In today's fast-paced world, smartphones serve as extensions of ourselves to the world.

It holds precious memories, keeps everyone connected with their loved ones, and tracks down daily tasks.

Yet, what happens when the device that's supposed to make everyone's life easier becomes a potential hazard?


This scenario became a reality for owners of the Google Pixel 4a, a popular smartphone manufactured by internet giant Google.

The Google Pixel 4a has been available at major Australian retailers such as JB Hi-Fi, Harvey Norman, and Officeworks.

However, the Google Pixel 4a became the centre of a recall due to the risk of overheating, which could lead to burns or even a fire.


The Australian Competition and Consumer Commission (ACCC) issued a stark warning and urged users to stop using the device.

The root of the problem has been linked to an automatic Android 13 update rolled out for Google Pixel 4a devices in Australia on 8 January 2025.

'The firmware update provides new battery management features to mitigate the risk of overheating,' ACCC wrote in a notice.


This Android 13 update introduced new safety features, including enhanced battery management capabilities to mitigate the risk of overheating.

Despite these precautions, the potential for an overheating battery remains a significant concern.

The affected Google Pixel 4a units had the model number G025N and sold in Australia between 1 August 2020 and 30 September 2022.

Are you a Google Pixel 4a user? Here's how you can find your phone's model number:

The recall spanned several major carriers and retailers, including Google Australia, Telstra, JB Hi-Fi, Harvey Norman, Officeworks, Optus, and TPG Telecom.

The ACCC highlighted the dangers of fire and burn risks to users, especially when the phone is left unattended.

If you're a Google Pixel 4a owner, ensure that your device has received this critical update.

Customers affected by the recall are eligible for a refund.


There have been multiple cases of smartphones burning over the recent years.

Recently, a Brazilian woman suffered burns after her smartphone exploded in her back pocket.

Meanwhile, Australia saw an increase in lithium-ion battery fires in different states, albeit not limited to smartphones.

The ACCC advised consumers to verify if their Google Pixel 4a phones are running the latest firmware to protect users against these hazards.

Read the ACCC's full recall notice here.

Google Australia also has a dedicated support centre for Google Pixel 4a users here.

If you or someone you know uses a Google Pixel 4a, please share this information with them, as they might be affected by this recall.
Have you been affected by a smartphone recall before? How was the experience for you? Share your stories and thoughts about product recalls in the comments section below.