Beware of 'free gift'.
Never claim a free gift when ordering goods. Scammers send the free gift which always arrives first and you have to sign for it. When problems with the goods you ordered arise, they say that you have definitely received your order as they have a signature to prove it.
After many emails and all sorts of promises and apologies, (but no action), I eventually contacted PayPal who refunded my money. Thankyou PayPal.