Although the cause of the argument remains unclear, it's obvious that the situation quickly escalated from that point.

​

The customer recoiled in surprise and slipped on the spilled drink. In retaliation, he decided to use his newfound 'weapons' – food and drinks – and launched them at the staff, even damaging their point of sale machine in the process.

As incidents like these can sometimes occur in public places like retail or hospitality establishments, here are some tips for handling tense situations:

1. Stay calm and composed.
2. Politely address the issue or ask for assistance.
3. If possible, avoid aggressive or confrontational behaviour.
4. Attempt to de-escalate the situation peacefully.

Other customers watched the spectacle, some screaming and others laughing, as the young man shouted profanities at the McDonald's employees.

However, vengeful staff didn't hold back their retaliation. One well-aimed drink was thrown right in the young man's face, leading him to spray staff with chips and other drinks sitting behind the counter. The incensed customer eventually retreated from the chaos, exiting the restaurant while grinning at the camera capturing the entire ordeal.

Since the incident, two teenagers aged 17 and 15 have been arrested and charged under the Young Offenders Act. The Act is an Australian legislation designed to divert young people away from the criminal justice system and provide them with alternative options to rehabilitate, such as counselling, conferences, or community work.

It's still unclear what repercussions the staff and the restaurant could face as a result of this incident – suspension, job loss etc. could all be possible outcomes.

The video of the event has circulated online, attracting a wide array of comments on both the humour and the darker aspects of the altercation. Some users shared their own experiences working in the service industry, emphasising the importance of treating staff with respect and understanding their potential struggles behind the scenes.

Key Takeaways

• A vicious fight erupted in an inner-city McDonald's between staff and an irate customer, with both sides hurling food and drinks at one another.
• Footage of the incident, which took place in Wynyard Station McDonald's in central Sydney, shows a member of staff hurl a drink in a customer's face.
• Two teenagers, aged 17 and 15, have since been arrested and charged under the Young Offenders Act.
• The video attracted hundreds of comments, with many condemning the customer's actions while others saw the funny side.

Although this might not be the type of incident our Seniors Discount Club members would usually be involved in, it serves as an important reminder to treat retail and hospitality staff with respect, understanding - and a little bit of patience! You never know what they may have had to deal with behind the scenes.

Have you ever seen an incident like this unfold before? What did you do? Tell us in the comment section below.

The NSW government has, to its credit, just doubled the fine for abusive or threatening behaviour towards retail workers. The maximum was $2,200. It’s now $4,400. The ball is now in the court of the judiciary to start applying these fines instead of pussyfooting around with badly behaved members of the public.

 

[Judy HB]

Sounds like the retail worker threw the first coffee unless both parties can get fined.

 

[Joydie]

Hi Judy. On the news on Tuesday night, McDonald’s was asked if they’d suspended or let the employee go. The spokesman said they’ve taken no action against the employee because they’ve watched CCTV coverage of the incident and there’s a whole chunk of footage leading up to the drink throwing. This is not shown on the video clip released to the press.

 

[AlanQ]

Another all too familiar example of the Entitlement that seems to be ever growing in this country. Not sure if it's the lack of any social filter, think dealing with others on social media etc. The smile on the face of the idiots says it all. Clearly the employee was the victim of more than just the 'edited highlight' we see here.

 

[Lesle]

Being a fast-food worker isn't always a pleasant experience - especially at 1am when tensions flare, and tempers run high. But things reached a boiling point at a Wynyard McDonald's in Sydney’s CBD when a shocking brawl took place between staff and a less-than-happy customer - with both parties flinging food and hot drinks at each other.

This certainly isn't something we'd normally hear about in our Seniors Discount Club community. However, incidents involving fast food workers and customers in Australia have occasionally made headlines in the past. While most are resolved peacefully, this recent McDonald's quarrel serves as a stark reminder of how quickly things can escalate.

It's a timely reminder to always treat frontline staff with patience and respect – even if things aren't going your way.

View attachment 22889

The McDonald’s worker threw a coffee at the young man. Image source: Instagram/Brown Cardigan.

So, what went down at the Sydney McDonald's branch? It all began when a 23-year-old staff member threw a hot coffee in the face of the irate customer – a young man wearing grey shorts, a pink hoodie, and a cap. Although the cause of the argument remains unclear, it's obvious that the situation quickly escalated from that point.

​

The customer recoiled in surprise and slipped on the spilled drink. In retaliation, he decided to use his newfound 'weapons' – food and drinks – and launched them at the staff, even damaging their point of sale machine in the process.

As incidents like these can sometimes occur in public places like retail or hospitality establishments, here are some tips for handling tense situations:

1. Stay calm and composed.
2. Politely address the issue or ask for assistance.
3. If possible, avoid aggressive or confrontational behaviour.
4. Attempt to de-escalate the situation peacefully.

Other customers watched the spectacle, some screaming and others laughing, as the young man shouted profanities at the McDonald's employees.

However, vengeful staff didn't hold back their retaliation. One well-aimed drink was thrown right in the young man's face, leading him to spray staff with chips and other drinks sitting behind the counter. The incensed customer eventually retreated from the chaos, exiting the restaurant while grinning at the camera capturing the entire ordeal.

Since the incident, two teenagers aged 17 and 15 have been arrested and charged under the Young Offenders Act. The Act is an Australian legislation designed to divert young people away from the criminal justice system and provide them with alternative options to rehabilitate, such as counselling, conferences, or community work.

It's still unclear what repercussions the staff and the restaurant could face as a result of this incident – suspension, job loss etc. could all be possible outcomes.

The video of the event has circulated online, attracting a wide array of comments on both the humour and the darker aspects of the altercation. Some users shared their own experiences working in the service industry, emphasising the importance of treating staff with respect and understanding their potential struggles behind the scenes.

Key Takeaways

• A vicious fight erupted in an inner-city McDonald's between staff and an irate customer, with both sides hurling food and drinks at one another.
• Footage of the incident, which took place in Wynyard Station McDonald's in central Sydney, shows a member of staff hurl a drink in a customer's face.
• Two teenagers, aged 17 and 15, have since been arrested and charged under the Young Offenders Act.
• The video attracted hundreds of comments, with many condemning the customer's actions while others saw the funny side.

Although this might not be the type of incident our Seniors Discount Club members would usually be involved in, it serves as an important reminder to treat retail and hospitality staff with respect, understanding - and a little bit of patience! You never know what they may have had to deal with behind the scenes.

Have you ever seen an incident like this unfold before? What did you do? Tell us in the comment section below.

Those young kids who work at macca’s/hungry jack’s kfc just to name a few of the fast foods, They put up with so much crap from the public, if a pickle is out of place the customer makes a complaint and yells at the poor kid like she deliberately did it, I feel sorry for those kids today. It’s the same as working in retail. Those young ones put up with so much crap and I’m talking from experience my grandkids are those young kids working for Macca’s and the reject shop

 

[Gaena]

my first thought when looking at this was that the young man(idiot) probably said something offensive to the young girl to make her react the way that she did. His smile at the store cameras as he walked away also made me think it was all done so that he could get his 5 minutes of fame on social media

 

[ElCee]

Being a fast-food worker isn't always a pleasant experience - especially at 1am when tensions flare, and tempers run high. But things reached a boiling point at a Wynyard McDonald's in Sydney’s CBD when a shocking brawl took place between staff and a less-than-happy customer - with both parties flinging food and hot drinks at each other.

This certainly isn't something we'd normally hear about in our Seniors Discount Club community. However, incidents involving fast food workers and customers in Australia have occasionally made headlines in the past. While most are resolved peacefully, this recent McDonald's quarrel serves as a stark reminder of how quickly things can escalate.

It's a timely reminder to always treat frontline staff with patience and respect – even if things aren't going your way.

View attachment 22889

The McDonald’s worker threw a coffee at the young man. Image source: Instagram/Brown Cardigan.

So, what went down at the Sydney McDonald's branch? It all began when a 23-year-old staff member threw a hot coffee in the face of the irate customer – a young man wearing grey shorts, a pink hoodie, and a cap. Although the cause of the argument remains unclear, it's obvious that the situation quickly escalated from that point.

​

The customer recoiled in surprise and slipped on the spilled drink. In retaliation, he decided to use his newfound 'weapons' – food and drinks – and launched them at the staff, even damaging their point of sale machine in the process.

As incidents like these can sometimes occur in public places like retail or hospitality establishments, here are some tips for handling tense situations:

1. Stay calm and composed.
2. Politely address the issue or ask for assistance.
3. If possible, avoid aggressive or confrontational behaviour.
4. Attempt to de-escalate the situation peacefully.

Other customers watched the spectacle, some screaming and others laughing, as the young man shouted profanities at the McDonald's employees.

However, vengeful staff didn't hold back their retaliation. One well-aimed drink was thrown right in the young man's face, leading him to spray staff with chips and other drinks sitting behind the counter. The incensed customer eventually retreated from the chaos, exiting the restaurant while grinning at the camera capturing the entire ordeal.

Since the incident, two teenagers aged 17 and 15 have been arrested and charged under the Young Offenders Act. The Act is an Australian legislation designed to divert young people away from the criminal justice system and provide them with alternative options to rehabilitate, such as counselling, conferences, or community work.

It's still unclear what repercussions the staff and the restaurant could face as a result of this incident – suspension, job loss etc. could all be possible outcomes.

The video of the event has circulated online, attracting a wide array of comments on both the humour and the darker aspects of the altercation. Some users shared their own experiences working in the service industry, emphasising the importance of treating staff with respect and understanding their potential struggles behind the scenes.

Key Takeaways

• A vicious fight erupted in an inner-city McDonald's between staff and an irate customer, with both sides hurling food and drinks at one another.
• Footage of the incident, which took place in Wynyard Station McDonald's in central Sydney, shows a member of staff hurl a drink in a customer's face.
• Two teenagers, aged 17 and 15, have since been arrested and charged under the Young Offenders Act.
• The video attracted hundreds of comments, with many condemning the customer's actions while others saw the funny side.

Although this might not be the type of incident our Seniors Discount Club members would usually be involved in, it serves as an important reminder to treat retail and hospitality staff with respect, understanding - and a little bit of patience! You never know what they may have had to deal with behind the scenes.

Have you ever seen an incident like this unfold before? What did you do? Tell us in the comment section below.

I think it is also a timely reminder for hospitality and other staff to be polite to customers. I've noticed that staff appear more discourteous and rude of late.

 

[Marj53]

Looks like a setup to me . I reckon he probably got what he deserved.

 

[Macarj]

From what I can see the worker was the first one to be physical verbal discussions are fine and nothing wrong with a customer complaining the worker threw the coffee he should be spoken to about his behaviour

 

[POG]

Being a fast-food worker isn't always a pleasant experience - especially at 1am when tensions flare, and tempers run high. But things reached a boiling point at a Wynyard McDonald's in Sydney’s CBD when a shocking brawl took place between staff and a less-than-happy customer - with both parties flinging food and hot drinks at each other.

This certainly isn't something we'd normally hear about in our Seniors Discount Club community. However, incidents involving fast food workers and customers in Australia have occasionally made headlines in the past. While most are resolved peacefully, this recent McDonald's quarrel serves as a stark reminder of how quickly things can escalate.

It's a timely reminder to always treat frontline staff with patience and respect – even if things aren't going your way.

View attachment 22889

The McDonald’s worker threw a coffee at the young man. Image source: Instagram/Brown Cardigan.

So, what went down at the Sydney McDonald's branch? It all began when a 23-year-old staff member threw a hot coffee in the face of the irate customer – a young man wearing grey shorts, a pink hoodie, and a cap. Although the cause of the argument remains unclear, it's obvious that the situation quickly escalated from that point.

​

The customer recoiled in surprise and slipped on the spilled drink. In retaliation, he decided to use his newfound 'weapons' – food and drinks – and launched them at the staff, even damaging their point of sale machine in the process.

As incidents like these can sometimes occur in public places like retail or hospitality establishments, here are some tips for handling tense situations:

1. Stay calm and composed.
2. Politely address the issue or ask for assistance.
3. If possible, avoid aggressive or confrontational behaviour.
4. Attempt to de-escalate the situation peacefully.

Other customers watched the spectacle, some screaming and others laughing, as the young man shouted profanities at the McDonald's employees.

However, vengeful staff didn't hold back their retaliation. One well-aimed drink was thrown right in the young man's face, leading him to spray staff with chips and other drinks sitting behind the counter. The incensed customer eventually retreated from the chaos, exiting the restaurant while grinning at the camera capturing the entire ordeal.

Since the incident, two teenagers aged 17 and 15 have been arrested and charged under the Young Offenders Act. The Act is an Australian legislation designed to divert young people away from the criminal justice system and provide them with alternative options to rehabilitate, such as counselling, conferences, or community work.

It's still unclear what repercussions the staff and the restaurant could face as a result of this incident – suspension, job loss etc. could all be possible outcomes.

The video of the event has circulated online, attracting a wide array of comments on both the humour and the darker aspects of the altercation. Some users shared their own experiences working in the service industry, emphasising the importance of treating staff with respect and understanding their potential struggles behind the scenes.

Key Takeaways

• A vicious fight erupted in an inner-city McDonald's between staff and an irate customer, with both sides hurling food and drinks at one another.
• Footage of the incident, which took place in Wynyard Station McDonald's in central Sydney, shows a member of staff hurl a drink in a customer's face.
• Two teenagers, aged 17 and 15, have since been arrested and charged under the Young Offenders Act.
• The video attracted hundreds of comments, with many condemning the customer's actions while others saw the funny side.

Although this might not be the type of incident our Seniors Discount Club members would usually be involved in, it serves as an important reminder to treat retail and hospitality staff with respect, understanding - and a little bit of patience! You never know what they may have had to deal with behind the scenes.

Have you ever seen an incident like this unfold before? What did you do? Tell us in the comment section below.

We live in a stressful society; we are losing self-control, so sad.

 

[NotNats]

From what I can see the worker was the first one to be physical verbal discussions are fine and nothing wrong with a customer complaining the worker threw the coffee he should be spoken to about his behaviour

Before we condemn the young worker, I would love to see the whole security tape (from MickyDs) of this incident. As I believe there was a lot that happened before the coffee throw.

 

[Ricki]

Being a fast-food worker isn't always a pleasant experience - especially at 1am when tensions flare, and tempers run high. But things reached a boiling point at a Wynyard McDonald's in Sydney’s CBD when a shocking brawl took place between staff and a less-than-happy customer - with both parties flinging food and hot drinks at each other.

This certainly isn't something we'd normally hear about in our Seniors Discount Club community. However, incidents involving fast food workers and customers in Australia have occasionally made headlines in the past. While most are resolved peacefully, this recent McDonald's quarrel serves as a stark reminder of how quickly things can escalate.

It's a timely reminder to always treat frontline staff with patience and respect – even if things aren't going your way.

View attachment 22889

The McDonald’s worker threw a coffee at the young man. Image source: Instagram/Brown Cardigan.

So, what went down at the Sydney McDonald's branch? It all began when a 23-year-old staff member threw a hot coffee in the face of the irate customer – a young man wearing grey shorts, a pink hoodie, and a cap. Although the cause of the argument remains unclear, it's obvious that the situation quickly escalated from that point.

​

The customer recoiled in surprise and slipped on the spilled drink. In retaliation, he decided to use his newfound 'weapons' – food and drinks – and launched them at the staff, even damaging their point of sale machine in the process.

As incidents like these can sometimes occur in public places like retail or hospitality establishments, here are some tips for handling tense situations:

1. Stay calm and composed.
2. Politely address the issue or ask for assistance.
3. If possible, avoid aggressive or confrontational behaviour.
4. Attempt to de-escalate the situation peacefully.

Other customers watched the spectacle, some screaming and others laughing, as the young man shouted profanities at the McDonald's employees.

However, vengeful staff didn't hold back their retaliation. One well-aimed drink was thrown right in the young man's face, leading him to spray staff with chips and other drinks sitting behind the counter. The incensed customer eventually retreated from the chaos, exiting the restaurant while grinning at the camera capturing the entire ordeal.

Since the incident, two teenagers aged 17 and 15 have been arrested and charged under the Young Offenders Act. The Act is an Australian legislation designed to divert young people away from the criminal justice system and provide them with alternative options to rehabilitate, such as counselling, conferences, or community work.

It's still unclear what repercussions the staff and the restaurant could face as a result of this incident – suspension, job loss etc. could all be possible outcomes.

The video of the event has circulated online, attracting a wide array of comments on both the humour and the darker aspects of the altercation. Some users shared their own experiences working in the service industry, emphasising the importance of treating staff with respect and understanding their potential struggles behind the scenes.

Key Takeaways

• A vicious fight erupted in an inner-city McDonald's between staff and an irate customer, with both sides hurling food and drinks at one another.
• Footage of the incident, which took place in Wynyard Station McDonald's in central Sydney, shows a member of staff hurl a drink in a customer's face.
• Two teenagers, aged 17 and 15, have since been arrested and charged under the Young Offenders Act.
• The video attracted hundreds of comments, with many condemning the customer's actions while others saw the funny side.

Although this might not be the type of incident our Seniors Discount Club members would usually be involved in, it serves as an important reminder to treat retail and hospitality staff with respect, understanding - and a little bit of patience! You never know what they may have had to deal with behind the scenes.

Have you ever seen an incident like this unfold before? What did you do? Tell us in the comment section below.

Having worked with the public for 50 yrs I had many occasions I would have loved to do that but never did. Now at 73 I don't suffer fools anymore and there's a good chance I'd do it too.

 

[Colette 3799]

Having worked with the public for 50 yrs I had many occasions I would have loved to do that but never did. Now at 73 I don't suffer fools anymore and there's a good chance I'd do it too.

When I worked in a supermarket many years ago, I hated how certain customers would pick on the younger staff members. I always found great satisfaction in turning their words and behavour back on them selves. One regular nasty customer came in and threw a carton of cigarettes across the counter at a young girl and said loudly in front of a line of customers “I asked you for extra mild!”. I said in a quiet voice “And that exactly what you got. If you look again you would see they have changed the packaging“. He practically crawled out of the shop with the other customers having a good laugh at his expense.

 

[Jumping Jack Flash]

Before we condemn the young worker, I would love to see the whole security tape (from MickyDs) of this incident. As I believe there was a lot that happened before the coffee throw.

Exactly ....... there is always a reason before the action .