Disrespectful tradesman includes REVOLTING comment on his client’s invoice - “That’s terribly unprofessional!”
- Replies 1
For those of us who have worked in retail, we all have our fair share of ‘memorable’ encounters with mean customers at work. In fact, we can almost guarantee that if you walked up to a stranger and asked, they’d have a gobsmacking story to tell about dealing with an entitled person while on their shift. However, these days it seems that not even customers are safe from being treated poorly.
Image Credit: Daily Express
One homeowner has taken to Facebook to share a shocking story about how an Australian tradesman left an offensive remark on her invoice.
The abusive comment was written under a section of the invoice titled ‘work completed’, which included disconnecting and transferring the arc switch in the bedroom for a sliding cavity and running the power for the fridge.
The distraught woman who secured the bill posted a copy of it on Facebook, asking users what could possibly urge a tradesman to include such a brutal comment.
“Deal with customers from hell.” can be seen displayed on the invoice.
“I have no problem with the cost.” the homeowner explained. “I don't know how it works but he was subcontracted by my builder.”
“He was there to do a couple of small jobs with power points and light switches so the cavity doors could go in. We need other work done but the power box needs an upgrade and has two asbestos boards in it.”
“He was explaining what needed to happen and what he couldn't and wouldn't do and I wasn't really understanding so I guess he was annoyed at having to explain it too much?”
The woman confessed to sending a follow-up question through an email which she claimed he was ‘rude’ about too but she couldn’t point the finger to which part of their conversation warranted being labelled as a ‘customer from hell’.
A copy of the woman’s invoice. Image Credit: Daily Mail
Users in the comments section of the post had varying opinions about the matter at hand. Some defended the homeowner and the other half were curious to know if there was more to the story she wasn’t revealing.
“Let your builder know and send this forward. As a builder ourselves we always want to know how our customers are being treated by tradesmen. If he's done this to you there's a good chance he's pissed off others, and it reflects on the builder too.” one said.
“That's a disappointing thing to see on an invoice. It does seem like a very cheap bill though but that's terribly unprofessional.” another wrote.
“I'm so intrigued... What did you do to this man?” a third asked.
“Oh dear, perhaps you weren't as nice as you thought…” commented a fourth.
If you’ve ever been in a similar situation, you can opt to resolve it by filing a complaint. According to the Australian Competition & Consumer Commission, there are three steps to follow when filing a complaint.
The first is immediately contacting the business to explain the problem as well as the outcome you want.
“In many cases, a simple phone call or visit can fix the problem. The business might ask you for proof of purchase and discuss whether it is a minor or major problem to determine a repair, replacement, or refund.” they said.
They added that detailing the complaint in a letter may be more beneficial so the business is clearly aware of the problem and you have a written record of the warrant.
Next, seeking assistance from the ACCC, or various agencies (depending on your location) can help improve the situation.
And finally, getting legal advice and proceeding with legal action is also an option if nothing seems to be working.
“Your local community legal centre, legal aid office, or your lawyer could give you some advice. You may be entitled to take your complaint to the small claims court or tribunal in your state or territory.” the ACCC suggested.
“For disputes involving large sums of money, you may be able to take private legal action. Make sure that you get legal advice first, as legal action can be expensive and there is no guarantee that you will be successful.”
What are your thoughts on this article? Was the tradesman crossing the line or do you think there’s more to the story? Let us know what your personal take is below!
Interested in reading about a similar customer-seller fiasco? We’ve got another great read for you here.
Image Credit: Daily Express
One homeowner has taken to Facebook to share a shocking story about how an Australian tradesman left an offensive remark on her invoice.
The abusive comment was written under a section of the invoice titled ‘work completed’, which included disconnecting and transferring the arc switch in the bedroom for a sliding cavity and running the power for the fridge.
The distraught woman who secured the bill posted a copy of it on Facebook, asking users what could possibly urge a tradesman to include such a brutal comment.
“Deal with customers from hell.” can be seen displayed on the invoice.
“I have no problem with the cost.” the homeowner explained. “I don't know how it works but he was subcontracted by my builder.”
“He was there to do a couple of small jobs with power points and light switches so the cavity doors could go in. We need other work done but the power box needs an upgrade and has two asbestos boards in it.”
“He was explaining what needed to happen and what he couldn't and wouldn't do and I wasn't really understanding so I guess he was annoyed at having to explain it too much?”
The woman confessed to sending a follow-up question through an email which she claimed he was ‘rude’ about too but she couldn’t point the finger to which part of their conversation warranted being labelled as a ‘customer from hell’.
A copy of the woman’s invoice. Image Credit: Daily Mail
Users in the comments section of the post had varying opinions about the matter at hand. Some defended the homeowner and the other half were curious to know if there was more to the story she wasn’t revealing.
“Let your builder know and send this forward. As a builder ourselves we always want to know how our customers are being treated by tradesmen. If he's done this to you there's a good chance he's pissed off others, and it reflects on the builder too.” one said.
“That's a disappointing thing to see on an invoice. It does seem like a very cheap bill though but that's terribly unprofessional.” another wrote.
“I'm so intrigued... What did you do to this man?” a third asked.
“Oh dear, perhaps you weren't as nice as you thought…” commented a fourth.
If you’ve ever been in a similar situation, you can opt to resolve it by filing a complaint. According to the Australian Competition & Consumer Commission, there are three steps to follow when filing a complaint.
The first is immediately contacting the business to explain the problem as well as the outcome you want.
“In many cases, a simple phone call or visit can fix the problem. The business might ask you for proof of purchase and discuss whether it is a minor or major problem to determine a repair, replacement, or refund.” they said.
They added that detailing the complaint in a letter may be more beneficial so the business is clearly aware of the problem and you have a written record of the warrant.
Next, seeking assistance from the ACCC, or various agencies (depending on your location) can help improve the situation.
And finally, getting legal advice and proceeding with legal action is also an option if nothing seems to be working.
“Your local community legal centre, legal aid office, or your lawyer could give you some advice. You may be entitled to take your complaint to the small claims court or tribunal in your state or territory.” the ACCC suggested.
“For disputes involving large sums of money, you may be able to take private legal action. Make sure that you get legal advice first, as legal action can be expensive and there is no guarantee that you will be successful.”
What are your thoughts on this article? Was the tradesman crossing the line or do you think there’s more to the story? Let us know what your personal take is below!
Interested in reading about a similar customer-seller fiasco? We’ve got another great read for you here.
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