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Café dog sparks heated debate over dining rules that every pet owner needs to know

Food and Lifestyle

Café dog sparks heated debate over dining rules that every pet owner needs to know

1756184968199.png Café dog sparks heated debate over dining rules that every pet owner needs to know
A café revealed it was fined after a dog was seen near its kitchen. Credit: Instagram

The tables were turned at a popular Sydney café when a furry regular found himself at the centre of a community storm that's got everyone barking about where our four-legged friends really belong during brunch.



La Bottega in Leichhardt has been licking its wounds after copping an $880 council fine for having its resident dog, Pongo, spotted near the kitchen area.

What followed was a social media showdown that's divided the local community faster than you can say 'puppuccino.'



The Italian café, which has proudly worn the crown of 'Best Dog-Friendly Cafe in Sydney' according to TimeOut and Urban List, found itself in the doghouse after a reviewer claimed to witness 'dogs roaming freely inside, including the kitchen area, which is very clearly illegal.'



When good intentions meet hard regulations



The controversy began when a disgruntled customer photographed Pongo and reported the café to the council. The reviewer claimed they were 'thrown out by the owners after taking a picture of the dog' and described witnessing 'unprofessional and arrogant behaviour' in their scathing review.









La Bottega's management hit back, insisting the photo 'clearly shows our dog sitting outside the kitchen area, in the main cafe space' and that their policy ensures 'our dog or anyone else's dog is never allowed in food preparation zones.'



But here's where many café owners and pet lovers get caught out—the rules around dogs in dining venues are stricter than most people realise.










NSW regulations for dogs in cafes


Pet dogs may only be permitted in outdoor dining areas that are not enclosed. If an outdoor open dining area is enclosed—even for a short time, such as using café blinds and a retractable awning in winter, dogs are not allowed during that time.


No pets or animals (other than fish) are allowed in any food handling areas, such as the kitchen and food storage areas.


Only Guide Dogs are assistance animals and, by law, are allowed access to any public dining area in cafés, restaurants, pubs and clubs.




What this means for dog-loving diners



For many seniors who enjoy the companionship of dining out with their beloved pets, this incident highlights the importance of understanding where dogs are genuinely welcome. The reality is quite different from what many popular 'dog-friendly' venues might suggest.



Pet dogs may be permitted, but only in outdoor dining areas that are not enclosed. If you enclose an outdoor open dining area, even for a short time (for example if in winter you use café blinds and a retractable awning), then dogs are not allowed while it is enclosed.



This means that cosy indoor tables with your canine companion aren't actually permitted under Australian food safety standards, despite what you might see at some establishments.









The community response to Pongo's plight revealed just how emotionally invested people become in their local café culture. One supporter named Patricia left a fiery five-star review, declaring: 'If you don't like the dog, don't come to this café. How could you ruin it for Pongo and those who are dog lovers. What vindictive, miserable people.'



Others were more pragmatic, with one commenter noting: 'A dog being in the kitchen is a pretty reasonable crash out.'




'This means our little Pongo will now be spending his weekdays in daycare, but there's always light at the end of the tunnel. I'll keep fighting to bring Pongo back where he belongs—greeting our customers in the place he loves to call home'

La Bottega cafe



Understanding the health concerns



The NSW Food Authority isn't trying to be killjoys—there are genuine health reasons behind these regulations. Animals can carry pathogenic organisms that can contaminate food, and they may also contaminate food physically, for example, through fur, droppings and whole insects.









For seniors with potentially compromised immune systems, these food safety measures are particularly important. Businesses must maintain high standards of food safety and hygiene to ensure animals do not contaminate food.



The proper way to dine out with your dog



If you're a senior who loves bringing your furry friend along for coffee dates, here's how to do it right:




Essential etiquette for dining with dogs



  • Make a courtesy call to check the café's pet policy and ensure they welcome canine guests. Some establishments may have specific rules or restrictions

  • Ensure your dog is well-fed before entering the restaurant. A satisfied pup is less likely to be tempted by delicious smells from other diners' plates

  • Opt for a table away from other diners, especially young children. This allows your pet to remain calm and minimises distractions

  • Keep your dog off chairs and benches—they should remain on the ground or floor

  • Only bring well-trained dogs to cafés and restaurants




Remember, taking your dog to a restaurant is a privilege, not a right. Only well-mannered and groomed dogs should accompany their owners for a meal. It is offered as a courtesy by the restaurant, even if local laws permit it.









The bigger picture for pet-friendly venues



La Bottega's troubles reflect a broader challenge facing Australia's growing dog-friendly dining scene. Many restaurants now cater to dog owners who want to enjoy a meal with their pets, making it one of the most dog-friendly cities in Australia, but this popularity has led to confusion about what's actually legal.



La Bottega found its home in the Inner West suburb of Leichhardt, which has long been known as Sydney's Little Italy. The boutique spot carries forward the European café custom of welcoming four-legged friends, with a sun-soaked alfresco area.



The irony isn't lost that a venue celebrated for being dog-friendly found itself fined for the very thing that made it popular. It's a reminder that good intentions need to align with actual regulations.









What happens next?



For now, Pongo is spending his weekdays in doggy daycare while the café sorts out its compliance issues. The management remains optimistic, stating they'll 'keep fighting to bring Pongo back where he belongs—greeting our customers in the place he loves to call home.'



The incident serves as a wake-up call for both venue owners and pet-loving diners. While the emotional bond between communities and their local café dogs is undeniable, food safety regulations exist for everyone's protection.



For seniors who've grown fond of Pongo or similar café companions, this situation highlights the importance of supporting venues that do things properly—with designated outdoor spaces where dogs can safely socialise while everyone enjoys their meal within the bounds of the law.



The community divide over this issue shows just how much our four-legged friends mean to us, but perhaps it's time we all learned the rules so we can keep enjoying those special moments without landing our favourite venues in hot water.



What This Means For You


What do you think about the balance between dog-friendly hospitality and food safety regulations? Have you had experiences dining out with your pet that opened your eyes to these rules? Share your thoughts and stories in the comments below.




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