Customer slams Domino's over delivery orders: ‘Won't be getting anytime soon’
- Replies 19
In an age where convenience often trumps cost, it's no surprise that many of us are willing to pay a little extra for the luxury of home delivery.
From groceries to gourmet meals, the digital era has made it possible to have almost anything brought to our doorstep with just a few clicks.
However, when does the price for convenience become too steep? This is the question pizza lovers are asking after a recent outcry over Domino's delivery fees.
The issue was brought to light by a Domino's customer, Nay Mcrae, who expressed her disbelief over the 'massive' fees the pizza chain charges for home delivery.
On social media, Mcrae posted a side-by-side comparison of the prices for picking up pizzas in-store versus having them delivered to her home in Kempsey on the NSW mid-north coast.
‘Has anyone noticed such a massive difference in pizza prices when doing delivery? This is our local Domino's, won't be getting delivery anytime soon,’ she wrote.
Mcrae's post revealed that the total bill for three large pizzas jumped from $35 to $65 when opting for delivery. This included what appeared to be a $10 surcharge added to each pizza.
The supreme pizza, originally $16, skyrocketed to $26 with delivery; the $12 Philly Cheesesteak rose to $22; and the $7 ham and cheese pizza surged to $17.
The post quickly went viral, with many Australians expressing their outrage, labelling Domino's as a 'rip-off' and criticising the quality of the pizzas as 'expensive cardboard'.
'I called them out on this, and they said they now add a delivery fee to EACH PIZZA... so dodgy,' one person said.
'I noticed this almost two years ago. Haven't bought off them since,' another said.
‘That’s crazy! We also find vouchers on Frugal Feeds, which often gets us 40 per cent off the pickup price,’ a third added.
It's still not clear when the pricing change took effect.
In response to the backlash, a Domino's spokesperson stated that the higher menu pricing for delivery considers the additional costs associated with the service.
‘This menu pricing takes into account additional costs like labour, fuel and mileage required to get the order from our store to your door,' the spokesperson said.
'Domino’s pick-up menu is where you will find the lowest pricing as there are no additional costs to get this order to you.'
In a similar story, a grandmother faced an incident at Domino’s, where a grandmother was threatened by a Domino’s store owner after attempting to return a $12 pizza.
The grandmother expressed feeling shaken by the encounter. You can read more about the story here.
Have you encountered similar issues with delivery fees from other services? How do you balance the convenience of delivery with its cost? Share them with us in the comments below!
From groceries to gourmet meals, the digital era has made it possible to have almost anything brought to our doorstep with just a few clicks.
However, when does the price for convenience become too steep? This is the question pizza lovers are asking after a recent outcry over Domino's delivery fees.
The issue was brought to light by a Domino's customer, Nay Mcrae, who expressed her disbelief over the 'massive' fees the pizza chain charges for home delivery.
On social media, Mcrae posted a side-by-side comparison of the prices for picking up pizzas in-store versus having them delivered to her home in Kempsey on the NSW mid-north coast.
Nay Mcrae shared how Domino’s charged ‘massive fees’ on home deliveries. Credit: Facebook
‘Has anyone noticed such a massive difference in pizza prices when doing delivery? This is our local Domino's, won't be getting delivery anytime soon,’ she wrote.
Mcrae's post revealed that the total bill for three large pizzas jumped from $35 to $65 when opting for delivery. This included what appeared to be a $10 surcharge added to each pizza.
The supreme pizza, originally $16, skyrocketed to $26 with delivery; the $12 Philly Cheesesteak rose to $22; and the $7 ham and cheese pizza surged to $17.
The post quickly went viral, with many Australians expressing their outrage, labelling Domino's as a 'rip-off' and criticising the quality of the pizzas as 'expensive cardboard'.
'I called them out on this, and they said they now add a delivery fee to EACH PIZZA... so dodgy,' one person said.
'I noticed this almost two years ago. Haven't bought off them since,' another said.
‘That’s crazy! We also find vouchers on Frugal Feeds, which often gets us 40 per cent off the pickup price,’ a third added.
It's still not clear when the pricing change took effect.
In response to the backlash, a Domino's spokesperson stated that the higher menu pricing for delivery considers the additional costs associated with the service.
‘This menu pricing takes into account additional costs like labour, fuel and mileage required to get the order from our store to your door,' the spokesperson said.
'Domino’s pick-up menu is where you will find the lowest pricing as there are no additional costs to get this order to you.'
In a similar story, a grandmother faced an incident at Domino’s, where a grandmother was threatened by a Domino’s store owner after attempting to return a $12 pizza.
The grandmother expressed feeling shaken by the encounter. You can read more about the story here.
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