Reality star's $600-a-night room leaves everyone speechless for all the wrong reasons: 'My jaw just dropped'
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What should have been a dream getaway turned into a nightmare for one Aussie woman when she checked into a luxury resort on the Gold Coast.
What she found inside her $600-a-night room left her shocked, and her followers on social media even more stunned.
Samantha Moitzi, was left stunned after discovering the shocking state of her $600-a-night room at the Sheraton Grand Mirage Resort on the Gold Coast.
Samantha, who had previously appeared on MAFS, arrived at the resort ahead of her birthday celebrations, only to find her room in a state far from the pristine images seen online.
The reality didn’t match the promises of the premium lagoon room. ‘The Sheraton on the Gold Coast is meant to be really nice. We were like ‘let's book the tranquil lagoon room. It looks gorgeous.’ But this is what we got...’ Samantha shared.
Her social media post exposed the dirty reality of the resort, revealing murky lagoon water and outdoor furniture covered in dirt and ants.
Despite the picturesque images on the resort’s website, the footage showed a lagoon area that had not been properly maintained.
The water was described as ‘a decorative feature and not for swimming,’ accompanied by debris and an overall sense of neglect. The outdoor furniture, too, was left dirty and uncleaned.
Resort management responded swiftly after being alerted to the situation. They explained that ‘poor weather conditions’ in the area had temporarily hindered the upkeep of the outdoor spaces, including the ornamental lagoons.
A spokesperson clarified, ‘There were temporary challenges in maintaining our usual five-star standards across the outdoor areas of the property including the ornamental lagoons, which have since been addressed.’
In a statement to, the resort assured guests that they had acted quickly to address the issues raised. ‘At Sheraton Grand Mirage Resort, Gold Coast, the comfort and satisfaction of our guests are always our top priorities,’ they affirmed.
The resort also upgraded Samantha and her friends to a suite as a gesture of goodwill.
Keith Massey, the General Manager of the resort, voiced his surprise at the state of the room. ‘At the end of the day, it shouldn’t have been in that state,’ he said. The resort also clarified that guests are informed when booking the lagoon rooms that the water feature is not for swimming, a message reinforced by a sign within the room.
The resort also offered Samantha a full refund, adding to their efforts to resolve the situation. Samantha later shared a follow-up video, thanking the staff for their efforts.
‘The customer service so far has been amazing,’ she said, adding that they were even gifted a birthday cake for the inconvenience.
Many Aussies, however, were quick to react to the video, with one commenting, ‘That is shocking!! I hope you get a refund plus new room.’
Another wrote, ‘The way my jaw just dropped.’
Viewers expressed frustration at the state of the lagoon, calling it ‘foul’ and critiquing the lack of maintenance for such an expensive room.
‘That is criminal!! Please tell me they refunded you,’ one commenter wrote.
This incident drew attention to the gap between online expectations and the reality of luxury accommodations, leaving potential guests questioning the quality of the resort’s services.
Have you ever experienced a major disappointment during a hotel stay? Drop your stories in the comments below – we’d love to hear how you handled it!
What she found inside her $600-a-night room left her shocked, and her followers on social media even more stunned.
Samantha Moitzi, was left stunned after discovering the shocking state of her $600-a-night room at the Sheraton Grand Mirage Resort on the Gold Coast.
Samantha, who had previously appeared on MAFS, arrived at the resort ahead of her birthday celebrations, only to find her room in a state far from the pristine images seen online.
The reality didn’t match the promises of the premium lagoon room. ‘The Sheraton on the Gold Coast is meant to be really nice. We were like ‘let's book the tranquil lagoon room. It looks gorgeous.’ But this is what we got...’ Samantha shared.
Her social media post exposed the dirty reality of the resort, revealing murky lagoon water and outdoor furniture covered in dirt and ants.
Despite the picturesque images on the resort’s website, the footage showed a lagoon area that had not been properly maintained.
The water was described as ‘a decorative feature and not for swimming,’ accompanied by debris and an overall sense of neglect. The outdoor furniture, too, was left dirty and uncleaned.
Resort management responded swiftly after being alerted to the situation. They explained that ‘poor weather conditions’ in the area had temporarily hindered the upkeep of the outdoor spaces, including the ornamental lagoons.
A spokesperson clarified, ‘There were temporary challenges in maintaining our usual five-star standards across the outdoor areas of the property including the ornamental lagoons, which have since been addressed.’
In a statement to, the resort assured guests that they had acted quickly to address the issues raised. ‘At Sheraton Grand Mirage Resort, Gold Coast, the comfort and satisfaction of our guests are always our top priorities,’ they affirmed.
The resort also upgraded Samantha and her friends to a suite as a gesture of goodwill.
Keith Massey, the General Manager of the resort, voiced his surprise at the state of the room. ‘At the end of the day, it shouldn’t have been in that state,’ he said. The resort also clarified that guests are informed when booking the lagoon rooms that the water feature is not for swimming, a message reinforced by a sign within the room.
The resort also offered Samantha a full refund, adding to their efforts to resolve the situation. Samantha later shared a follow-up video, thanking the staff for their efforts.
‘The customer service so far has been amazing,’ she said, adding that they were even gifted a birthday cake for the inconvenience.
Many Aussies, however, were quick to react to the video, with one commenting, ‘That is shocking!! I hope you get a refund plus new room.’
Another wrote, ‘The way my jaw just dropped.’
Viewers expressed frustration at the state of the lagoon, calling it ‘foul’ and critiquing the lack of maintenance for such an expensive room.
‘That is criminal!! Please tell me they refunded you,’ one commenter wrote.
This incident drew attention to the gap between online expectations and the reality of luxury accommodations, leaving potential guests questioning the quality of the resort’s services.
Have you ever experienced a major disappointment during a hotel stay? Drop your stories in the comments below – we’d love to hear how you handled it!
