Is your toll rebate waiting for you? 720,000 drivers could be missing out

A significant opportunity for Sydney drivers may be slipping through the cracks, and the NSW government is urging them to take action before it’s too late.

What started as a well-intended relief measure has left many motorists unaware of the potential benefits they could claim

As the clock ticks, the true extent of the situation becomes clearer, revealing just how many are still in the dark.


The NSW government is urging Sydney motorists to make use of its toll road relief scheme, with a staggering $140 million still unclaimed in the first year of the initiative.


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NSW toll relief: $140 million still unclaimed. Image source: Pexel/Nandhu Kumar


This toll cap scheme, introduced in January 2024 by the Minns government, is designed to support residents in Western Sydney who face high toll costs.

Drivers who spend over $60 on tolls weekly can claim the excess back.

Despite $75 million already being paid out, Roads Minister John Graham is urging drivers to visit the Service NSW website and claim what they’re entitled to.


So far, more than 276,000 claims have been processed, with an average claim amount of $277.

The government reports that there are 115 suburbs, including Parramatta, Lidcombe, and Auburn, where the average claim exceeds $300.

Currently, 720,000 road users are eligible for relief, and the government is continuing talks with toll operators to push for broader reforms aimed at making tolls fairer for all drivers.


In a previous story, we explored how Aussies can claim up to $4,420 in toll relief rebates. Are you eligible?

Read our full story to find out.

Key Takeaways
  • The NSW government has launched a toll relief scheme aimed at helping drivers in Sydney, particularly those who spend more than $60 a week on tolls.
  • Despite $75 million already being paid out, $140 million remains unclaimed after the first year of the program.
  • Over 720,000 motorists are eligible for refunds, with an average claim of $277.
  • Government talks with toll operators continue to seek broader toll reforms for fairer pricing.

Are you one of the 720,000 eligible for relief? If you've already claimed, how easy was the process for you? Share your thoughts and experiences in the comments below.
 
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Just to assist us people who are not interested, to a certain degree depending on the subject matter, can you please identify the state or states affected in the main page information? I don't see that as an unreasonable request. Just something to consider and act on.
We can then make an informed decision to open the sub page, instead of us in other states getting our hopes up, thinking we may be in line to get a reasonable payment.
Thank you.
 
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After the headline, it does say “Sydney” and in the second line “NSW”. I would have thought that it would have been a sufficient hint!!!
 
I wish you'd put which state you're talking about with stories like this, in the heading. Very annoying to read something and it's not for your state.
 
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Why is a photo of a Thai city, most probably Bangkok, included in an article on Sydney's tolls?

Check out the signage on the building on the far right hand side of the photo. Definitely not English....

free-photo-of-bangkok-city-travel-street-photos-thailand-pattaya.jpeg
 

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