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NAB goes dark again! Here’s how to stay ahead of the next outage

News & Politics

NAB goes dark again! Here’s how to stay ahead of the next outage

  • Maan
  • By Maan
1760573724688.png NAB goes dark again! Here’s how to stay ahead of the next outage
Another NAB outage sparks banking frustration. Image source: Asian Banking & Finance

It happened again—another day, another NAB internet banking outage, and customers weren’t holding back their frustration.



For many, logging in to manage their money should be simple—but Wednesday proved anything but.



Even loyal customers found themselves cut off, forced to confront an increasingly unreliable digital banking system.




The bank confirmed on Wednesday that its digital services, including internet banking and the NAB app, were experiencing issues, with their tech team working to resolve them 'as soon as possible.'



While services were eventually restored, the outage sparked fresh criticism about NAB’s digital reliability and recurring problems.



Customers attempting to access accounts online were greeted with messages indicating the service was unavailable—a sight many knew all too well.




'Hey NAB! Wake up, your banking is down yet again.'

Frustrated NAB customer



NAB followed its now-familiar response pattern, apologising for the inconvenience and asking customers for patience while services were restored.



A spokesperson later confirmed mobile banking was restored first, followed by work to resolve remaining internet banking issues.




'If branches keep closing and customers are being directed online for everything, it might be time to invest in a few more digital banking specialists.'

Frustrated NAB customer




Recurring Outages Are Testing Patience



This latest disruption was not an isolated incident.



Earlier in 2024, NAB experienced a major outage that affected millions of its roughly 10 million customers.



Customer complaints reveal a recurring pattern of issues testing patience, from login failures to problems with transfers and account balances.



'For several days, NAB internet banking has not allowed me to log in,' wrote one customer. 'How long does an 'outage' have to last?!'



Another reported being unable to access their account for multiple days, while others struggled with basic functions like checking balances.



The timing is particularly challenging as bank branches continue to close across Australia, leaving older customers increasingly reliant on digital banking services.




The Seniors Squeeze



For many older Australians, outages represent more than inconvenience—they can be isolating and stressful when online banking is the primary way to manage finances.



This comment resonated widely, highlighting the frustration of seeing banks post billions in profits while essential services falter.




How to Prepare During Outages




Mobile apps often work when websites don't


Banks typically prioritise restoring mobile app services first during outages, so downloading your bank's app can provide an alternative access method. [9] [10]


During NAB's previous major outage, the mobile app was restored while desktop banking remained problematic.




Customers do have rights if an outage causes direct financial loss, such as missed payments resulting in fees.



Document any costs and contact your bank's customer service team to request compensation if necessary.



NAB publishes quarterly statistics about service availability, including outage lengths and impacts, offering transparency though many would prefer fewer reports and more reliability.



'Billions in profit and I can't pay a bill,' one exasperated customer wrote, capturing the disconnect between profits and service quality.




The Bigger Picture



As banks push more customers online while closing branches and reducing staff, reliable digital infrastructure has become essential—particularly for older Australians with fewer alternatives.



The solution extends beyond technical fixes; it requires recognising that dependable digital banking is fundamental infrastructure for modern life.



What This Means For You


NAB experienced a fresh internet banking outage on Wednesday, leaving millions of customers unable to access their accounts.


Mobile banking was restored first, showing just how important apps can be when websites fail.


Recurring outages like this only add to frustration, particularly as branches continue to close and more Australians are pushed towards digital banking.


While banks aren’t required to compensate for brief outages, customers do have rights if the disruption causes direct financial loss, and having practical backup strategies can help minimise inconvenience.


For everyday users, this means being prepared—keeping cash on hand, knowing account details, and having alternative ways to manage payments can make all the difference when your bank goes dark.




If NAB’s latest outage has left you frustrated, you’re not alone—other banks have faced similar widespread disruptions that caught customers off guard.


Understanding how these outages unfold and how banks respond can help you prepare and protect your finances in the future.


For another real-life example of a major service disruption, check out this story highlighting the chaos and customer reaction.


Read more: Panic erupts as major bank faces widespread service disruption





Have you been caught out by a banking outage recently, and what strategies did you use to stay on top of your finances?

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Our main accounts are with a Tasmanian Credit Union, though it might have recently joined or taken over a small banking chain, and I’ve never ever been inconvenienced by outages etc. They have an excellent online banking service, and are easy to call for any minor problems that we’ve encountered. All upgrades are done during the early hours of the morning. Hope I’m not jinxing them. 😅
 
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Reactions: Mark1 and Gus
Outages are becoming the new normal. Reliance on complicated digital systems and their vulnerability are expected. Life used to be so much simpler. I suppose this is what we get for progress - no system is completely foolproof.
 
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Reactions: Gus and PattiB
and the banks want us to go cashless- maybe they should have to go 5 years with out an outage or a hacking or any other crap to prove to us that their system are reliable -- so far a cashless society is the last thing we want because the banks digital system is rubbish and businesses want to be paid immediately for what they sell-- no operational card machine ,no one gets paid
 
Hold some cash at home. There are more bank shutdowns likely to come. We are more likely to lose money to scams than to "break and enter" crime. Scammers operate in the comfort of their own home with a phone and a computer rather than risk physically confronting persons in their own home. For them, what is not to like. So having some cash hidden at home is not as risky as it once was.
 
And they want to remove cash and make everything digital. I don't think so!
 
I definitely hold cash at home and on me so I am always covered no matter what happens. I am nit getting caught out that is for sure.
 

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