Is cash still king? Westpac customer protests bank's treatment of cash transactions

While it's true that digital transactions are slowly taking over traditional payment methods, many still prefer using tangible money for their everyday needs.

It's also common knowledge that banks are under pressure to monitor customers and watch for illegal transactions. But one outspoken bank critic has accused Westpac of going too far and 'punishing' bank customers for using cash.



Crispin Rovere, who works as an author, recently shared a troubling experience involving his bank, Westpac. He attempted to withdraw $2,000 from his accounts but was met with a freeze on his transactions.

The bank demanded an explanation for the withdrawal before allowing it to proceed.


compressed-Screen Shot 2023-08-17 at 10.57.26 AM.jpeg
Westpac customer calls out bank after claiming they are 'punishing' him for using cash. Credit: Shutterstock.



To resolve the situation, Rovere resorted to displaying on his phone the social media attention his previous clash with Westpac had garnered. This display seemed to unsettle the branch manager, who hastily approved his access to his funds.

However, Mr Rovere still had to endure a 45-minute delay before the branch manager officially confirmed that his accounts were no longer frozen.

Mr Rovere expressed frustration, suggesting no logical justification for his prolonged inconvenience. He interpreted this incident as an attempt by the bank to 'punish' him for opting to use cash.



A little over a year ago, Westpac froze Mr Rovere's accounts after he attempted to deposit a significant amount of cash, which fell below the $10,000 reporting threshold set by banks for federal government notifications.

It was then that the bank's 'anti-fraud team' insisted on knowing the purpose of the money. When Mr Rovere declined to disclose the intended use, the fraud team informed him that they would not unfreeze his accounts without this information.

Their response was curt: 'If you are not willing to disclose what you want the money for, we will not unfreeze your accounts. Thank you for contacting us. Goodbye.'

This prompted Mr Rovere to involve the branch manager. Although he has filed another internal complaint regarding this incident, he has yet to receive a response from Westpac.



In a previous incident, Westpac had attributed the freeze to a deposit made from a different state than the one where the account was opened. However, Mr Rovere contested this: 'The freezing occurred when I was physically standing in a branch in the same state as the account was opened.'

'Westpac are straight liars. There was no “online activity”; I was literally standing in the branch in person,' he added.

In response to the incident, a spokesperson for Westpac said: 'Due to confidentiality obligations, we are unable to comment on individual customer matters.'

'In response to the high number of scams and fraud cases, we apply extra care to ensure the safety and security of customers. This might include temporarily blocking an account when unusual activity is observed so relevant checks can be carried out.'

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It appears that this incident is not an isolated case. Recently, TV personality Prue MacSween shared a similar experience with a news outlet. She recounted how her 100-year-old mother was refused a significant withdrawal from her account unless she could provide answers about how she intended to use the money.

'It's just disgusting. It's your money, and they are using it to make these huge profits, and you have to justify why you are spending your money,' she said.

'I am offended we are all treated like we are money launderers for the simple act of wanting to take money out.'

Key Takeaways

  • Crispin Rovere recalled that Westpac froze his account when he attempted to withdraw $2,000 until he explained what the funds were intended for.
  • Mr Rovere claimed that he could access his money only after he showed the bank manager the media coverage of his previous issues with Westpac.
  • This isn't the first instance of this happening, with his accounts previously frozen after he attempted to make a significant cash deposit, significantly less than the $10,000 threshold banks are required to report to the federal government.
  • Westpac responded that they could not comment on individual customer matters due to 'confidentiality obligations'. However, they assured that they apply additional care to ensure customer safety and security in response to high numbers of scams and fraud cases.



We value banks' efforts to safeguard our money from scams and frauds. However, there might be instances where these protective measures become excessive, hindering our access to our hard-earned savings.

Could it be possible that these measures are part of a larger strategy to discourage cash transactions? We're interested in hearing your opinions on this matter, members. Please share your thoughts with us in the comments below!
 
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It is always the big 4 banks that create these problems, they will do anything to protect there billion dollars yearly profits, I joined my bank 30 years ago when it was a Credit Union and have never had a problem with them, in fact on two occasions I asked for some help they were right on the ball, over the years they have activated with smaller banks and Credit Unions and built up to where they are now.
 
While it's true that digital transactions are slowly taking over traditional payment methods, many still prefer using tangible money for their everyday needs.

It's also common knowledge that banks are under pressure to monitor customers and watch for illegal transactions. But one outspoken bank critic has accused Westpac of going too far and 'punishing' bank customers for using cash.



Crispin Rovere, who works as an author, recently shared a troubling experience involving his bank, Westpac. He attempted to withdraw $2,000 from his accounts but was met with a freeze on his transactions.

The bank demanded an explanation for the withdrawal before allowing it to proceed.


View attachment 27638
Westpac customer calls out bank after claiming they are 'punishing' him for using cash. Credit: Shutterstock.



To resolve the situation, Rovere resorted to displaying on his phone the social media attention his previous clash with Westpac had garnered. This display seemed to unsettle the branch manager, who hastily approved his access to his funds.

However, Mr Rovere still had to endure a 45-minute delay before the branch manager officially confirmed that his accounts were no longer frozen.

Mr Rovere expressed frustration, suggesting no logical justification for his prolonged inconvenience. He interpreted this incident as an attempt by the bank to 'punish' him for opting to use cash.



A little over a year ago, Westpac froze Mr Rovere's accounts after he attempted to deposit a significant amount of cash, which fell below the $10,000 reporting threshold set by banks for federal government notifications.

It was then that the bank's 'anti-fraud team' insisted on knowing the purpose of the money. When Mr Rovere declined to disclose the intended use, the fraud team informed him that they would not unfreeze his accounts without this information.

Their response was curt: 'If you are not willing to disclose what you want the money for, we will not unfreeze your accounts. Thank you for contacting us. Goodbye.'

This prompted Mr Rovere to involve the branch manager. Although he has filed another internal complaint regarding this incident, he has yet to receive a response from Westpac.



In a previous incident, Westpac had attributed the freeze to a deposit made from a different state than the one where the account was opened. However, Mr Rovere contested this: 'The freezing occurred when I was physically standing in a branch in the same state as the account was opened.'

'Westpac are straight liars. There was no “online activity”; I was literally standing in the branch in person,' he added.

In response to the incident, a spokesperson for Westpac said: 'Due to confidentiality obligations, we are unable to comment on individual customer matters.'

'In response to the high number of scams and fraud cases, we apply extra care to ensure the safety and security of customers. This might include temporarily blocking an account when unusual activity is observed so relevant checks can be carried out.'




It appears that this incident is not an isolated case. Recently, TV personality Prue MacSween shared a similar experience with a news outlet. She recounted how her 100-year-old mother was refused a significant withdrawal from her account unless she could provide answers about how she intended to use the money.

'It's just disgusting. It's your money, and they are using it to make these huge profits, and you have to justify why you are spending your money,' she said.

'I am offended we are all treated like we are money launderers for the simple act of wanting to take money out.'

Key Takeaways

  • Crispin Rovere recalled that Westpac froze his account when he attempted to withdraw $2,000 until he explained what the funds were intended for.
  • Mr Rovere claimed that he could access his money only after he showed the bank manager the media coverage of his previous issues with Westpac.
  • This isn't the first instance of this happening, with his accounts previously frozen after he attempted to make a significant cash deposit, significantly less than the $10,000 threshold banks are required to report to the federal government.
  • Westpac responded that they could not comment on individual customer matters due to 'confidentiality obligations'. However, they assured that they apply additional care to ensure customer safety and security in response to high numbers of scams and fraud cases.



We value banks' efforts to safeguard our money from scams and frauds. However, there might be instances where these protective measures become excessive, hindering our access to our hard-earned savings.

Could it be possible that these measures are part of a larger strategy to discourage cash transactions? We're interested in hearing your opinions on this matter, members. Please share your thoughts with us in the comments below!
I would remove my money from the bank post haste and advise my family and friends also. Years ago when wages were starting to be paid int banks we were told we would not be worse off. Well this could not be further from the truth. Bank charges, banks without cash, not providing coins in some credit unions, banks making multi billion dollar profits yet the poor old bank account holder coping high interest rates on home loans, insufficient fees fine the list goes on. Penalised we definitely are!
 
I would remove my money from the bank post haste and advise my family and friends also. Years ago when wages were starting to be paid int banks we were told we would not be worse off. Well this could not be further from the truth. Bank charges, banks without cash, not providing coins in some credit unions, banks making multi billion dollar profits yet the poor old bank account holder coping high interest rates on home loans, insufficient fees fine the list goes on. Penalised we definitely are!
This is the gestapo in action ,expect to see more of this in the future. We may all be better off if we ditched the big 4 ,and prove they are not needed there are plenty of other avenues we can use.
 
While it's true that digital transactions are slowly taking over traditional payment methods, many still prefer using tangible money for their everyday needs.

It's also common knowledge that banks are under pressure to monitor customers and watch for illegal transactions. But one outspoken bank critic has accused Westpac of going too far and 'punishing' bank customers for using cash.



Crispin Rovere, who works as an author, recently shared a troubling experience involving his bank, Westpac. He attempted to withdraw $2,000 from his accounts but was met with a freeze on his transactions.

The bank demanded an explanation for the withdrawal before allowing it to proceed.


View attachment 27638
Westpac customer calls out bank after claiming they are 'punishing' him for using cash. Credit: Shutterstock.



To resolve the situation, Rovere resorted to displaying on his phone the social media attention his previous clash with Westpac had garnered. This display seemed to unsettle the branch manager, who hastily approved his access to his funds.

However, Mr Rovere still had to endure a 45-minute delay before the branch manager officially confirmed that his accounts were no longer frozen.

Mr Rovere expressed frustration, suggesting no logical justification for his prolonged inconvenience. He interpreted this incident as an attempt by the bank to 'punish' him for opting to use cash.



A little over a year ago, Westpac froze Mr Rovere's accounts after he attempted to deposit a significant amount of cash, which fell below the $10,000 reporting threshold set by banks for federal government notifications.

It was then that the bank's 'anti-fraud team' insisted on knowing the purpose of the money. When Mr Rovere declined to disclose the intended use, the fraud team informed him that they would not unfreeze his accounts without this information.

Their response was curt: 'If you are not willing to disclose what you want the money for, we will not unfreeze your accounts. Thank you for contacting us. Goodbye.'

This prompted Mr Rovere to involve the branch manager. Although he has filed another internal complaint regarding this incident, he has yet to receive a response from Westpac.



In a previous incident, Westpac had attributed the freeze to a deposit made from a different state than the one where the account was opened. However, Mr Rovere contested this: 'The freezing occurred when I was physically standing in a branch in the same state as the account was opened.'

'Westpac are straight liars. There was no “online activity”; I was literally standing in the branch in person,' he added.

In response to the incident, a spokesperson for Westpac said: 'Due to confidentiality obligations, we are unable to comment on individual customer matters.'

'In response to the high number of scams and fraud cases, we apply extra care to ensure the safety and security of customers. This might include temporarily blocking an account when unusual activity is observed so relevant checks can be carried out.'




It appears that this incident is not an isolated case. Recently, TV personality Prue MacSween shared a similar experience with a news outlet. She recounted how her 100-year-old mother was refused a significant withdrawal from her account unless she could provide answers about how she intended to use the money.

'It's just disgusting. It's your money, and they are using it to make these huge profits, and you have to justify why you are spending your money,' she said.

'I am offended we are all treated like we are money launderers for the simple act of wanting to take money out.'

Key Takeaways

  • Crispin Rovere recalled that Westpac froze his account when he attempted to withdraw $2,000 until he explained what the funds were intended for.
  • Mr Rovere claimed that he could access his money only after he showed the bank manager the media coverage of his previous issues with Westpac.
  • This isn't the first instance of this happening, with his accounts previously frozen after he attempted to make a significant cash deposit, significantly less than the $10,000 threshold banks are required to report to the federal government.
  • Westpac responded that they could not comment on individual customer matters due to 'confidentiality obligations'. However, they assured that they apply additional care to ensure customer safety and security in response to high numbers of scams and fraud cases.



We value banks' efforts to safeguard our money from scams and frauds. However, there might be instances where these protective measures become excessive, hindering our access to our hard-earned savings.

Could it be possible that these measures are part of a larger strategy to discourage cash transactions? We're interested in hearing your opinions on this matter, members. Please share your thoughts with us in the comments below!
To protect people from being scammed, the bank has to take measures to protect the customer, there is no win win situation.
 
This is an outrage! It’s your money, not the banks and you can do with it whatever you damned well please! How dare the bank refuse to handover YOUR money. Here they are making Billions of dollars in profit out of OUR money then they have the Gaul to refuse to give it back?
Yes, close your account down now, go to another bank and you tell them what YOUR policy will be when it comes to withdrawing your own money!
 
To protect people from being scammed, the bank has to take measures to protect the customer, there is no win win situation.
There are measures in place for scammers, this person was in the bank not online. The bank overstepped the boundaries. You need to provide identification and if over $10,0000 a reason for the transaction but the bank teller has boundaries to work within.
 
As a retailer dealing with customers everyday, this is exactly what we are hearing. How dare anyone ask you what you need YOUR money for. Why cant businesses stick to what their business is. Supermarkets should stick to selling food not insurances for pets/house/life. As far as the banks are concerned and whoever started the chinese whispers about going cash less, get a grip. $8.1billion withdrawn from ATMs in a year. The so called data protection in this country is still at kindergarten stage and thats why people are being scammed. Everyone and anyone can follow you by your banking transactions because nothing is safe. And then when the younger ones need a home loan, look out, its not happening if you are one of those who buys 3 coffees a day and pays by tap or are paying for your groceries on Afterpay or Zip or any of those take now and pay later. No wonder the bank of mum and dad needs to dig deep.
 
As a retailer dealing with customers everyday, this is exactly what we are hearing. How dare anyone ask you what you need YOUR money for. Why cant businesses stick to what their business is. Supermarkets should stick to selling food not insurances for pets/house/life. As far as the banks are concerned and whoever started the chinese whispers about going cash less, get a grip. $8.1billion withdrawn from ATMs in a year. The so called data protection in this country is still at kindergarten stage and thats why people are being scammed. Everyone and anyone can follow you by your banking transactions because nothing is safe. And then when the younger ones need a home loan, look out, its not happening if you are one of those who buys 3 coffees a day and pays by tap or are paying for your groceries on Afterpay or Zip or any of those take now and pay later. No wonder the bank of mum and dad needs to dig deep.
Going cashless is not Chinese whispers, haven’t you heard of the WEF ( World Economic Forum) part of the NEW WORLD ORDER ,they were on TV recently telling us cash will be out in 5 years and will be digital. We have been warned what’s coming.
 
While it's true that digital transactions are slowly taking over traditional payment methods, many still prefer using tangible money for their everyday needs.

It's also common knowledge that banks are under pressure to monitor customers and watch for illegal transactions. But one outspoken bank critic has accused Westpac of going too far and 'punishing' bank customers for using cash.



Crispin Rovere, who works as an author, recently shared a troubling experience involving his bank, Westpac. He attempted to withdraw $2,000 from his accounts but was met with a freeze on his transactions.

The bank demanded an explanation for the withdrawal before allowing it to proceed.


View attachment 27638
Westpac customer calls out bank after claiming they are 'punishing' him for using cash. Credit: Shutterstock.



To resolve the situation, Rovere resorted to displaying on his phone the social media attention his previous clash with Westpac had garnered. This display seemed to unsettle the branch manager, who hastily approved his access to his funds.

However, Mr Rovere still had to endure a 45-minute delay before the branch manager officially confirmed that his accounts were no longer frozen.

Mr Rovere expressed frustration, suggesting no logical justification for his prolonged inconvenience. He interpreted this incident as an attempt by the bank to 'punish' him for opting to use cash.



A little over a year ago, Westpac froze Mr Rovere's accounts after he attempted to deposit a significant amount of cash, which fell below the $10,000 reporting threshold set by banks for federal government notifications.

It was then that the bank's 'anti-fraud team' insisted on knowing the purpose of the money. When Mr Rovere declined to disclose the intended use, the fraud team informed him that they would not unfreeze his accounts without this information.

Their response was curt: 'If you are not willing to disclose what you want the money for, we will not unfreeze your accounts. Thank you for contacting us. Goodbye.'

This prompted Mr Rovere to involve the branch manager. Although he has filed another internal complaint regarding this incident, he has yet to receive a response from Westpac.



In a previous incident, Westpac had attributed the freeze to a deposit made from a different state than the one where the account was opened. However, Mr Rovere contested this: 'The freezing occurred when I was physically standing in a branch in the same state as the account was opened.'

'Westpac are straight liars. There was no “online activity”; I was literally standing in the branch in person,' he added.

In response to the incident, a spokesperson for Westpac said: 'Due to confidentiality obligations, we are unable to comment on individual customer matters.'

'In response to the high number of scams and fraud cases, we apply extra care to ensure the safety and security of customers. This might include temporarily blocking an account when unusual activity is observed so relevant checks can be carried out.'




It appears that this incident is not an isolated case. Recently, TV personality Prue MacSween shared a similar experience with a news outlet. She recounted how her 100-year-old mother was refused a significant withdrawal from her account unless she could provide answers about how she intended to use the money.

'It's just disgusting. It's your money, and they are using it to make these huge profits, and you have to justify why you are spending your money,' she said.

'I am offended we are all treated like we are money launderers for the simple act of wanting to take money out.'

Key Takeaways

  • Crispin Rovere recalled that Westpac froze his account when he attempted to withdraw $2,000 until he explained what the funds were intended for.
  • Mr Rovere claimed that he could access his money only after he showed the bank manager the media coverage of his previous issues with Westpac.
  • This isn't the first instance of this happening, with his accounts previously frozen after he attempted to make a significant cash deposit, significantly less than the $10,000 threshold banks are required to report to the federal government.
  • Westpac responded that they could not comment on individual customer matters due to 'confidentiality obligations'. However, they assured that they apply additional care to ensure customer safety and security in response to high numbers of scams and fraud cases.



We value banks' efforts to safeguard our money from scams and frauds. However, there might be instances where these protective measures become excessive, hindering our access to our hard-earned savings.

Could it be possible that these measures are part of a larger strategy to discourage cash transactions? We're interested in hearing your opinions on this matter, members. Please share your thoughts with us in the comments below!
Before we retired in April this year I was submitted to having to show my licence at cba various banks when I deposited $1000 or more but less than $10,000 to my business account using my business card. Absolutely ridiculous.
 
While it's true that digital transactions are slowly taking over traditional payment methods, many still prefer using tangible money for their everyday needs.

It's also common knowledge that banks are under pressure to monitor customers and watch for illegal transactions. But one outspoken bank critic has accused Westpac of going too far and 'punishing' bank customers for using cash.



Crispin Rovere, who works as an author, recently shared a troubling experience involving his bank, Westpac. He attempted to withdraw $2,000 from his accounts but was met with a freeze on his transactions.

The bank demanded an explanation for the withdrawal before allowing it to proceed.


View attachment 27638
Westpac customer calls out bank after claiming they are 'punishing' him for using cash. Credit: Shutterstock.



To resolve the situation, Rovere resorted to displaying on his phone the social media attention his previous clash with Westpac had garnered. This display seemed to unsettle the branch manager, who hastily approved his access to his funds.

However, Mr Rovere still had to endure a 45-minute delay before the branch manager officially confirmed that his accounts were no longer frozen.

Mr Rovere expressed frustration, suggesting no logical justification for his prolonged inconvenience. He interpreted this incident as an attempt by the bank to 'punish' him for opting to use cash.



A little over a year ago, Westpac froze Mr Rovere's accounts after he attempted to deposit a significant amount of cash, which fell below the $10,000 reporting threshold set by banks for federal government notifications.

It was then that the bank's 'anti-fraud team' insisted on knowing the purpose of the money. When Mr Rovere declined to disclose the intended use, the fraud team informed him that they would not unfreeze his accounts without this information.

Their response was curt: 'If you are not willing to disclose what you want the money for, we will not unfreeze your accounts. Thank you for contacting us. Goodbye.'

This prompted Mr Rovere to involve the branch manager. Although he has filed another internal complaint regarding this incident, he has yet to receive a response from Westpac.



In a previous incident, Westpac had attributed the freeze to a deposit made from a different state than the one where the account was opened. However, Mr Rovere contested this: 'The freezing occurred when I was physically standing in a branch in the same state as the account was opened.'

'Westpac are straight liars. There was no “online activity”; I was literally standing in the branch in person,' he added.

In response to the incident, a spokesperson for Westpac said: 'Due to confidentiality obligations, we are unable to comment on individual customer matters.'

'In response to the high number of scams and fraud cases, we apply extra care to ensure the safety and security of customers. This might include temporarily blocking an account when unusual activity is observed so relevant checks can be carried out.'




It appears that this incident is not an isolated case. Recently, TV personality Prue MacSween shared a similar experience with a news outlet. She recounted how her 100-year-old mother was refused a significant withdrawal from her account unless she could provide answers about how she intended to use the money.

'It's just disgusting. It's your money, and they are using it to make these huge profits, and you have to justify why you are spending your money,' she said.

'I am offended we are all treated like we are money launderers for the simple act of wanting to take money out.'

Key Takeaways

  • Crispin Rovere recalled that Westpac froze his account when he attempted to withdraw $2,000 until he explained what the funds were intended for.
  • Mr Rovere claimed that he could access his money only after he showed the bank manager the media coverage of his previous issues with Westpac.
  • This isn't the first instance of this happening, with his accounts previously frozen after he attempted to make a significant cash deposit, significantly less than the $10,000 threshold banks are required to report to the federal government.
  • Westpac responded that they could not comment on individual customer matters due to 'confidentiality obligations'. However, they assured that they apply additional care to ensure customer safety and security in response to high numbers of scams and fraud cases.



We value banks' efforts to safeguard our money from scams and frauds. However, there might be instances where these protective measures become excessive, hindering our access to our hard-earned savings.

Could it be possible that these measures are part of a larger strategy to discourage cash transactions? We're interested in hearing your opinions on this matter, members. Please share your thoughts with us in the comments below!
If it was to pay a scammer this person would have had reason to scream. These days it is probably prudent to forewarn the bank the day before of the need for a large withdrawal.
 
Good on Mr Rovere for standing up for his right to withdraw cash. That'll teach the Big 4 bastards a thing or two.

He should contact the Australian Financial Complaints Authority with his grievance.

Anyway, to stir the pot, I would have told Westpac that the $2000 was for services of a high end hooker.
I am a teller and I personally don't care what you do with your money but I see several times everyday where asking a person what the withdrawal is for and having a scam conversation has prompted a rethink and many times over the year the client has come back and thanked me. The car ended up being stolen, the guy doing the repair was unlicensed. This question of what the cash is for comes from a place of care. We read the scam warnings everyday in this newsletter. Giving a staff member a hard time and being sarcastic is inexcusable. My main goal for going to work each day is to serve and help customers not to upset them and be the victim of bank bashing
 
It is always the big 4 banks that create these problems, they will do anything to protect there billion dollars yearly profits, I joined my bank 30 years ago when it was a Credit Union and have never had a problem with them, in fact on two occasions I asked for some help they were right on the ball, over the years they have activated with smaller banks and Credit Unions and built up to where they are now.
Perhaps we all need to transfer our money & business to your credit union. It’s gotten to a stage that the big 4 banks continue to rake in record profits each year using our money & give nothing in return. The lack of service today is staggering in itself but they need to give back money in the form of interest!

It is always the big 4 banks that create these problems, they will do anything to protect there billion dollars yearly profits, I joined my bank 30 years ago when it was a Credit Union and have never had a problem with them, in fact on two occasions I asked for some help they were right on the ball, over the years they have activated with smaller banks and Credit Unions and built up to where they are now.
 
I'm glad I bank at Bendigo Bank. No matter which branch I enter the staff everywhere are always helpful and friendly. So I suggest that poor gentleman move all his accounts to Bendigo Bank (and NO I am not employed by them!!!) I'm simply a very long term satisfied customer. Good luck!
 
I'm glad I bank at Bendigo Bank. No matter which branch I enter the staff everywhere are always helpful and friendly. So I suggest that poor gentleman move all his accounts to Bendigo Bank (and NO I am not employed by them!!!) I'm simply a very long term satisfied customer. Good luck!
I also bank at Bendigo Bank and yes they ask for a reason to withdraw any amount over $ 10K. When l asked why, i was told they had to ask as it is reported to the ATO. So l withdraw smaller amounts with no questions asked.
 

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