Is your super fund performing well? These new laws may protect your retirement dreams!

Retirement should be a time of relaxation and enjoyment, a reward for decades of hard work.

However, for many Australians, the path to a comfortable retirement is fraught with uncertainty.

Recognising the need for better protection and service standards, the Labor government stepped in with new legislation aimed at ensuring super funds are up to scratch.


The proposed mandatory service standards were a response to several concerns that significant superannuation funds are not adequately safeguarding the financial futures of Australians.

These standards were designed to instil a code of conduct emphasising the timely and compassionate handling of death benefits, efficient processing of insurance claims, and clear communication with members.

Financial Services Minister Stephen Jones made it clear that the industry needs to improve its services within the year.


compressed-pexels-savings.jpeg
The government aimed for a more efficient way of processing claims, especially as people approach retirement. Image Credit: Pexels/Picas Joe


According to his report, approximately 20 per cent of Australians are expected to reach retirement age by January 2026.

'Simple message to funds is we've just got to get better. You've got to get better at the way that you are dealing with your members,' Minister Jones said.

The new regulations should ensure that members receive the level of service they deserve.


These changes are particularly crucial in the handling of death benefit claims—something Minister Jones identified as the 'biggest problem'.

The urgency of this issue was further underscored by the Australian Securities and Investments Commission's (ASIC) civil proceedings against United Super and CBUS for alleged extensive delays in processing benefits—both death and permanent disability claims.

The impact of these delays could be devastating for families already dealing with the loss of a loved one.

With potential mortgage payments and financial obligations looming, swift claim processing should be the norm.

'That's exactly what life insurance is designed to deal with, and for those claims to be taking months and months and months, if not a year, to process, is just not good enough,' Minister Jones remarked.


In addition to these service standards, the government also flagged changes to the taxation of super accounts.

Treasurer Jim Chalmers announced plans to increase the tax rate on super accounts containing more than $3 million.

The proposed changes would see the tax rate on earnings above $3 million double from 15 per cent to 30 per cent.

These changes could affect a small fraction of super account holders.

Readers may learn more about these tax rate changes here.

It's essential for Australians over 60 to stay informed about their superannuation funds and the protections in place.

The new legislation could be a significant step towards ensuring that your retirement dreams are not only preserved but also respected by the institutions tasked with managing your savings.
Key Takeaways

  • Mandatory service standards are to be legislated for superannuation funds to protect Australians' financial future.
  • The new code of conduct emphasised prompt and empathetic handling of death benefits, efficient processing of insurance claims, and clear communication with members.
  • Financial Services Minister Stephen Jones stressed the need for superannuation funds to improve service within the following year.
  • The government previously proposed to double the tax rate on earnings for super accounts with over $3 million.
How do you feel about these proposed changes? Will they make a significant difference in the quality of service provided by super funds? Share your thoughts and opinions with us in the comments below.
 
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Funny, but whilst everyone agrees that the long term nature of retirement investing requires that superannuation changes be kept to an absolute minimum, Labor rolls out super changes faster than ever! Labor just can’t resist the low hanging fruit of our personal savings that it wants to throw at its ideological but loss-making campaigns! Shame on Labor!
 
Labour Party doesnt instill confidence in there management of Super with all these changes, the one to beware of is if they get back into power at the next election.
They will try to aquire X% of all Super (Managed as well as SMSF) to be placed in the hands of government for there Projects, can you imagine what will be left after they get these rights. :(
 
I too recently went through a traumatic experience making a legitimate claim on my superfund (my money not theirs!) upon my retirement. No names mentioned but it is the biggest one in Australia. They unnecessarily delayed the processing for many months (automated reply said it should take about a week), and when I tried to speak to a human being, the majority of staff were born in Southern Asia and were incapable of telling the truth and taking ownership of my claim. They were lazy, incompetent and heartless. Not racist, just a sad fact.
I ended up taking them to the Financial Industry Ombudsman to get some action.
The other sad and terrible fact I discovered in my own investigation was that 100% of the top executives and directors were all senior trade union and Labour Party hacks. None of them (yes, I found all of their email addresses) could give a sh_t about me as a long term working class member.
I found this to be the case for all of the large “Members Own” funds.
In the end, there was absolutely no reason or excuse for the long delay.
Shame on them all!
 
GIVPeople who vote labor are stupid.
Sadly the original purpose of this party no longer counts for a hill of beans, they would appear to have morphed into what the working peoples fought against, they have become not fit for purpose.
GIVE ALBO - THE ELBOW
 
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I want to make sure my children get my death benefits from my super fund when i pass . I did hear someone say it may not be straight forward when you die for them to claim ?? Thoughts anyone . I am with Hesta fund .
 
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I too recently went through a traumatic experience making a legitimate claim on my superfund (my money not theirs!) upon my retirement. No names mentioned but it is the biggest one in Australia. They unnecessarily delayed the processing for many months (automated reply said it should take about a week), and when I tried to speak to a human being, the majority of staff were born in Southern Asia and were incapable of telling the truth and taking ownership of my claim. They were lazy, incompetent and heartless. Not racist, just a sad fact.
I ended up taking them to the Financial Industry Ombudsman to get some action.
The other sad and terrible fact I discovered in my own investigation was that 100% of the top executives and directors were all senior trade union and Labour Party hacks. None of them (yes, I found all of their email addresses) could give a sh_t about me as a long term working class member.
I found this to be the case for all of the large “Members Own” funds.
In the end, there was absolutely no reason or excuse for the long delay.
Shame on them all!
That's just not good enough . I feel for you . Hope its not my fund .....
 
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I want to make sure my children get my death benefits from my super fund when i pass . I did hear someone say it may not be straight forward when you die for them to claim ?? Thoughts anyone . I am with Hesta fund .
The government wanted to know why I signed all my super over to my wife/mistress/partner and I not them that I was going into hospital.
 
I want to make sure my children get my death benefits from my super fund when i pass . I did hear someone say it may not be straight forward when you die for them to claim ?? Thoughts anyone . I am with Hesta fund .
Hi Sonata,
I can tell you that your official will instructions are normally ignored by all Super funds. If you want your Super (including life insurance within the fund) to go to your children, you must fill out Hesta’s forms (found online) “Binding Beneficiary” or “Non-Binding Beneficiary” (Lapsing and Non-Lapsing). I would suggest the Non-Lapsing Binding form in your case. They will then comply with these instructions, regardless of what your will says.
I’m not a qualified Super or Financial Advisor, so you should call Hesta and hope to speak to an English speaking human. Good luck!
 
I want to make sure my children get my death benefits from my super fund when i pass . I did hear someone say it may not be straight forward when you die for them to claim ?? Thoughts anyone . I am with Hesta fund .
Just recently went through this. Kids were fathers beneficiaries but it all went to the new wife as she was deemed more of a dependent.
 
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I want to make sure my children get my death benefits from my super fund when i pass . I did hear someone say it may not be straight forward when you die for them to claim ?? Thoughts anyone . I am with Hesta fund .
Set up your own Self Managed Fund, It's easy with a well trusted Accountant, and transfer all to it.
The Unions and Labor HATE Self Managed Funds, and that's why they get targeted for all sorts of robbery every time
 
I'm sorry to see this has turned into a political bias online. Unpleasant. Not taking sides with either party, you usually find only those who have strong opinions about something will air them... others like myself do not wish to be a forum for some of the venom and hatred shown here I will no longer read any of these comments on this forum, just enjoy the positive and fun parts. I don't believe this is the place to open these discussions which can make many, like me, feel uncomfortable. A reason I don't usually watch news items, usually turn of the TV/Radio and put on some nice relaxing music.
 
I'm sorry to see this has turned into a political bias online. Unpleasant.
These are the words of members.
For mine Politics aside the Politicians and the Judges who adjudicate and the KC`s all have a privilege we don't get.
Their super is Sacrosanct, it is not managed the same as the common man, they don't abide by all these changes, laws for them and us Differ :( Laws for them are loose and there is a grey area of Course.
So why should any Political persuasion worry about what happens if they can get our money to spend and don't have to budget.
 
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I want to make sure my children get my death benefits from my super fund when i pass . I did hear someone say it may not be straight forward when you die for them to claim ?? Thoughts anyone . I am with Hesta fund .
Draw all your Super before you die, Albo has a tax on you Kids receiving Super think I read 16% of all your super goes to the Gruberment then the Children can have their share. This does not apply if your Spouse dies.
 
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And...once they increase the tax rate for the wealthy, don't think for one minute the rest of us won't be exempt from their claws. All such measures must be opposed!
 
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