Not a policy change: Kmart responds to shoppers' uproar amid stricter returns policy
- Replies 17
For years, Kmart has been the go-to destination for affordable everyday items.
Along with it was their flexible return policy, allowing shoppers to return items without a receipt, often receiving store credit or exchanging without much fuss.
However, talks about a stricter return policy sparked concerns among shoppers.
Starting 1 August, the retailer will implement a stricter returns policy—requiring shoppers to show receipts before returning items.
A Kmart spokesperson clarified that this has always been the policy.
However, this was not enforced across all stores.
The change still sparked a conversation among shoppers, especially those who have grown accustomed to the shop's lenient return policy.
Showing receipts aimed to reduce confusion and streamline the returns process for staff and shoppers.
So, what do you need to do if you have a change-of-mind item and wish to return it to Kmart?
Keep any proof of purchase receipts, which can be physical or digital receipts through the Kmart or Target App, bank statements, or online order invoices.
If you decide to return an item, the refund will be processed back onto the card used for the purchase or given in cash.
The stringent policy will not affect the rights to return faulty items, which could be returned without a receipt.
Additionally, items must be returned within 60 days of purchase.
For OnePass members, items could be returned within an extended 365-day period.
The item should be in resalable condition—unused and should come with its original packaging, including manuals and accessories.
However, the following items will be excluded from the change-of-mind return policy:
This policy change is part of Kmart's broader strategy following a $10 billion restructuring deal, merging Kmart and Target under Wesfarmers.
The alignment of policies across both stores could be an attempt to create a consistent shopping experience, regardless of which store or brand shoppers purchase from.
The reaction from customers has been mixed, with some expressing frustration, particularly when it comes to returning Kmart's own brand items.
The policy shift could require adjustments for shoppers, but it reminds everyone of the importance of tracking purchases, especially when shopping at our favourite stores.
What do you think of Kmart's stricter returns policy? How do you keep track of your receipts and purchases? Share your thoughts and strategies in the comments below.
Along with it was their flexible return policy, allowing shoppers to return items without a receipt, often receiving store credit or exchanging without much fuss.
However, talks about a stricter return policy sparked concerns among shoppers.
Starting 1 August, the retailer will implement a stricter returns policy—requiring shoppers to show receipts before returning items.
A Kmart spokesperson clarified that this has always been the policy.
However, this was not enforced across all stores.
Kmart's previously lenient returns policy allowed shoppers to return items without any proof of purchase. Image Credit: Shutterstock/Daria Nipot
The change still sparked a conversation among shoppers, especially those who have grown accustomed to the shop's lenient return policy.
Showing receipts aimed to reduce confusion and streamline the returns process for staff and shoppers.
So, what do you need to do if you have a change-of-mind item and wish to return it to Kmart?
Keep any proof of purchase receipts, which can be physical or digital receipts through the Kmart or Target App, bank statements, or online order invoices.
If you decide to return an item, the refund will be processed back onto the card used for the purchase or given in cash.
The stringent policy will not affect the rights to return faulty items, which could be returned without a receipt.
Additionally, items must be returned within 60 days of purchase.
For OnePass members, items could be returned within an extended 365-day period.
The item should be in resalable condition—unused and should come with its original packaging, including manuals and accessories.
However, the following items will be excluded from the change-of-mind return policy:
- Cosmetics
- Fragrances
- Underwear
- Pierced jewellery and;
- Beddings and Linen
This policy change is part of Kmart's broader strategy following a $10 billion restructuring deal, merging Kmart and Target under Wesfarmers.
The alignment of policies across both stores could be an attempt to create a consistent shopping experience, regardless of which store or brand shoppers purchase from.
The reaction from customers has been mixed, with some expressing frustration, particularly when it comes to returning Kmart's own brand items.
The policy shift could require adjustments for shoppers, but it reminds everyone of the importance of tracking purchases, especially when shopping at our favourite stores.
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,but in this instance ,I asked.When I returned the next day with the queen in untouched in original wrapping as the king fitted the queen bed just fine,I was told that SHE would refund it for me but normally they wouldn't because people return blankets that the dog has obviously been lying on and get a refund?????Really???
