Are you paying extra for paper bags? Coles Online adds a controversial $1.50 charge, and customers are not happy!
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In recent times, an increasing number of seniors, people with disabilities, and individuals leading busy lives are embracing online shopping due to its remarkable convenience.
It's one of the very best modern conveniences – the ability to purchase your necessities from the comfort of your own home, saving time, effort, and energy. And having our beloved groceries delivered straight to our door is the cherry on top.
However, one troubling trend that seems to be emerging is the rising introduction of charges for previously free items.
Supermarket shoppers across Australia are up in arms. Coles Online has announced they will impose a $1.50 fee for paper bags used in online purchases, leaving many feeling as though they're unfairly paying the price.
Before this new fee was introduced, there used to be a $2 delivery slot charge, which has now mysteriously vanished without explanation.
This sudden change has raised several questions about Coles Online's motives, particularly in terms of its profit margins on the sale of bags.
Paper bags were once provided free of charge, but prices have since increased to 15 cents, and now the minimum $1.50 charge has come into play, leaving customers confused and unhappy about the escalating costs.
Coles Online claims that this new fee is an environmental effort to save the planet.
However, many customers aren't quite convinced by this reasoning, with some expressing doubts over the supermarket's true motivations regarding sustainability.
One frustrated customer was even quoted saying: 'I am more likely to believe that there are fairies at the bottom of my garden.'
To make matters worse, Coles Online customers who previously purchased 15-cent bags are now left wondering if they'll be reimbursed for the no longer acceptable bags.
It's worth noting that this new packing option only applies to the Click and Collect program, as the Coles website states:
'Packing options: Depending on your local store, you might see two packing options:
1. No bags (currently unavailable). Your groceries are delivered in a crate which you can unpack using your own bags at delivery. This means that you can't book an unattended delivery if you're choosing no bags.
2. Paper bags. Your groceries are packed in reusable paper bags, which cost $1.50 per order. If you book an unattended delivery, your order will be bagged.'
As you might expect, this controversy has led to a flurry of customer complaints, with many feeling that Coles Online is taking full advantage of its loyal shoppers by imposing these new charges.
All eyes are on Coles now to see if they will reconsider their stance in the face of mounting backlash.
Speaking of, the retailer has yet to comment on the issue. It should also be noted that shoppers also complained about the quality of paper bags for carrying groceries. In this article, we shared the grievances of Woolworths shoppers over the durability of the bags.
So, fellow bargain hunters, it's more important than ever to keep your eyes peeled for hidden costs and unexpected charges when you are browsing your online shopping carts.
Do you feel that Coles is taking advantage of your loyalty? Let us know your thoughts, and share your experiences with online shopping. Are there any tips or tricks you use when ordering groceries online? We want to hear it all in the comments below!
It's one of the very best modern conveniences – the ability to purchase your necessities from the comfort of your own home, saving time, effort, and energy. And having our beloved groceries delivered straight to our door is the cherry on top.
However, one troubling trend that seems to be emerging is the rising introduction of charges for previously free items.
Supermarket shoppers across Australia are up in arms. Coles Online has announced they will impose a $1.50 fee for paper bags used in online purchases, leaving many feeling as though they're unfairly paying the price.
Before this new fee was introduced, there used to be a $2 delivery slot charge, which has now mysteriously vanished without explanation.
Coles customers are not happy over the introduction of the $1.50 fee for paper bags used in the retailer’s Click & Collect service. Credit: Coles.
This sudden change has raised several questions about Coles Online's motives, particularly in terms of its profit margins on the sale of bags.
Paper bags were once provided free of charge, but prices have since increased to 15 cents, and now the minimum $1.50 charge has come into play, leaving customers confused and unhappy about the escalating costs.
Coles Online claims that this new fee is an environmental effort to save the planet.
However, many customers aren't quite convinced by this reasoning, with some expressing doubts over the supermarket's true motivations regarding sustainability.
One frustrated customer was even quoted saying: 'I am more likely to believe that there are fairies at the bottom of my garden.'
To make matters worse, Coles Online customers who previously purchased 15-cent bags are now left wondering if they'll be reimbursed for the no longer acceptable bags.
It's worth noting that this new packing option only applies to the Click and Collect program, as the Coles website states:
'Packing options: Depending on your local store, you might see two packing options:
1. No bags (currently unavailable). Your groceries are delivered in a crate which you can unpack using your own bags at delivery. This means that you can't book an unattended delivery if you're choosing no bags.
2. Paper bags. Your groceries are packed in reusable paper bags, which cost $1.50 per order. If you book an unattended delivery, your order will be bagged.'
As you might expect, this controversy has led to a flurry of customer complaints, with many feeling that Coles Online is taking full advantage of its loyal shoppers by imposing these new charges.
All eyes are on Coles now to see if they will reconsider their stance in the face of mounting backlash.
Speaking of, the retailer has yet to comment on the issue. It should also be noted that shoppers also complained about the quality of paper bags for carrying groceries. In this article, we shared the grievances of Woolworths shoppers over the durability of the bags.
So, fellow bargain hunters, it's more important than ever to keep your eyes peeled for hidden costs and unexpected charges when you are browsing your online shopping carts.
Do you feel that Coles is taking advantage of your loyalty? Let us know your thoughts, and share your experiences with online shopping. Are there any tips or tricks you use when ordering groceries online? We want to hear it all in the comments below!
