'Charity is just a big business': Aussies outraged over op shops' price hikes

Op shops have been a staple for bargain hunters and shoppers looking to support charitable causes.

However, a recent wave of discontent towards these stores has swept through communities.

The outcry sparked conversations about charity shops' role in our society and whether they are still staying true to their mission.


Shoppers expressed their dismay over exorbitant pricing at The Salvation Army's op shops.

The issue came to light when a mum and online content creator, Courtney Leigh Hollins, shared a video from her recent Salvos trip.

Ms Hollins' video highlighted several household items with prices that left her viewers gobsmacked.


compressed-Salvos.jpeg
The Salvation Army has over 400 stores nationwide. Image Credit: Salvos Online


Second-hand bed linen ranged from $11 to $20.

Meanwhile, furniture such as a table had a $400 price tag, and a cream couch was available for $240.

Her frustration was palpable as she questioned the affordability of these items.

'Imagine struggling in this b******* economy and coming to the Salvos for help,' Ms Hollins wrote in the video's caption.

'I'm so done with huge corporations like the Salvos who make millions per year and we still have families on the streets. Charity is just a big business.'


Hollins' video sparked a heated debate among Aussies who were feeling the pinch of the cost of living crisis.

Other shoppers echoed similar sentiments and took to social media to voice their concerns.

'It's cheaper to shop at Kmart, and the bonus says you're getting brand-new,' a shopper stated.

See Ms Hollins' video here:

Source: @courtneyleighholl/TikTok

'So funny how it's all donated items and supposed to help those in need, but for those prices, it's ridiculous,' another remarked.

'The big three, Salvos, Lifeline and Vinnies, are out of touch with helping the poor,' a third pointed out, also calling out other op shops.

'I only support small independent op shops now.'


'You go to Kmart if you're struggling, not op shops. It's been like this for years, unfortunately,' a shopper commented.

'I know, and it needs to stop,' Hollins responded to the previous comment.

This backlash raised essential questions about the balance of generating revenue and maintaining accessibility.

Salvos Stores stated on their website that 100 per cent of their profits support The Salvation Army's community programs, which rely on donated goods.

Yet, if the prices are too steep for the people they aim to assist, is their charity model working as intended?

As of writing, The Salvation Army has yet to comment on these concerns.

With the cost of living rising, the role of op shops as affordable stores for the disadvantaged is more critical than ever.
Key Takeaways

  • The Salvation Army's op shops faced criticism from consumers for their high prices on second-hand items.
  • A mum shared a video online highlighting the expensive price tags of various donated items, including bed linen and furniture.
  • Customers shared the same sentiments and compared it to brand-new items from stores like Kmart.
  • Salvos Stores stated that all profits go towards supporting The Salvation Army's community programs.
Have you come across expensive finds at op shops near you? Should op shops change the way they price items? We encourage everyone to share their experiences and thoughts about this issue in the comments section below.
 

Seniors Discount Club

Sponsored content

Info
Loading data . . .
They are all doing g it the big ones lifeline Vince’s salvos. A pair of work trousers are cheaper in Kmart new which is ridiculous my stuff now goes to Angels or the church shops others are tooo dear for second hand clothes and items
 
Op shops are now "businesses" and have been for many years. I was a volunteer at one on the Sunshine Coast for ten years. At the start items were sold very cheaply and with happy staff until the hierarchy in Brisbane took over and things changed...our little store had to look like a retail shop and prices went up. Everything changed and it was not enjoyable anymore. That was several years ago, so I'm sure all op shops are operating the same way now which is sad and shameful.
 
The Salvos shops are now run like a business to make the most money to help people but unfortunately because it is a business the profits are generally eaten up by multiple management personnel, business cars for them to use, houses that management and pastoral care workers live in, new very nicely outfitted office blocks for the top management and the list goes on. I volunteered for a number years and it was an eye opener of what these shops make, what doesn't actually go to those in need and all the hard work the vollies put in to feather the hierarchy's bottoms.
 
I have not shopped in Op shops for years. I needed clothes for my growing son and they wanted $7 for a stained 2nd hand shirt when I could purchase a new on special one for $4 at Best & Less.. Prices are getting out of hand. Yes, I do understand they have overheads to pay but that sort of pricing is absolutely ridiculous. Also St Vinnies here has one of the rudest "Managers" I have ever come across . Speaks not only to the helpers, but the customers as well like they are dogs..
 
In the past op shops were set up for the poor and prices were very affordable for the less fortunate. Unfortunately, I have seen very well dressed people (mostly women) buying the cheaper priced but well looked after items. It is pretty obvious that they don’t need these items which could be bought by the needy instead. This leaves the more un-affordable items for the needy and they cannot afford it.

Perhaps there could be some sort of evidence-based ticketing system that ensures the needy get what they need. Or perhaps the op-shops could have a special centre where the needy go for their cheaper/affordable items and the shops could sell (solely on a profit basis) to others and use that money to help the poorer.
 
I don't give my donations to Vinnies or Salvos anymore. If they sold things cheaper they would move more stock and help more people.
Wasn't this the general idea in the first place.
I saw pyjamas in the Red Cross for $20
I bought new ones from Temu got between $8 and $12.
My daughter once.volunteered at an Active Op shop one day a week and eventually did three days. She used to make their morning and afternoon teas, dusting, packing bags of rags and doing load after load of washing.
When we moved I went to the local Red Cross so she could volunteer there.
The woman in.charge was very dismissive but said she would give her a trial. When I went to pick her up the woman said she didn't need her.
My daughter said this woman totally ignored her, gave her no Jobs to do and she overheard her on the phone saying she wasn't going to babysit a "slow".
I was going to report them for discrimination but thought better of it.Though I did go back to the shop and tell this woman exactly what I thought of her in front of a shop full of customers.

The local supermarket owner heard
about it and gave her a paid job three days a week.
 
I think it depends on the individual shop. The Salvos at Maroochydore is quite expensive, especially on furniture, but the one if Nambour is a lovely shop and quite reasonable. Neighbour's aid in Nambour is a lovely shop ( unfortunately decimated and currently stripped and closed due to the recent floods) and very reasonable prices. Vinnies in Nambour is a lovely shop too. I am so happy to live close to Nambour and almost exclusively shop at the Op shops. I haven't been to Kmart in years and find that most of their goods are made in China. That's why they are cheap, People!
 
Savers are just as bad, but we know that they are an American company. I no longer donate to any op shop, I am struggling on a carers pension, so now sell my goods cheaper than the op shops on market place, or often give away things on marketplace. I can’t afford salvos ,vinnies or savers, Kmart, big w and target are where I shop.
 
most of the goods for sale at the Salvos are usually by donation, so how do they justify these huge prices. we support our local Pay It Forward their goods are received by donation but all they ask is don't be greedy and pay what you can afford
 

Join the conversation

News, deals, games, and bargains for Aussies over 60. From everyday expenses like groceries and eating out, to electronics, fashion and travel, the club is all about helping you make your money go further.

Seniors Discount Club

The SDC searches for the best deals, discounts, and bargains for Aussies over 60. From everyday expenses like groceries and eating out, to electronics, fashion and travel, the club is all about helping you make your money go further.
  1. New members
  2. Jokes & fun
  3. Photography
  4. Nostalgia / Yesterday's Australia
  5. Food and Lifestyle
  6. Money Saving Hacks
  7. Offtopic / Everything else
  • We believe that retirement should be a time to relax and enjoy life, not worry about money. That's why we're here to help our members make the most of their retirement years. If you're over 60 and looking for ways to save money, connect with others, and have a laugh, we’d love to have you aboard.
  • Advertise with us

User Menu

Enjoyed Reading our Story?

  • Share this forum to your loved ones.
Change Weather Postcode×
Change Petrol Postcode×