With the advent of online shopping and services, couriers have been working hard to deliver parcels and packages to Aussies nationwide.

If you're someone who loves the convenience of having items delivered to your doorstep, a major update is coming soon on Australia Post's delivery services.


Starting Monday, 19 May, Australia Post will roll out a new feature in the MyPost app.

The feature should allow customers to view photos of attempted deliveries.

If a postie is unable to deliver a parcel for any reason, couriers now have to take a photo of the recipient's front door to confirm the delivery attempt.

This update should give customers peace of mind and greater transparency.


To access this new feature, shoppers need to have their parcel matched to their MyPost account through their phone number or email address.

Recipients should see the photo of the delivery attempt in their app.

Despite this change, the rest of the delivery process remains unchanged.

Posties and drivers are still required to knock three times when they attempt to deliver a parcel, along with all the usual safeguards to ensure timely delivery.


Understandably, some Aussies shared their concerns about privacy when it comes to photos being taken.

In response to these concerns, Australia Post has put strict guidelines in place to protect people's privacy.

Only the outside of the front door or the location where the parcel is will be photographed.

No identifying text, people, vehicles, or the inside of the property will be included in the photo.

Any of the customer's personal circumstances visible from the front door must not be captured.

Lastly, photos will be available in the app for 90 days, then archived and deleted after three years.


For many Australians, especially seniors, missed parcels could be a real headache.

Sometimes, it's hard to know if a delivery was genuinely attempted or if a 'Sorry We Missed You' card was left hastily.

With this new feature, customers should have photographic evidence of the delivery attempt, which can prevent possible disputes in the long run.

It's also a great way to keep track of deliveries, especially when the customer is away from home.

For Australia Post customers who want to opt out of the photos, Australia Post's customer service line is open.

Concerned customers may call their hotline at 13 76 78.
What do you think of this new Australia Post feature? Will it make you feel more confident about your deliveries, or do you have concerns about the new feature? Share your experiences and thoughts about this change in the comments section below!