Qantas draws criticism for ‘horrific’ business lounge service
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Travelling to new places is always exciting. Everyone deserves to enjoy a holiday, especially if paid in a hefty amount for a VIP experience. But what happens if travellers don’t get the treatment they deserve?
A Qantas passenger took to social media to express their disappointment with the airline after being served a dish likened to ‘dog bones’ last March 15.
The passenger, who was in Qantas’ Business Lounge at Sydney Domestic Airport, saw the dish being brought out during their queue for food.
‘This was served up for paying customers. I watched it and even tried it. Was horrific,’ they said.
According to the passenger, everyone avoided the dish, which consisted of ‘sinew and gristle with a watery “sauce” and dry rice’.
‘[It] was horrid,’ the passenger recounted. The passenger also speculated that Qantas had been ‘cost-cutting and focusing on making profit,’ all while their airfares were getting expensive and customer satisfaction was at an ‘all-time low’.
‘Would not even feed that to a dog’
The image drew mixed reactions from Aussies.
Many called the dish ‘disgusting’ and ‘bone broth without the broth’. Other comments also questioned the airline’s declining quality, saying that it is in a ‘state of disrepair’.
Some comments were less concerned with the dish, emphasising that as long as the airline gets the job done, they are okay with it.
One comment stated: ‘At the end of the day, I'm in transit and not in a space I'm spending egregious amounts of time in.’
Not the first time
In a similar incident, passengers of the airline were served an ‘inedible’ breakfast meal composed of a soggy hashbrown and an egg dish, which one passenger said, ‘does not resemble any food I have ever ingested’.
‘Trust me it is bad,’ the customer stressed.
Food complaints aside, the airline also drew flak for leaking air conditioning in-flight, with paper napkins stuck in the A/C vent.
The airline’s hygienic conditions are also questioned, as another customer complained about ‘sitting in urine’ in a nine-hour flight from Bangkok to Sydney, demanding the airline a refund of $3,827. The airline initially refused, but later on offered to refund them.
With all these complaints on social media, people could not help but comment and share their concern about the airline’s overall condition. One comment raised that the customer experience is ‘revolting’, and ‘uniquely bad for Qantas’.
The airline issued a statement, saying the presentation of the meal did not meet their expectations, and are now looking into the matter.
‘We pride ourselves on delivering enjoyable dining experiences and this falls well short of our high standards,’ they add.
Key Takeaways:
What can you say about this, dear members? Is this acceptable service from Qantas? Or do you have any airline stories you’d like to share? Let us know in the comments!
A Qantas passenger took to social media to express their disappointment with the airline after being served a dish likened to ‘dog bones’ last March 15.
The passenger, who was in Qantas’ Business Lounge at Sydney Domestic Airport, saw the dish being brought out during their queue for food.
‘This was served up for paying customers. I watched it and even tried it. Was horrific,’ they said.
According to the passenger, everyone avoided the dish, which consisted of ‘sinew and gristle with a watery “sauce” and dry rice’.
‘[It] was horrid,’ the passenger recounted. The passenger also speculated that Qantas had been ‘cost-cutting and focusing on making profit,’ all while their airfares were getting expensive and customer satisfaction was at an ‘all-time low’.
Photo of the ‘horrific’ dish as seen in the Qantas Business Lounge. Credit: Reddit
‘Would not even feed that to a dog’
The image drew mixed reactions from Aussies.
Many called the dish ‘disgusting’ and ‘bone broth without the broth’. Other comments also questioned the airline’s declining quality, saying that it is in a ‘state of disrepair’.
Some comments were less concerned with the dish, emphasising that as long as the airline gets the job done, they are okay with it.
One comment stated: ‘At the end of the day, I'm in transit and not in a space I'm spending egregious amounts of time in.’
Not the first time
In a similar incident, passengers of the airline were served an ‘inedible’ breakfast meal composed of a soggy hashbrown and an egg dish, which one passenger said, ‘does not resemble any food I have ever ingested’.
‘Trust me it is bad,’ the customer stressed.
Food complaints aside, the airline also drew flak for leaking air conditioning in-flight, with paper napkins stuck in the A/C vent.
The airline’s hygienic conditions are also questioned, as another customer complained about ‘sitting in urine’ in a nine-hour flight from Bangkok to Sydney, demanding the airline a refund of $3,827. The airline initially refused, but later on offered to refund them.
With all these complaints on social media, people could not help but comment and share their concern about the airline’s overall condition. One comment raised that the customer experience is ‘revolting’, and ‘uniquely bad for Qantas’.
The airline issued a statement, saying the presentation of the meal did not meet their expectations, and are now looking into the matter.
‘We pride ourselves on delivering enjoyable dining experiences and this falls well short of our high standards,’ they add.
Key Takeaways:
- A Qantas passenger complained online about a business lounge dish that looked ‘horrific’.
- Many called the dish disgusting in response, while some were willing to let it slide as long as the airline did its job to transport people.
- The incident is the latest of several to bring Qantas’ service under the spotlight.
- Qantas said it was ‘disappointed’ with the meal’s presentation, and that it is investigating the matter.
What can you say about this, dear members? Is this acceptable service from Qantas? Or do you have any airline stories you’d like to share? Let us know in the comments!
