For anyone who’s ever dealt with paperwork, queues, and strict photo rules, one process has always stood out as especially frustrating.

It’s a familiar routine many Aussies know all too well, but that could be about to change in a big way.

But change is on the horizon, and it’s a big one. Soon, Australians may be able to apply for or renew their passports entirely online, without ever having to set foot in a post office.


According to recent reports, the Department of Foreign Affairs and Trade (DFAT) is working on a fully digital passport application process.

While you can already renew some passports online, new applications still require an in-person visit to the post office.


But that could all change within the next 6 to 12 months, with a 100 per cent online process in the works.

Angela Cramp, an Australia Post licensee, told 2GB’s Ben Fordham that this digital option has been 'coming for a while.' She noted that if the capacity had been there, it might have launched two years ago.

'Renewals are online a lot these days, unless people are not able or don’t have a grandchild to do it for them,' she joked—a nod to the fact that many of us rely on tech-savvy family members to navigate online forms.


While the details are still being finalised, the plan is to allow both new applications and renewals to be completed online.

This means uploading your documents, submitting your photo, and paying fees—all from the comfort of your home.

For those who prefer the traditional way, don’t worry: DFAT has confirmed that you’ll still be able to apply in person at Australia Post branches if you wish.

At the moment, very few passport renewals are done entirely online.

Most people still prefer to visit the post office, where staff can check documents and ensure everything is in order. But as the digital process rolls out, we can expect more people to take advantage of the convenience.


The move to digital is part of a broader trend across government services, aiming to make life easier and more efficient for Australians.

The COVID-19 pandemic accelerated the shift to online services, and many of us have become more comfortable with digital forms and virtual appointments.

For seniors, this could mean less hassle and more independence—no need to arrange transport or wait in line.

Of course, there are still challenges. Not everyone is comfortable with technology, and some may need help navigating the new system.

That’s why it’s reassuring to know that in-person options will remain available for those who prefer them.


One of the biggest concerns with moving sensitive processes online is security. The government will need to ensure that the new system is robust, with strong protections against identity theft and fraud.

Expect to see multi-factor authentication, secure document uploads, and perhaps even video verification as part of the process.

If you’re planning a trip in the next year or so, keep an eye out for updates. The new system could save you time and effort, especially if you’re comfortable using a computer or tablet.

If you’re not, don’t worry—help will be available, and you can still visit your local post office if you prefer.

For those who like to be prepared, now’s a good time to make sure you have digital copies of your important documents and a recent passport photo saved on your device.

And if you’re not sure how to use online forms, maybe ask a family member or friend to walk you through the process.
Do you welcome the move to online passport applications, or do you prefer the personal touch of the post office? Have you had any memorable experiences (good or bad) with passport renewals in the past? Share your thoughts and stories in the comments below.

Read more: Delivering next-level services: Australia Post rolls out new upgrades to serve Aussies better