'An actual kitchen nightmare’: Diners expose shocking restaurant experiences
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Few names in the culinary world spark as much conversation as Gordon Ramsay.
Whether it's his Michelin-starred triumphs or his no-nonsense approach to kitchen disasters, the celebrity chef has built an empire that’s as fiery as his temper.
Recently, one of his ventures has found itself in the spotlight for all the wrong reasons.
Gordon Ramsay had spent decades crafting a reputation as one of the world’s most renowned chefs, but not every venture under his name had been a roaring success.
The 58-year-old chef, famous for his explosive temper as much as his culinary expertise, had launched over 50 restaurants, with some thriving while others faltered.
In both the UK and the US, several of his establishments had shut down, while others received mixed to scathing reviews from unimpressed diners.
Most recently, his Street Burger outlet on Kensington High Street closed its doors following a slew of negative feedback.
Disgruntled customers had taken to review sites to vent their frustrations, with one describing the experience as ‘bad taste, bad service, bad price and bad everything’.
The location held an average rating of 3.5 out of five on TripAdvisor before its closure, making it one of Ramsay’s lowest-rated restaurants.
However, it was not his worst-rated establishment, as the Street Burger branch in Edinburgh had an even lower score, averaging just three out of five.
The Edinburgh location opened in 2021 as Ramsay’s first restaurant in the Scottish capital.
Its menu featured burgers, wings, ribs, desserts, and a selection of alcoholic and soft drinks.
With 206 reviews on TripAdvisor, the restaurant had received 55 five-star ratings, but 34 one-star and 53 two-star reviews dragged down its overall score.
One particularly scathing review titled ‘A Kitchen Nightmare so bad we didn’t even get served!’ detailed a chaotic dining experience.
The diner claimed: ‘Service is not existent. An actual Kitchen Nightmare.’
They alleged that a staff member had been asked to leave mid-shift while other employees struggled to maintain order in the kitchen.
After waiting 20 minutes for drinks, they were told the machine required for their Coke floats was broken.
‘After 26 minutes we walked out. No drinks, no food so can’t comment on either but a thoroughly decent concept utterly ruined by incompetence,’ they wrote.
Another dissatisfied diner described their chicken burger as ‘tough as old boots’ and ‘overpriced for what you get’.
A separate one-star review recounted a disturbing incident in which a child was served a pink chicken burger, leading to concerns about food safety.
The reviewer stated: ‘The manager informed me that when the staff took it away they tested it and it was hot enough to be consumed…If the manager is willing to lie in this case what else is the place doing, please avoid.’
Other complaints ranged from long wait times to incorrect or incomplete orders, with one customer stating their chicken and avocado burger arrived with no chicken.
Some were also unimpressed with the pricing, with one diner calling it ‘just like a Five Guys with Gordon Ramsay’s name slapped on it’.
Not all feedback was negative, with several patrons praising the food and service.
A five-star review read, ‘Went for lunch and ended up having an incredible meal although a little spicy. Burger was delicious and excellent service from Denny.’
Another satisfied customer wrote: ‘Had a great meal and drinks. The service was excellent. In particular, Even and Becka were excellent. They made us feel super welcome.’
Despite the Kensington High Street closure, the Edinburgh branch remained operational and was still listed as a location on the Street Burger website.
Ramsay’s restaurant empire spanned multiple countries.
The Gordon Ramsay Restaurants group boasted 34 establishments in the UK and 22 international locations, including Dubai, Singapore, and Thailand.
The group has accumulated eight Michelin stars, with Restaurant Gordon Ramsay in Chelsea holding three of them for more than 22 years.
While some of his ventures had struggled, Ramsay showed no signs of slowing down, recently unveiling plans for four new restaurants in London.
Earlier in the month, he launched the 120-seat Lucky Cat on level 60 of 22 Bishopsgate, offering dishes like soft-shell crab maki and uni toast.
The same level also housed Lucky Cat Bar, featuring a martini menu and the ‘Lucky Negroni’.
A 12-seat chef’s table extension of Restaurant Gordon Ramsay, named High, had also opened on floor 60.
Two floors below, The Gordon Ramsay Academy Powered by Hexclad offered dishes such as bao buns and beef wellington.
Speaking about the expansion, Ramsay stated, ‘I couldn’t be more excited to open three of our most iconic restaurants, all reimagined, taken to new heights, and built under one roof, it’s a dream come true and a major milestone for our business.’
Despite setbacks, Ramsay’s ambitions remained as bold as ever.
These other restaurants are making headlines—read now!
Despite some setbacks, Ramsay continues to push forward with bold new ventures.
Have you ever dined at one of his restaurants? Was it a Michelin-star experience or more of a Kitchen Nightmare?
Let us know your thoughts in the comments!
Whether it's his Michelin-starred triumphs or his no-nonsense approach to kitchen disasters, the celebrity chef has built an empire that’s as fiery as his temper.
Recently, one of his ventures has found itself in the spotlight for all the wrong reasons.
Gordon Ramsay had spent decades crafting a reputation as one of the world’s most renowned chefs, but not every venture under his name had been a roaring success.
The 58-year-old chef, famous for his explosive temper as much as his culinary expertise, had launched over 50 restaurants, with some thriving while others faltered.
In both the UK and the US, several of his establishments had shut down, while others received mixed to scathing reviews from unimpressed diners.
Most recently, his Street Burger outlet on Kensington High Street closed its doors following a slew of negative feedback.
Disgruntled customers had taken to review sites to vent their frustrations, with one describing the experience as ‘bad taste, bad service, bad price and bad everything’.
The location held an average rating of 3.5 out of five on TripAdvisor before its closure, making it one of Ramsay’s lowest-rated restaurants.
However, it was not his worst-rated establishment, as the Street Burger branch in Edinburgh had an even lower score, averaging just three out of five.
The Edinburgh location opened in 2021 as Ramsay’s first restaurant in the Scottish capital.
Its menu featured burgers, wings, ribs, desserts, and a selection of alcoholic and soft drinks.
With 206 reviews on TripAdvisor, the restaurant had received 55 five-star ratings, but 34 one-star and 53 two-star reviews dragged down its overall score.
One particularly scathing review titled ‘A Kitchen Nightmare so bad we didn’t even get served!’ detailed a chaotic dining experience.
The diner claimed: ‘Service is not existent. An actual Kitchen Nightmare.’
They alleged that a staff member had been asked to leave mid-shift while other employees struggled to maintain order in the kitchen.
After waiting 20 minutes for drinks, they were told the machine required for their Coke floats was broken.
‘After 26 minutes we walked out. No drinks, no food so can’t comment on either but a thoroughly decent concept utterly ruined by incompetence,’ they wrote.
Another dissatisfied diner described their chicken burger as ‘tough as old boots’ and ‘overpriced for what you get’.
A separate one-star review recounted a disturbing incident in which a child was served a pink chicken burger, leading to concerns about food safety.
The reviewer stated: ‘The manager informed me that when the staff took it away they tested it and it was hot enough to be consumed…If the manager is willing to lie in this case what else is the place doing, please avoid.’
Other complaints ranged from long wait times to incorrect or incomplete orders, with one customer stating their chicken and avocado burger arrived with no chicken.
Some were also unimpressed with the pricing, with one diner calling it ‘just like a Five Guys with Gordon Ramsay’s name slapped on it’.
Not all feedback was negative, with several patrons praising the food and service.
A five-star review read, ‘Went for lunch and ended up having an incredible meal although a little spicy. Burger was delicious and excellent service from Denny.’
Another satisfied customer wrote: ‘Had a great meal and drinks. The service was excellent. In particular, Even and Becka were excellent. They made us feel super welcome.’
Despite the Kensington High Street closure, the Edinburgh branch remained operational and was still listed as a location on the Street Burger website.
Ramsay’s restaurant empire spanned multiple countries.
The Gordon Ramsay Restaurants group boasted 34 establishments in the UK and 22 international locations, including Dubai, Singapore, and Thailand.
The group has accumulated eight Michelin stars, with Restaurant Gordon Ramsay in Chelsea holding three of them for more than 22 years.
While some of his ventures had struggled, Ramsay showed no signs of slowing down, recently unveiling plans for four new restaurants in London.
Earlier in the month, he launched the 120-seat Lucky Cat on level 60 of 22 Bishopsgate, offering dishes like soft-shell crab maki and uni toast.
The same level also housed Lucky Cat Bar, featuring a martini menu and the ‘Lucky Negroni’.
A 12-seat chef’s table extension of Restaurant Gordon Ramsay, named High, had also opened on floor 60.
Two floors below, The Gordon Ramsay Academy Powered by Hexclad offered dishes such as bao buns and beef wellington.
Speaking about the expansion, Ramsay stated, ‘I couldn’t be more excited to open three of our most iconic restaurants, all reimagined, taken to new heights, and built under one roof, it’s a dream come true and a major milestone for our business.’
Despite setbacks, Ramsay’s ambitions remained as bold as ever.
These other restaurants are making headlines—read now!
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Despite some setbacks, Ramsay continues to push forward with bold new ventures.
Have you ever dined at one of his restaurants? Was it a Michelin-star experience or more of a Kitchen Nightmare?
Let us know your thoughts in the comments!
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