[Xe]

AIBU for refusing to help a customer during my lunch break?​

I'm not sure about this one... what do you think?

Some background: I am a pharmacist and the pharmacy I work in closes for lunch daily from 12:30-1 pm so the pharmacist can eat. This is not anything new and our hours are visible outside the pharmacy and on Google, so the information is easy to find. Since I work for a corporation, they are strict about the timing so I have to open back up at 1:00 on the dot. This means that any minute past 12:30 that I stay to finish up some work or help a customer cuts into my lunchtime. When I work a 12-hour shift, that precious 30 minutes is the only break I get all day to eat, rest my feet, get caught up, take a breath, you get it. It already feels too short even if I get the full time.

So today I was closing the gate and a customer walked up to the register. I politely informed her we were closed and would reopen at 1. I expected her to say OK and come back as it is what it is. But instead, she tried to weasel her way in and said "all I need is some Sudafed, can you help me real quick?" Well, today I was quite frankly fed up with entitled attitudes like hers, it's not like Sudafed is a life-saving medication that she needed right away, she could wait, and people just don't understand that doing something like this is rude and I wanted to say my piece. So I didn't raise my voice, but I said "Ma'am we always close for lunch at this time. This is the only break I get throughout the day. If I take 2 minutes to help you, that is 2 minutes less time I have to eat. We are open for 11.5 hours daily for your convenience, if you don't want to wait you should come during our regular business hours. If I stay to help you, chances are there will be other people that will get in line behind you and "only need 1 prescription" or "only need a box of needles" and soon enough my lunch break will be over. I know I am in the service industry, but I deserve a lunch break like anyone else. Thank you for understanding." She proceeded to roll her eyes at me and say "Fine, you don't have to be rude about it. All you had to say was no." I was taken aback because I had already told her no and that we were closed but she argued with me. She left and didn't return after lunch. I feel bad about it now because I am afraid I said too much and was unprofessional and it lost me a customer, but I also feel like people need to understand the strain they are putting on essential workers right now with their entitled attitude. So AIBU for not helping her/going on a little bit of a rant when she pressed?

Source: AmItheAsshole/comments/qqhewb