Are you owed a refund from Coles? Here’s why you need to start checking your receipts!
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Coles customers, it’s time to bust out your receipts and start doing some investigative work!
Recently, Coles shoppers have been reporting that unexpected discounts have been applied to their grocery bills, with the word 'apology' next to the refunds on the receipts.
The discounts were first made known on a popular Facebook group, with confused customers reaching out for answers on the Markdown Addicts Australia page.
'Does anyone know the reason for this $0.47 ‘apology’ credit?' asked one shopper, with another showing off the discount she’d received.
And they weren’t the only ones confused.
Another chimed in to say, ‘I got this too but mine was bigger.’
While a second said: ‘I got it too. Attendant had no idea what it was.’
Thankfully, a Coles spokesperson cleared up the mystery. It seems that the grocery giant had issued the refunds to some Flybuys members after a recent mix-up.
'We detected that a small number of Flybuys members did not receive the promotion they activated due to an IT issue,' the spokesperson told 7NEWS.com.au.
'Flybuys has applied a Flybuys credit to any affected members’ accounts that will appear on their next receipt. We hope this has not caused any inconvenience to these customers.'
So, if you’ve shopped at Coles recently, it’s time to check your receipts. You never know; you might be owed a bit of money!
Interestingly, many shoppers wanted to give their own explanation for the discounts.
One customer states, 'Sorry you had to pay $10 for 500g of cheese'.
Another shopper even joked, 'That’s your pay for using the self-checkout.'
Despite the mixed reviews on the unexpected refunds, it serves as an important reminder to always check your receipts.
You may be pleasantly surprised.
If you’ve shopped at Coles recently, are you owed an ‘apology discount’ too? Do you think Coles handled the issue well? We want to hear your thoughts on the matter in the comments below!
Recently, Coles shoppers have been reporting that unexpected discounts have been applied to their grocery bills, with the word 'apology' next to the refunds on the receipts.
'Does anyone know the reason for this $0.47 ‘apology’ credit?' asked one shopper, with another showing off the discount she’d received.
And they weren’t the only ones confused.
A Coles shopper shares a photo of their ‘apology discount’ receipt. Credit: Facebook
Another chimed in to say, ‘I got this too but mine was bigger.’
While a second said: ‘I got it too. Attendant had no idea what it was.’
Thankfully, a Coles spokesperson cleared up the mystery. It seems that the grocery giant had issued the refunds to some Flybuys members after a recent mix-up.
'We detected that a small number of Flybuys members did not receive the promotion they activated due to an IT issue,' the spokesperson told 7NEWS.com.au.
'Flybuys has applied a Flybuys credit to any affected members’ accounts that will appear on their next receipt. We hope this has not caused any inconvenience to these customers.'
So, if you’ve shopped at Coles recently, it’s time to check your receipts. You never know; you might be owed a bit of money!
You can check your Coles receipts to confirm if you received one of their ‘apology discounts’. Credit: Shutterstock
Interestingly, many shoppers wanted to give their own explanation for the discounts.
One customer states, 'Sorry you had to pay $10 for 500g of cheese'.
Another shopper even joked, 'That’s your pay for using the self-checkout.'
Despite the mixed reviews on the unexpected refunds, it serves as an important reminder to always check your receipts.
You may be pleasantly surprised.
If you’ve shopped at Coles recently, are you owed an ‘apology discount’ too? Do you think Coles handled the issue well? We want to hear your thoughts on the matter in the comments below!
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