'Don't expect logic': Supermarket's packaging strategy confuses shoppers
- Replies 5
When shopping online, sometimes we have to expect the unexpected.
Yet, some digital purchases could leave us scratching our heads in bewilderment.
This was the case for a number of Coles customers who have noticed an odd detail in their online grocery deliveries.
An anonymous shopper recently shared his odd online shopping experience at Coles.
According to the shopper, he received one piece of fruit bagged separately in their Coles online delivery.
'My partner and I have been getting Coles delivery since COVID-19, and every time, there's always one apple bagged by itself, or one banana, or one orange,' he wrote in a post.
The shopper then wondered about the reason behind Coles' peculiar packing practice.
'I'm not upset or anything. It's just odd,' he added.
'Is there an accountability practice in their bagging or something? I just don't get it.'
The post quickly garnered the attention of other Coles shoppers and even those claiming to be staff members in the supermarket chain.
'It's Coles. Don't expect logic,' a comment read.
'It happens quite a bit. Not every single order, but at least a few per shift.'
'Big orders are split between different crates. For some reason, whatever program divides items and separates them into crates will separate things like fruit,' a third added.
'It was always so unsatisfying when I had to bag one bit of fruit separate from the rest purely because the system forced me to.'
'I notice this too,' another chimed in.
'No complaints, though, as we reuse the plastics as bin liners. Just very odd when double-checking items.'
In response to the growing curiosity and concern, a Coles spokesperson addressed the issue.
'Coles is committed to reducing unnecessary plastics in our stores and online,' the spokesperson stated.
'This is a rare incident that is not in line with our operating standards.'
'Our team members receive specific training directed to bag each product together in a single fresh-produce bag,' the spokesperson concluded.
However, the packaging issue remained prevalent among multiple customers.
This issue was not the only recent development that has put Coles in the spotlight.
Earlier this week, a 63-year-old Coles worker was allegedly stabbed by a teenager.
This incident pushed Coles to remove kitchen knives from the shelves across all Australian stores.
They described the move as a precautionary measure as they conducted a review of their safety standards.
As we enjoy the convenience of online shopping, supermarkets like Coles continue to adopt measures ensuring customer satisfaction and safety.
Have you experienced any peculiar packing in your online grocery orders? Have you noticed other online shopping oddities that left you puzzled? Share your stories with us in the comments below!
Yet, some digital purchases could leave us scratching our heads in bewilderment.
This was the case for a number of Coles customers who have noticed an odd detail in their online grocery deliveries.
An anonymous shopper recently shared his odd online shopping experience at Coles.
According to the shopper, he received one piece of fruit bagged separately in their Coles online delivery.
'My partner and I have been getting Coles delivery since COVID-19, and every time, there's always one apple bagged by itself, or one banana, or one orange,' he wrote in a post.
The shopper shared an image of separately packaged fruit they received from Coles. Image Credit: Reddit/Isaac129
The shopper then wondered about the reason behind Coles' peculiar packing practice.
'I'm not upset or anything. It's just odd,' he added.
'Is there an accountability practice in their bagging or something? I just don't get it.'
The post quickly garnered the attention of other Coles shoppers and even those claiming to be staff members in the supermarket chain.
'It's Coles. Don't expect logic,' a comment read.
'It happens quite a bit. Not every single order, but at least a few per shift.'
'Big orders are split between different crates. For some reason, whatever program divides items and separates them into crates will separate things like fruit,' a third added.
'It was always so unsatisfying when I had to bag one bit of fruit separate from the rest purely because the system forced me to.'
'I notice this too,' another chimed in.
'No complaints, though, as we reuse the plastics as bin liners. Just very odd when double-checking items.'
In response to the growing curiosity and concern, a Coles spokesperson addressed the issue.
'Coles is committed to reducing unnecessary plastics in our stores and online,' the spokesperson stated.
'This is a rare incident that is not in line with our operating standards.'
'Our team members receive specific training directed to bag each product together in a single fresh-produce bag,' the spokesperson concluded.
However, the packaging issue remained prevalent among multiple customers.
This issue was not the only recent development that has put Coles in the spotlight.
Earlier this week, a 63-year-old Coles worker was allegedly stabbed by a teenager.
This incident pushed Coles to remove kitchen knives from the shelves across all Australian stores.
They described the move as a precautionary measure as they conducted a review of their safety standards.
As we enjoy the convenience of online shopping, supermarkets like Coles continue to adopt measures ensuring customer satisfaction and safety.
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