Australians furious as popular MyGov system crash denies access to essential services
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In an age where we've grown accustomed to the convenience of digital services, it's particularly frustrating when technology fails us.
This was the sentiment shared by many Australians after a major outage affected access to crucial online government services.
The disruption has impacted users attempting to reach government services, raising concerns over the reliability of the digital platforms that many rely on for essential support and information.
This incident has sparked widespread calls for improved stability and resilience in the country's online service infrastructure.
On Monday afternoon, November 18, the popular MyGov system experienced a significant outage, leaving hundreds without access to crucial government services.
The disruption, which primarily affected login attempts, also extended to the MyGov app and website, with 35 per cent of reports indicating that both platforms were experiencing issues.
‘Centrelink online account, Medicare online account, Child Support online account and the associated express plus apps are currently experiencing intermittent issues,’ a myGov app login page alert read.
‘We apologise for any inconvenience.’
Users attempting to access their accounts were met with various error messages.
Some were told that the ‘service is not currently available for view’, while others encountered a more alarming ‘access denied’ notification.
A few users even reported a ‘there has been a critical system error’ when trying to access their Medicare account via the app.
The outage not only caused inconvenience but also sparked concern and frustration among those who rely on these services for their livelihood.
Social media platforms were abuzz with comments from affected individuals.
One person noted, ‘All they can really do is assure you that it’s not just you, (that) things will be okay, and it’ll be fixed soon enough…some people have probably been legitimately terrified, though, because the message is like “ACCESS DENIED”.’
‘I’m hitting an “access denied” loop…Calling to resolve, but I assume also half the country is also calling at this very moment.’
‘Trying to report our income. MyGov not working, Express Plus Centrelink mobile app not working. Telephone reporting line screwing up,’ another shared.
‘How are we supposed to report? We need our money tomorrow, we have no food, among other things.’
Services Australia, the agency responsible for the MyGov platform, is actively investigating the cause of the outage.
They have committed to updating those affected via their Facebook page.
As of the time of writing, Services Australia has been contacted for comment but has not responded yet.
For our readers who may be impacted by this outage, we understand the distress and difficulty this may cause.
We recommend keeping an eye on the official Services Australia social media channels for the latest updates and, if possible, exploring alternative methods of accessing services until the issue is resolved.
The recent MyGov outage, which left Australians unable to access essential services like Centrelink, Medicare, and Child Support, has underscored the critical need for robust and secure online platforms.
This disruption not only caused inconvenience but also highlighted vulnerabilities that fraudsters are keen to exploit.
In a related incident, scammers have taken advantage of these weaknesses, targeting MyGov accounts and causing financial chaos for many unsuspecting users.
Both events stress the urgent need for enhanced security measures to protect Australians from cyber threats.
We would love to hear from you about how this outage has affected you. Have you been denied access to essential services? How has this impacted your day-to-day life? Share your experiences in the comments below, and let's support each other through these technological hiccups.
This was the sentiment shared by many Australians after a major outage affected access to crucial online government services.
The disruption has impacted users attempting to reach government services, raising concerns over the reliability of the digital platforms that many rely on for essential support and information.
This incident has sparked widespread calls for improved stability and resilience in the country's online service infrastructure.
On Monday afternoon, November 18, the popular MyGov system experienced a significant outage, leaving hundreds without access to crucial government services.
The disruption, which primarily affected login attempts, also extended to the MyGov app and website, with 35 per cent of reports indicating that both platforms were experiencing issues.
A myGov outage prevented hundreds of Australians from accessing Centrelink, Medicare, and Child Support services. Credit: Shutterstock
‘Centrelink online account, Medicare online account, Child Support online account and the associated express plus apps are currently experiencing intermittent issues,’ a myGov app login page alert read.
‘We apologise for any inconvenience.’
Users attempting to access their accounts were met with various error messages.
Some were told that the ‘service is not currently available for view’, while others encountered a more alarming ‘access denied’ notification.
A few users even reported a ‘there has been a critical system error’ when trying to access their Medicare account via the app.
The outage not only caused inconvenience but also sparked concern and frustration among those who rely on these services for their livelihood.
Social media platforms were abuzz with comments from affected individuals.
One person noted, ‘All they can really do is assure you that it’s not just you, (that) things will be okay, and it’ll be fixed soon enough…some people have probably been legitimately terrified, though, because the message is like “ACCESS DENIED”.’
‘I’m hitting an “access denied” loop…Calling to resolve, but I assume also half the country is also calling at this very moment.’
‘Trying to report our income. MyGov not working, Express Plus Centrelink mobile app not working. Telephone reporting line screwing up,’ another shared.
‘How are we supposed to report? We need our money tomorrow, we have no food, among other things.’
Services Australia, the agency responsible for the MyGov platform, is actively investigating the cause of the outage.
They have committed to updating those affected via their Facebook page.
As of the time of writing, Services Australia has been contacted for comment but has not responded yet.
For our readers who may be impacted by this outage, we understand the distress and difficulty this may cause.
We recommend keeping an eye on the official Services Australia social media channels for the latest updates and, if possible, exploring alternative methods of accessing services until the issue is resolved.
The recent MyGov outage, which left Australians unable to access essential services like Centrelink, Medicare, and Child Support, has underscored the critical need for robust and secure online platforms.
This disruption not only caused inconvenience but also highlighted vulnerabilities that fraudsters are keen to exploit.
In a related incident, scammers have taken advantage of these weaknesses, targeting MyGov accounts and causing financial chaos for many unsuspecting users.
Both events stress the urgent need for enhanced security measures to protect Australians from cyber threats.
