As the clock ticks down to the impending 3G network shutdown, many small and family-owned businesses found themselves in a technological bind.

The 3G network has been a backbone for various devices and services and is scheduled to be turned off by Monday, 28 October.

This transition could disrupt essential business operations if not prepared.


Australian Small Business and Family Enterprise Ombudsman Bruce Billson expressed his concern that many businesses might not fully grasp the extent of this change.

'This change is about far more than upgrading an old 3G phone,' Mr Billson stated, emphasising the need for greater awareness and preparation.

The 3G shutdown could also affect other technologies that rely on wireless communications.


These include fire alarms, remote sensors, medical monitors, tap-to-pay pads, EFTPOS terminals, security systems, cameras, elevator telephones, and more.

'Quite understandably, many of us focus on what the piece of kit actually does and the timesaving or technology-enhancing way it allows us to get on with business,' Mr Billson said.

'It would be terrible if the first time you learn it runs on 3G is when it shuts down, and that might be critical to your business operations.'


Some 4G devices run on 3G, and devices purchased overseas could be affected by the shutdown.

Australia has been preparing for the network closure since 2019.

TPG Telecom/Vodafone already switched its 3G network off, with Telstra and Optus following suit.

While service providers made extensive efforts to advise customers about the impending changes, the Ombudsman pointed out that more could be done to identify and inform those unknowingly reliant on 3G-dependent products.

The responsibility to act, however, largely falls on the consumers and business owners themselves.


To avoid becoming a '3G casualty', the Ombudsman released a checklist to ensure businesses are not caught off guard by the shutdown.

You may read the Australian Small Business and Family Enterprise Ombudsman's checklist here:


The transition from 3G to more advanced networks came with the promise of faster, more reliable connections.

However, businesses should take proactive steps to adapt to these changes.

By following the checklist and seeking assistance from networks, businesses and even homeowners could navigate this technological shift without interrupting their daily lives.

It's not just about staying connected; it's about ensuring the safety, security, and efficiency of the devices people use every day.
Have you started preparing for the 3G shutdown? Are there any devices or services you're concerned about during the network transition? Share your thoughts, experiences and opinions with us in the comments below.