Post paralysis: Australia Post faces stampede of complaints over delivery fails!
- Replies 30
In an age where online shopping has become a staple for many, the reliability of postal services is more crucial than ever.
For our members who have embraced the digital revolution, the convenience of having goods delivered to their doorstep is undeniable.
However, this convenience is only as good as the delivery service, and it seems that Australia Post has been falling short of expectations.
The frustration among Australia Post customers is palpable, with a growing number of complaints about delivery failures.
Imagine the disappointment of waiting at home for a parcel, only to find that the postie has missed you entirely.
This scenario has become all too common, as evidenced by the outcry on a social media complaints page, which has amassed over 23,000 members.
The founder of this page, Stephen Shergold, echoed the sentiments of many when he described the lack of effort from some delivery drivers who are ‘not even coming to your door to let you know’ they were there.
‘If I order things online, if [they’re] sent to me via Australia Post, I always have to go to the post office (to collect),’ he claimed.
The tales of woe shared by customers were both bizarre and infuriating.
One customer recounted how they made eye contact and waved at a driver, who proceeded to take a photo of their letterbox and ‘still drove off’ without delivering the parcel.
Another customer was baffled by the excuse given for a non-delivery: a non-existent dog supposedly preventing the postie from making the drop.
‘The postie puts the “not able to be delivered reason” due to this non-existent dog,’ they shared.
Australia Post responded to these complaints, stating that their protocols for parcel deliveries are ‘stringent’.
A spokesperson stated, ‘Our drivers are required to knock three times and wait 30 seconds when delivering to households.’
Yet, customers' experiences suggested that these protocols were not always followed.
For those who have encountered such issues, it's important to know that formal complaints can be lodged with the Commonwealth Ombudsman.
This is a step that should not be taken lightly, as it can help to hold Australia Post accountable and potentially improve the service for everyone.
As frustrations mounted over Australia Post's delivery mishaps, customers became increasingly vocal about their grievances.
Reports of delivery failures and public displays of dissatisfaction, such as one customer's recent encounter with Australia Post's ‘locked gate’ excuse caught on camera, highlighted growing discontent with the postal service's operations.
These incidents underscore ongoing challenges faced by consumers relying on timely and reliable mail services.
Have you faced similar issues? How did you resolve them? We'd love to hear from you about your experiences with Australia Post or any other delivery services in the comments below.
For our members who have embraced the digital revolution, the convenience of having goods delivered to their doorstep is undeniable.
However, this convenience is only as good as the delivery service, and it seems that Australia Post has been falling short of expectations.
The frustration among Australia Post customers is palpable, with a growing number of complaints about delivery failures.
Imagine the disappointment of waiting at home for a parcel, only to find that the postie has missed you entirely.
This scenario has become all too common, as evidenced by the outcry on a social media complaints page, which has amassed over 23,000 members.
Australia Post faced widespread criticism for delivery issues, with thousands expressing dissatisfaction on a social media complaints page. Credit: Shutterstock
The founder of this page, Stephen Shergold, echoed the sentiments of many when he described the lack of effort from some delivery drivers who are ‘not even coming to your door to let you know’ they were there.
‘If I order things online, if [they’re] sent to me via Australia Post, I always have to go to the post office (to collect),’ he claimed.
The tales of woe shared by customers were both bizarre and infuriating.
One customer recounted how they made eye contact and waved at a driver, who proceeded to take a photo of their letterbox and ‘still drove off’ without delivering the parcel.
Another customer was baffled by the excuse given for a non-delivery: a non-existent dog supposedly preventing the postie from making the drop.
‘The postie puts the “not able to be delivered reason” due to this non-existent dog,’ they shared.
Australia Post responded to these complaints, stating that their protocols for parcel deliveries are ‘stringent’.
A spokesperson stated, ‘Our drivers are required to knock three times and wait 30 seconds when delivering to households.’
Yet, customers' experiences suggested that these protocols were not always followed.
For those who have encountered such issues, it's important to know that formal complaints can be lodged with the Commonwealth Ombudsman.
This is a step that should not be taken lightly, as it can help to hold Australia Post accountable and potentially improve the service for everyone.
As frustrations mounted over Australia Post's delivery mishaps, customers became increasingly vocal about their grievances.
Reports of delivery failures and public displays of dissatisfaction, such as one customer's recent encounter with Australia Post's ‘locked gate’ excuse caught on camera, highlighted growing discontent with the postal service's operations.
These incidents underscore ongoing challenges faced by consumers relying on timely and reliable mail services.
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