For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

 

[Zemo]

Ah, yes -- not a single word about the antics at the other end of the checkout as you frantically try to keep up with the flow of your goods piling up on the miniscule space allowed while fumbling in the kick to get the money out. Another reason why we simply don't have any of our "shopping experiences" at ALDI.

 

[mylittletibbies]

Yes, this happens at all Aldi stores I have used. Seems like pure common sense to me, for the exact reason why they do this.
I put my shopping on the belt in the way I want to pack it so I certainly don't want the cashier piling up my shopping at the other end when I haven't yet fully unloaded my trolley
To each his own as the saying goes.

 

[Yvonne C.]

That's why I love shopping at Aldi stores. They wait so that I can put everything into my trolley the way I want to pack it. They are pleasant and friendly and I don't need to worry about using machines! Much prefer humans! Thanks Aldi!

 

[Zemo]

That's why I love shopping at Aldi stores. They wait so that I can put everything into my trolley the way I want to pack it. They are pleasant and friendly and I don't need to worry about using machines! Much prefer humans! Thanks Aldi!

Can only hope that the whinges about ALDI's checkout practices have been listened to by the high ranks in the ALDI organisation.

 

[Toyo]

Makes sense to me unload all the groceries, then go to the other end and pack them into bags placed ready for packing, I always place the goods on the conveyor belt how I want to pack them, I'm 72 and I don't seem to have a problem with packing the groceries easily into my bags. Simple remedy if you don't like it don't shop there.

 

[Suemac]

For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

View attachment 13443

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

View attachment 13442

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

My husband and I are pensioners, and we work together going through the checkout at Aldi. I load the goods onto the belt, and my husband puts them in the trolley when they are scanned! I don't know how single people of our age can do both, when the checkout person is going at full pace! I can't handle self serve checkouts!

 

[Yani]

Message to all.
The checkout system is designed to minimise lengthy ques and waiting at the checkout for all customers.
Who likes to wait in line while someone dithers and tries to pack their shopping in order at the checkout?
Get your items checked into the trolley then go to the packing bench.
The bench provided at the checkout area is designed for packing your shopping in the manner you want.
While using the bench you can dither and take as long as you like without inconveniencing everyone else waiting to checkout.
Stop complaining about how it does not suit you.
Don't be so self-important and selfish.
If you want cheaper groceries this is the way to shop.
If you want your bags packed and to pay more go to the other supermarkets.
Follow the system and please no more whinging.

 

[MindyMac]

Heavy items up front first to the very lightest items last, on the belt. This way I can quickly pack the trolley and bread, eggs, fruit/veggies and even meats go back into my trolley in an orderly manner. I can then pack the bags near the shelf they have and place back into the trolley in this manner as well. I also place this way when shopping at Coles or Woollies. Heavy items then go into trolley first, then medium weight, then lighter bags.

 

[Brrr]

Good on YOU ..... Yani...
Its common Sense .
Yes i am over 72 years.

 

[BJM]

For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

View attachment 13443

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

View attachment 13442

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

They don’t wait at my Aldi (Qld)

 

[Dougal]

For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

View attachment 13443

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

View attachment 13442

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

I have an interesting anecdote about Aldi, but before I share it with you I need to make it clear that I don’t like shopping at Aldi for the reasons detailed below.

Unfortunately, I have no choice because I do the shopping for my wife, who is mobility-impaired so she can’t shop personally for her favourite Aldi products.

These are the reasons I don’t like shopping at Aldi:

* There is rarely more than one register open even at peak times, so the wait time to check out can be extremely frustrating.

Aldi are the only supermarket that doesn’t have self-checkouts, so you’ve no choice but to wait.

* When there is a rare PA announcement of a register opening, there is a typical 5-minute wait for the operator to actually get to the register.

I used to rush with others on seeing the displayed register number change from red to green.

However abandoned doing that because I found it better to stay in the now-depleted current queue and let others waste their time waiting for the other register to open.

* There is no service desk

So when you have a product to return, you have wait patiently at the usual single open register; then have a dialogue with the register operator whilst being frowned on by the long queue of waiting customers.

* Register operators do not bag your products.

Aldi obviously reckoned it would improve register operators productivity by not bagging.

However the operator takes the same time in sliding the scanned product towards you as they would in dropping it into a bag.

So the result is that there is no benefit to Aldi, but extra work for the customer.

To keep up with the operator’s scanning, the customer has to frantically throw the products into their trolley; then go to the customer counter to do the bagging: a classic case of double-handling.

And whilst the customer was at the register filling their trolley then paying, the register operator couldn’t serve the next customer in any case, so there is no increase in operator productivity.

* There are no product category signs in the aisles.

There is thus a continual need to find an Aldi staff member to enquire where a particular product is located (if you can find a staff member!)

Now the anecdote.

All Aldi’s products are priced to end in 9c.

Historically in all retail outlets, a $10 product for example would be priced at $9.99.

The philosophy was that naïve customers would regard the price as $9 instead of $10, so thinking they are getting a bargain.

That marketing ploy started in pre-history before credit cards, so the store got it’s 1c back as the customer had to pay $10 in cash.

Now that cash is in the minority, that practice has largely been discontinued because the store is losing 1c per sold item on credit card payments which adds up to a significant sum on the total annual sales.

The exception is Aldi where EVERY product is priced to end in 9c.

So Aldi naively believes that a customer seeing a product priced at 29c will think it’s 20c.

Recently as I was walking down an aisle at Aldi my eyes nearly popped out on seeing a product priced at 75c.

They nearly popped out again on seeing an Aldi staff member further down the aisle; I rubbed my eyes; yes it was an Aldi staff member actually on the sales floor!

“Excuse me” I said, with pointed finger, “There is a price error on a product down the aisle”

“Where about?” he said as he started to walk down the aisle.

We walked together to the shelf with the 75c product.

“Look” I said, pointing to the product “It should be 79c”

“Oh” he exclaimed, “thanks very much for letting us know, I’ll get it fixed straight away!”

 

[Harry m]

For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

View attachment 13443

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

View attachment 13442

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

I use ALDI mostly and find they don't normally start scanning until I am ready with trolley at the end, I specify to be careful with bread and biscuits to avoid breaking and load trolley at my pace stacking in trolley as I go.
I don't pay until I am finished loading so sometimes they have to wait, then I go to bench to pack bags.
Overall I am happy with their process.

 

[Isis]

For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

View attachment 13443

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

View attachment 13442

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

Really depends on the store at 82 wouldn’t be worth rushing my groceries through , as much as I think of people waiting I can’t go any faster with my packing Fortunately my Aldi is terrific and people behind me thoughtful.

 

[Ronloby]

Don't shop at Aldi and never will. I like to shop at MY pace not at the checkout pace of Aldi.

 

[MC12]

It's a good day when I can load my trolley faster than they are scanning and pushing... lol.

 

[rehandra]

For many of us, ALDI is more than just a popular discount grocery store — it's a weekly ritual and a way to save some money on groceries (or is it?).

But at the end of the day, ALDI isn’t immune to frustrating customer experiences like claims of bad products and self-checkout counters that aren’t too senior-friendly.

Now, speaking of checkouts, you might have noticed that sometimes ALDI staff seem to wait a bit for you to place all your items on the conveyor belt before they go on quickly scanning your grocery items at lightning speed.

Have you ever wondered if there’s anything more to this?

Well, you see, it appears ALDI staff have been trained to not scan your groceries until you have finished putting them all on the conveyor belt.

That’s right; even though you can be finished with half your trolley load of goods, they must wait until you’ve taken the entire lot out before they can start the scanning process!

At least, that’s according to ALDI employees on the Aldi Mums Facebook page, who recently revealed that checkout staff must abide by the policy.

'It’s in ALDI’s employee handbook/policy to not start scanning until the trolley is up your end,' said one former employee. 'As an ex-employee, we got in trouble if we started before the customer was finished and wasn’t at the other end to receive.'

View attachment 13443

Alleged ALDI workers revealed that it’s company policy to wait for customers to load their items on counter conveyor belts first before they start scanning. Image Credit: Facebook

Another worker said: 'Our most recent training states that we shouldn’t scan before all items are on the belt. We can offer to help you with your items, but technically we are supposed to wait.'

While this may come as a surprise to some, one customer confirmed having been told this policy while she was out shopping once.

But if you’re wondering if this means ALDI checkout staff aren’t allowed to proceed with scanning your items before you’re ready, a third alleged worker offered some clarification.

‘Technically we are allowed to start scanning whenever we want,’ they began. ‘But it is highly advised we do wait until all items are put on the belt before we do start.’

It’s understood that this is to prevent customers from being overwhelmed when their items pile up on the other end of the checkout counter.

Other ALDI workers also weighed in and said the style of the checkout counter might also be one factor in following the policy.

In some stores with dual checkouts, for example, workers can start scanning even before shoppers are done loading their haul onto the counter.

‘It depends if there is a dual chute or not… If it is a single (counter), then you generally wait for the trolley to get to the end,’ a worker pointed out.

‘If it’s a dual chute, you are encouraged to start before the trolley is at the end.’

Simply put: two chute, or not two chute? Kidding!

View attachment 13442

Other people who claimed to know ALDI’s checkout policy said that it was ‘highly advised’. Image Credit: YouTube/ALDI Australia

In response, shoppers shared their experiences with the little-known policy.

‘The other day I had my two boys in the trolley, one crying for the bananas we were buying, and about six items on the belt and she started scanning before I had finished,’ one customer said.

‘I get it, maybe she was trying to rush for my sake but then I had to stuff around quickly to get my card out.’

‘I once had a lady start scanning while I was still unloading and she piled all my stuff up on any available space, including her chair, ruining all my specified piles of cold food, cans and tins, fresh produce etc.,’ a second shared.

‘It was the biggest s*** fight of a shopping trip I’ve ever had.’

Meanwhile, ALDI confirmed that their staff adjust how fast they scan depending on the needs of their customers.

Key Takeaways

• ALDI workers have revealed the one act shoppers must do before they can start scanning groceries in a Facebook group for store customers.
• Employees must wait for the customer to finish placing all their groceries on the conveyor belt before they can start scanning the items.
• This policy is in place to stop groceries from piling up at the end of the checkout, giving the shopper time to place the items back in their trolley.
• An ALDI spokesperson said staff adjust their scanning speed depending on the customer’s needs.

According to a spokesperson, ALDI stores are designed for shoppers to have an ‘efficient’ and ‘convenient’ experience, including during checkouts.

‘One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills,’ they said.

‘Of course, ALDI employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping.’

‘If any customer would like an ALDI employee to slow down at the checkout, we welcome them to request this.’

If you still have more space for shopping revelations from the budget retailer, you might want to read up more about why they scan items so quickly!

Then, there’s also an appeal from one mum who asked for a bit of consideration about how some people return their trolleys after shopping.

And lastly, on a lighter note, two comedians also took aim at ALDI’s checkout speed in a recent video, and we have to say it’s so relatable!

So, what are your thoughts? Have you experienced something similar at your local ALDI?

Do you agree with this apparent rule, or is it something you don’t see the reason for?

Share your experiences and comments below!

ALWAYS check your docket at Aldi. Last week I did a small shop....about 5 articles. I paid the amount asked but at the back of my mind I thought "mmm that seems a bit high". I went over to the bench in the store and checked my docket. Sure enough. The very first thing on the docket was an amount of $15.99 for a product I did not purchase. Cannot remember exactly what it was but was one of the special buys. I went immediately back to the checkout lady (who I know pretty well and we always have a chat). Showed her the docket and she apologised and said that she had SCANNED the product as someone had asked for a price check. She had not CLEARED that transaction from her machine and consequently it was added onto my docket. So be warned everyone. Check the first item on your docket at least to make sure you do not get charged for something you did not purchase.

 

[Jennylolo]

I gave up up after several experiences last Aldi, where they were scanning and I'd have only a few items on the conveyer belt. By the time I'd get to the end there was too much shoved everywhere when only enough space for a handbag to sit on in size space. Even got told off, and to drop everything in and then sort, not when they mix up foods that can be smashed or squashed under heavier items. I always start with heavy items and the cold/freezer are together, and fruits, breads etc that are soft are put together. But they grab whatever and damage is done at their end.

I have never felt so stressed out. And then the packing bench was rarely ever free and we were all standing around as only room for two people and their trolleys.

Also have never found anyone on the floor for help.

I don't want to have an extra lift when its once into trolley, second onto the belt, then third onto the bench, and then 4th into bags and back in trolley, plus the car load and unload at home, and then unpack into cupboards, fridge etc. If I can cut out the packing bench which is 2 extra I will.

But other supermarkets there are still issues with fresh or soft things mixed up with heavy items or pout in with packets which wet the packets or are overloaded that I can't even lift them into the trolley. I had one checkout complain about how many bags with so little in them were requested by some customers. I listed off all the reasons for this, and her face was a classic shocked one. She had admitted she had never considered any of the reasons and was embarrassed.

Then I've heard where people don't like delivery services either. for all sorts of reasons.

Is there really any system that works for an individual- probably not. It's choose what suits best. I've now started shopping more often for less at a time to avoid the over heavy bags or the rush or whatever it is. It shouldn't be a stressful thing to do.

 

[rehandra]

I gave up up after several experiences last Aldi, where they were scanning and I'd have only a few items on the conveyer belt. By the time I'd get to the end there was too much shoved everywhere when only enough space for a handbag to sit on in size space. Even got told off, and to drop everything in and then sort, not when they mix up foods that can be smashed or squashed under heavier items. I always start with heavy items and the cold/freezer are together, and fruits, breads etc that are soft are put together. But they grab whatever and damage is done at their end.

I have never felt so stressed out. And then the packing bench was rarely ever free and we were all standing around as only room for two people and their trolleys.

Also have never found anyone on the floor for help.

I don't want to have an extra lift when its once into trolley, second onto the belt, then third onto the bench, and then 4th into bags and back in trolley, plus the car load and unload at home, and then unpack into cupboards, fridge etc. If I can cut out the packing bench which is 2 extra I will.

But other supermarkets there are still issues with fresh or soft things mixed up with heavy items or pout in with packets which wet the packets or are overloaded that I can't even lift them into the trolley. I had one checkout complain about how many bags with so little in them were requested by some customers. I listed off all the reasons for this, and her face was a classic shocked one. She had admitted she had never considered any of the reasons and was embarrassed.

Then I've heard where people don't like delivery services either. for all sorts of reasons.

Is there really any system that works for an individual- probably not. It's choose what suits best. I've now started shopping more often for less at a time to avoid the over heavy bags or the rush or whatever it is. It shouldn't be a stressful thing to do.

I totally understand the stress. I only shop for no more than ten items these days. Only two of us and I dont do all my shop there anyway as they do not stock everything I want. If you do have a lot or some heavy items I just go to Coles and get one of their small trolleys (they only have the large ones at my Aldi despite an article I saw recently where they were going to have the small ones like coles and woolies) and walk up to Aldi...only a short distance in my shopping centre. I just put everything into the trolley and then go to the bench and sort out there into my bags.

 

[Jennylolo]

I totally understand the stress. I only shop for no more than ten items these days. Only two of us and I dont do all my shop there anyway as they do not stock everything I want. If you do have a lot or some heavy items I just go to Coles and get one of their small trolleys (they only have the large ones at my Aldi despite an article I saw recently where they were going to have the small ones like coles and woolies) and walk up to Aldi...only a short distance in my shopping centre. I just put everything into the trolley and then go to the bench and sort out there into my bags.

I have the 3 stores in my centre and use the woolies small trolley always for all the stores, including Big W, Kmart etc